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Office of Public and Intergovernmental Affairs


VA Moves to Secure New Scheduling System

June 18, 2014, 08:00:00 AM

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WASHINGTON – Today, the Department of Veteran Affairs (VA) announced it is continuing the process to replace its medical appointment scheduling system through an acquisition process. Today, VA is hosting pre-solicitation “Industry Day” meetings with technology vendors to discuss the Department’s upcoming scheduling system acquisition.

“Our top priority is getting Veterans off waitlists and in to see their doctors,” said Acting Secretary Sloan Gibson. “We’re taking a series of immediate actions to ensure our Veterans receive the timely access to quality health care they have earned and deserve. We need lasting, long-term reforms, including a complete overhaul to replace the outdated technology for our scheduling system. Bringing an innovative scheduling product into our world-class electronic health record system is a crucial part of providing the scheduling staff in our facilities with the tools necessary to succeed. Our Veterans deserve nothing less than our best, and that’s exactly what we intend to give them.”

This Industry Day presents a unique opportunity for VA to communicate directly with potential vendors on all aspects of the upcoming scheduling system acquisition. The Industry Day serves as a face-to-face platform for exchanging information about business needs, industry best practices and challenges specific to VA’s scheduling system.

VA’s scheduling technical requirements are complex and require clear, well-articulated communication to ensure comprehensive understanding by industry and potential vendors. As part of today’s events, VA is conducting a live scheduling system architecture Q&A session to ensure potential solutions seamlessly interface with VA’s VistA electronic health record.

VA uses this type of event to facilitate communication with vendors and reduce the risk of misinterpretation and miscommunication on technical requirements. The information shared during the Industry Day will provide VA with a better understanding of what needs to be included in the upcoming scheduling system solicitation, with the ultimate goals of receiving solid proposals and reducing time to field new technologies.

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