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Office of Public and Intergovernmental Affairs


VA Meets with Veteran Service Organizations to Discuss Medical Appointment Scheduling System

July 15, 2014

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Officials from the Department of Veterans Affairs (VA) met with Veteran Service Organizations (VSOs) today to discuss an upcoming acquisition to replace VA’s aging medical scheduling software.

VA leaders, along with agency IT and health care experts, met with leaders from 9 VSOs to discuss requirements for the medical software system replacement. This meeting provided VA leaders a valuable opportunity to hear Veteran opinions and insights about critical aspects of the new system, which will provide VA the ability to seamlessly coordinate care across facilities and enable more accurate scheduling of facilities, clinicians, and administrative support.

The information shared during this meeting provided VA with a better understanding of how to frame and scope a forthcoming solicitation to develop the new scheduling software system. Knowledge gained from meetings like this one will further enable VA to meets its goal of providing the best and most efficient system to health care provider teams and Veterans. The VSO meeting followed an Industry Day on June 18, during which VA met with 98 vendors to discuss requirements and learn about commercial software options.

VA leadership thanked the VSOs for being VA’s valuable partners in serving Veterans and for their contribution to improving the Department in its mission to provide access to care and services for Veterans.

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