HealthShare Referral Manager (HSRM) Support Points of Contact
The purpose of this page is to provide various points of contact you can reach out to regarding your use of HealthShare Referral Manager (HSRM).
Technical Support
844-293-2272
Monday–Friday, 7:30 a.m.–5 p.m. ET
Registration Support
HSRM Account Creation and Single Sign-On External (SSOE) Quick Reference Guide
HSRM Registration Information Session
Requires a VHA TRAIN Learning Network account
ID.me Support
VA Medical Center Points of Contact
An important part of the HSRM registration process involves coordinating with your VA medical center (VAMC) partner(s) to let them know when you have received your HSRM account and are ready to begin processing referrals in the system.
The tables below provide points of contact for each VAMC, organized geographically. Please reach out to the point of contact for each VAMC you partner with to coordinate on the items mentioned in the list above.
- VISN 1: VA New England Healthcare System
- VISN 2: NY/New Jersey VA Healthcare Network
- VISN 4: VISN 4 VA Healthcare (PA, DE, NJ, OH)
- VISN 5: VA Capitol Healthcare Network
- VISN 6: VA Mid-Atlantic Health Care Network
- VISN 7: VA Southeast Network
- VISN 8: VA Sunshine Healthcare Network
- VISN 9: VA MidSouth Healthcare Network
- VISN 10: VA Healthcare System
(Cincinnati, OH & Ann Arbor, MI localities)
- VISN 12: VA Great Lakes Health Care System
- VISN 15: VA Heartland Network
- VISN 16: South Central VA Healthcare Network
- VISN 17: VA Heart of Texas Health Care Network
- VISN 19: Rocky Mountain Network
- VISN 20: Northwest Network
- VISN 21: Sierra Pacific Network
- VISN 22: Desert Pacific Healthcare Network
- VISN 23: VA Midwest Health Care Network
View an interactive map of VA VISNs.
To request updates to the listings below, email the CCRA Team.
VISN 1: VA New England Healthcare System
Station | Station# | Contact | Contact Email |
---|---|---|---|
Bedford, MA | 518 | Gail Scalese | gail.scalese@va.gov |
Sandra D'Amico | sandra.d'amico@va.gov | ||
Manchester, NH | 608 | Dr. Brian Phemester | brian.phemester@va.gov |
Donald Falkowski | donald.falkowski@va.gov | ||
Charleen Eaton | charleen.eaton@va.gov | ||
Leeds, MA (Central Western MA) |
631 | Catherine Dietrich | catherine.dietrich1@va.gov |
Erica Hewes | erica.hewes@va.gov | ||
Iris Vicencio-Rasku | iris.vicenciorasku@va.gov | ||
Providence, RI | 650 | Michele Jackson | michele.jackson@va.gov |
Togus, ME | 402 | Katie Petrie | katie.petrie@va.gov |
Boston, MA | 523 | Linda Gaudet | linda.gaudet@va.gov |
Ebony Johnson | ebony.johnson2@va.gov | ||
West Haven, CT | 689 | Erin Blatchley | erin.blatchley@va.gov |
Victoria Brooks | victoria.brooks@va.gov | ||
White River Junction, VT | 405 | Melissa Mooney | melissa.mooney@va.gov |
Keith Walsh | keith.walsh@va.gov |
VISN 2: NY/New Jersey VA Healthcare Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Bronx, NY | 526 | Isaac Gonzalez | isaac.gonzalez@va.gov |
Buffalo, NY (Western NY) | 528 | Tammilin Pawlak | tammilin.pawlak@va.gov |
Francine Spinella | francine.spinella@va.gov | ||
East Orange, NJ | 561 | Mahnaz Sarachi | mahnaz.sarachi@va.gov |
Stephanie Bell | stephanie.bell@va.gov | ||
Northport, NY | 632 | April Esposito | april.esposito@va.gov |
Omaida Wilson | omaida.wilson@va.gov | ||
Hudson Valley, NY | 620 | Barbara Cabral-Carrion | barbara.cabral-carrion@va.gov |
New York, NY | 630 | Helen Zhang | helen.zhang@va.gov |
Albany, NY | 528 | Frank Rosales | frank.rosales@va.gov |
Bath, NY | 528 | Sonia Sierra Archie | sonia.sierra-archie@va.gov |
Canandaigua, NY | 528 | Sonia Sierra Archie | sonia.sierra-archie@va.gov |
Syracuse, NY | 528 | Darcie Parsons | darcie.parsons@va.gov |
Adam Hummel | adam.hummel3@va.gov |
VISN 4: VISN 4 VA Healthcare (PA, DE, NJ, OH)
Station | Station# | Contact | Contact Email |
---|---|---|---|
Coatesville, PA | 542 | Renee Williams | renee.williams5@va.gov |
Erie, PA | 562 | Brenda Marsili | brenda.marsili@va.gov |
Altoona, PA | 503 | Jennifer Harbaugh | jennifer.harbaugh@va.gov |
Butler, PA | 529 | Bonnie Ziegler | bonnie.ziegler@va.gov |
Lebanon, PA | 595 | Gianna Bleyer | gianna.bleyer@va.gov |
Philadelphia, PA | 642 | Tamika Jackson-Butts | tamika.jackson-butts@va.gov |
Pittsburgh, PA | 646 | Carla Adams | carla.adams2@va.gov |
Wilkes-Barre, PA | 693 | Kathleen Pisano | kathleen.pisano@va.gov |
Wilmington, DE | 460 | Chasity Gary | chasity.gary@va.gov |
VISN 5: VA Capitol Healthcare Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Beckley, WV | 517 | Jeffrey Edens | jeffrey.edens@va.gov |
Clarksburg, WV | 540 | Emily Holcomb | emily.holcomb@va.gov |
Kaitlin Kovach | kaitlin.kovach@va.gov | ||
Huntington, WV | 581 | Brooke Booth | brooke.booth@va.gov |
Ginger Adams | ginger.adams@va.gov | ||
Martinsburg, WV | 613 | Kimberly Wilson | kimberly.wilson4@va.gov |
Lisa Johnston | lisa.johnston@va.gov | ||
Baltimore, MD | 512 | Lakeia Brown | lakeia.brown@va.gov |
Kellye Wright | kellye.wright@va.gov | ||
Washington, DC | 688 | Donna Suggs | donna.suggs@va.gov |
VISN 6: VA Mid-Atlantic Health Care Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Asheville, NC | 637 | Cynthia Harris | cynthia.harris@va.gov |
Amberli Russell | amberli.russell@va.gov | ||
Rebecca Ikeme | rebecca.ikeme@va.gov | ||
Durham, NC | 558 | Erica Brown | erica.brown6@va.gov |
Dalonia Clemons | dalonia.clemons@va.gov | ||
Fayetteville, NC | 565 | Dr. Elizabeth Sullivan | elizabeth.sullivan3@va.gov |
Adalberto Lebron | adalberto.lebron@va.gov | ||
Hampton, VA | 590 | Rickita Copeland | rickita.copeland@va.gov |
Rodnesha Askew | rodnesha.askew@va.gov | ||
Claudale Burke | claudale.burke@va.gov | ||
Jessica Graves | jessica.graves1@va.gov | ||
Gregory Stovall | gregory.stovall1@va.gov | ||
George Telles | george.telles@va.gov | ||
Richmond, VA | 652 | Muw'Mina M. Ross | muw'mina.ross@va.gov |
Rita Charles | rita.charles@va.gov | ||
Sonja Pride | sonja.pride@va.gov | ||
Saunya Fisher | saunya.fisher@va.gov | ||
Salem, VA | 658 | Tejas Vaishnav | tejas.vaishnav@va.gov |
Heather Mckee | heather.mckee2@va.gov | ||
Marla Brown | marla.brown@va.gov | ||
Kimberly Simmons | kimberly.simmons4@va.gov | ||
Marsha Jordan-Akers | marsha.jordan-akers@va.gov | ||
Katherine Siever | katherine.siever@va.gov | ||
Levi Gandy | levi.gandy@va.gov | ||
Salisbury, NC | 659 | Timothy Dailey | timothy.dailey@va.gov |
Craig Whylly | craig.whylly@va.gov | ||
Robert Elliott | robert.elliott3@va.gov | ||
Kari Greenwood | kari.greenwood2@va.gov | ||
Cara Sharpe | cara.sharpe@va.gov |
VISN 7: VA Southeast Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Augusta, GA | 509 | Dawn Peebles | dawn.peebles@va.gov |
Beth Cutshall | beth.cutshall@va.gov | ||
Birmingham, AL | 521 | Larita Tillman | larita.tillman@va.gov |
Erica Lewis | erica.lewis2@va.gov | ||
Charleston, SC | 534 | Quana Singleton | quana.singleton@va.gov |
Victoria Gray | victoria.gray@va.gov | ||
Columbia, SC | 544 | Terrell Brittingham | terrell.brittingham@va.gov |
Billy Grigsby | billy.grigsby@va.gov | ||
Atlanta, GA | 508 | Clara Glover | clara.glover@va.gov |
Danielle Terrell | danielle.terrell@va.gov | ||
Dublin, GA | 557 | Yvette Yeager | yvette.yeager@va.gov |
Miszpah Lawhorn | miszpah.lawhorn@va.gov | ||
Tuscaloosa, AL | 679 | Tamie Patton | tamie.patton@va.gov |
Angela Conville | angela.conville@va.gov | ||
Montgomery/Tuskegee, AL (Central Alabama) | 619 | Teresa Hamilton | teresa.hamilton@va.gov |
Charnette Randle | charnette.randle@va.gov | ||
Sabrina Tarver | sabrina.tarver@va.gov | ||
Gretchen Jackson | gretchen.jackson@va.gov |
VISN 8: VA Sunshine Healthcare Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Bay Pines, FL | 516 | Ami Kanaby | ami.kanaby@va.gov |
Michele A. Jorgenson | michele.jorgenson@va.gov | ||
Miami, FL | 546 | Fernanda Bergerson De Rezende | fernanda.bergersonderezende@va.gov |
Gainesville, FL (N. Florida/S. Georgia) |
573 | Regina Redman | regina.redman@va.gov |
Orlando, FL | 675 | Renee Portee | renee.portee@va.gov |
San Juan, PR | 672 | Dr. Angie Zayas-Ortiz | angie.zayas-ortiz@va.gov |
Tampa, FL | 673 | Dr. Melina Doan | melina.doan@va.gov |
West Palm Beach, FL | 548 | James Pabey Rodriguez | james.pabeyrodriguez@va.gov |
Jennifer Banks | jennifer.banks4@va.gov |
VISN 9: VA MidSouth Healthcare Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Lexington, KY | 596 | Roger Lemacks | roger.lemacks@va.gov |
Louisville KY | 603 | Thomas Schurfranz, MD | thomas.schurfranz@va.gov |
Memphis, TN | 614 | Tiffany Miller | tiffany.miller4@va.gov |
Mountain Home, TN | 621 | James Crider, MD | james.crider@va.gov |
Nashville, TN (Tennessee Valley) |
626 | Marcus (Shannon) Bales | marcus.bales@va.gov |
VISN 10: VA Healthcare System (Cincinnati, OH & Ann Arbor, MI localities)
Station | Station# | Contact | Contact Email |
---|---|---|---|
Chillicothe, OH | 538 | Julie Federici | julie.federici@va.gov |
Cincinnati, OH | 539 | Susan Mickey | susan.mickey@va.gov |
Cleveland, OH | 541 | Jason Chaddock | jason.chaddock@va.gov |
Columbus, OH | 757 | Nancie Bechtel | nancie.bechtel@va.gov |
Janell L. Thomas | janell.thomas@va.gov | ||
Dayton, OH | 552 | Dylan Richey | dylan.richey@va.gov |
Detroit, MI | 553 | Quartesia Fields | quartesia.fields@va.gov |
Dr. Marci Simon-Burrell | marci.simon-burrell@va.gov | ||
Indianapolis, IN | 583 | Lori Kinder | lori.kinder@va.gov |
Saginaw, MI | 655 | Meghan Jurek | meghan.jurek@va.gov |
Battle Creek, MI | 515 | Tiffany Bell | tiffany.bell2@va.gov |
Sara Schroeder | sara.schroeder@va.gov | ||
Ann Arbor, MI | 506 | Mary Gorman | mary.gorman3@va.gov |
Greg Bing | gregory.bing@va.gov | ||
Fort Wayne/Marion, IN (Northern Indiana) | 610 | Angela Juday | angela.juday@va.gov |
VISN 12: VA Great Lakes Health Care System
Station | Station# | Contact | Contact Email |
---|---|---|---|
Hines, IL | 578 | Wytonya Bird | wytonya.byrd@va.gov |
Iron Mountain, MI | 585 | Sarah Buckley | sarah.buckley@va.gov |
Madison, WI | 607 | Carl Oppert | carl.oppert@va.gov |
Milwaukee, WI | 695 | Beth Ann Smith | bethann.smith@va.gov |
North Chicago, IL | 556 | Donnabelle Lorenzo-Villarino | donnabelle.lorenzovillarino@va.gov |
Tomah, WI | 676 | Laura Martin | laura.martin2@va.gov |
Chicago, IL | 537 | Yvette Griffin | yvette.griffin@va.gov |
Illiana, IL | 550 | Jennifer Park | jennifer.park3@va.gov |
VISN 15: VA Heartland Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Columbia, MO | 589A4 | Christine Sublett | christine.sublett@va.gov |
Topeka/Leavenworth, KS (Eastern Kansas) | 589A5 | Flarice "Flo" Phillips | flarice.phillips@va.gov |
Kansas City, MO | 589 | Marcus Rhodes | marcus.rhodes@va.gov |
Wichita, KS | 589A7 | Chad Keller | chad.keller@va.gov |
Marion, IL | 657A5 | Jeremy Headlee | jeremy.headlee@va.gov |
Poplar Bluff, MO | 657A4 | Lisa McCurter | lisa.kayser@va.gov |
St. Louis, MO (St. Louis/Jefferson Barracks) | 657 | Aaron Herr | aaron.herr@va.gov |
VISN 16: South Central VA Healthcare Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Alexandria, LA | 502 | Alyssia Quaid | alyssia.quaid@va.gov |
Kayla Lonidier | kayla.lonidier@va.gov | ||
Melody Craig | melody.craig@va.gov | ||
Central Arkansas, AR | 598 | Shavon Doyle | shavon.doyle@va.gov |
Stacy Ford | stacy.ford@va.gov | ||
Jackson, MS | 586 | Katrina Williams | katrina.williams2@va.gov |
Wanda Gordon-Brantley | wanda.gordonbrantley@va.gov | ||
Biloxi, MS | 520 | Tymeicka Martin | tymeicka.martin@va.gov |
Kathleen Williams | kathleen.williams3@va.gov | ||
James Dillon | james.dillon@va.gov | ||
Shreveport, LA | 667 | William Wise | william.wise2@va.gov |
Kenda Watson | kenda.watson@va.gov | ||
Alicia Sices | alicia.sices@va.gov | ||
New Orleans, LA | 629 | Jennifer Phillips | jennifer.phillips6@va.gov |
Peaches Robinson | peaches.robinson@va.gov | ||
Cheryl McNair | cheryl.mcnair@va.gov | ||
Fayetteville, AR | 564 | Sheri Jackson | sheri.jackson@va.gov |
Lindsey Ellis | lindsey.ellis2@va.gov | ||
Houston, TX | 580 |
VISN 17: VA Heart of Texas Health Care Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Amarillo, TX | 504 | Donna Eudey | donna.eudey@va.gov |
Christina Feland | christina.feland@va.gov | ||
El Paso, TX | 756 | Melissa Portillo | melissa.portillo@va.gov |
Harlingen, TX (Texas Valley Coastal Bend) |
740 | Efren Cerda-Cantu | efren.cerda-cantu@va.gov |
Temple/Waco, TX (Central Texas) |
674 | Jamecca Taylor | jamecca.taylor@va.gov |
Janette Hauser | janette.hauser@va.gov | ||
Celesta Martin | celesta.martin@va.gov | ||
Jelisa Norsworthy | jelisa.norsworthy2@va.gov | ||
Stephanie Singleton | stephanie.singleton@va.gov | ||
Dallas/Bonham, TX (North Texas) |
549 | Debra Bailey | debra.bailey@va.gov |
San Antonio/Kerrville, TX (South Texas) | 671 | Karen Camp | karen.camp@va.gov |
Big Spring, TX (West Texas) | 519 | Angela Goetz | angela.goetz@va.gov |
Tammy Waid | tammy.waid@va.gov |
VISN 19: Rocky Mountain Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Cheyenne, WY | 442 | Amy Cotton | amy.cotton@va.gov |
Niqole Rose | niqole.rose@va.gov | ||
Grand Junction, CO | 575 | Steven Oliva | steven.oliva@va.gov |
Shannon Ferdarko | shannon.ferdarko@va.gov | ||
Muskogee, OK | 623 | Amy Gorman, RN | amy.gorman@va.gov |
Sean Pitezel | michael.pitezel@va.gov | ||
Lauren Fleetwood | lauren.fleetwood@va.gov | ||
Oklahoma City, OK | 635 | Andrea Adams | andrea.adams2@va.gov |
Martha Tichenor | martha.tichenor@va.gov | ||
Salt Lake City, UT | 660 | Brian Starks | brian.starks@va.gov |
Brittany Duford-Hutchinson | brittany.duford-hutchinson@va.gov | ||
Sheridan, WY | 666 | Mike Barrington | jeffrey.barrington@va.gov |
Jackie Lewis | jackie.lewis4@va.gov | ||
Denver, CO (Eastern Colorado) |
554 | Frederick Grantham | frederick.grantham@va.gov |
Tony Claiborne | tony.claiborne@va.gov | ||
Rachel Kristich | rachel.kristich@va.gov | ||
Ft Harrison, MT | 436 | James Stafford | james.stafford3@va.gov |
Traci Pavolini | traci.pavolini@va.gov |
VISN 20: Northwest Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Boise, ID | 531 | Mary Kozlowski | mary.kozlowski2@va.gov |
Portland, OR | 648 | Latisha Brown | latisha.brown1@va.gov |
Allyna White | allyna.white@va.gov | ||
Roseburg, OR | 653 | Rocky Phillips | rocky.phillips@va.gov |
Spokane, WA | 668 | Jan Pennock | jan.pennock@va.gov |
Puget Sound, WA | 663 | Renita Walker | renita.walker@va.gov |
Kenneth Nyland | kenneth.nyland@va.gov | ||
Walla Walla, WA | 687 | Jesus Robanske | jesus.robanske@va.gov |
White City, OR | 692 | Stacia St John NP-C | stacia.stjohn@va.gov |
Anchorage, AK | 463 | Megan Novak | megan.novak@va.gov |
VISN 21: Sierra Pacific Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Fresno, CA | 570 | Nancy Gomez | nancy.gomez@va.gov |
Bryan Joyner | bryan.joyner@va.gov | ||
Honolulu, HI | 459 | Brittani Marciel | brittani.marciel@va.gov |
Reno, NV | 654 | Michael S Carver | scott.carver@va.gov |
San Francisco, CA | 662 | Patrick Rosenthal | patrick.rosenthal@va.gov |
Mather, CA (Northern California) |
612 | Mary Donnelly | mary.donnelly@va.gov |
Palo Alto, CA | 640 | Thu Doan | thu.doan2@va.gov |
North Las Vegas, NV | 593 | Lisa D. Carter | lisa.carter3@va.gov |
VISN 22: Desert Pacific Healthcare Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Loma Linda, CA | 605 | Shadae Haynes | shadae.haynes@va.gov |
Long Beach, CA | 600 | Lorena Madrigal | lorena.madrigal@va.gov |
Albuquerque, NM | 501 | Juliet Lopez | juliet.lopezmarek@va.gov |
Prescott, AZ (Northern Arizona) |
649 | Nanci Chalquest | nanci.chalquest@va.gov |
Phoenix, AZ | 644 | Rhonda Bentley | rhonda.bentley@va.gov |
San Diego, CA | 664 | Jeffrey Niles | jeffrey.niles@va.gov |
Tucson, AZ (Southern Arizona) |
678 | Dr. Art Roa | ricardo.roa@va.gov |
Jolene Kirkley | jolene.kirkley@va.gov | ||
Francisco Martinez | francisco.martinez@va.gov | ||
Briana Averill | briana.averill@va.gov | ||
Los Angeles, CA | 691 | Aashna Basu | aashna.basu@va.gov |
Kimble Bullard | kimble.bullard@va.gov |
VISN 23: VA Midwest Health Care Network
Station | Station# | Contact | Contact Email |
---|---|---|---|
Fargo, ND | 437 | Dustin Holzworth | dustin.holzworth@va.gov |
Kari Ross | kari.ross@va.gov | ||
Melanie Kalvoda | melanie.kalvoda@va.gov | ||
Des Moines, IA (Central Iowa) | 636A6 | Jennifer Pote | jennifer.pote@va.gov |
Jenna Weldon | jenna.weldon@va.gov | ||
Iowa City, IA | 636A8 | Savanah Lakose | savanah.lakose@va.gov |
Laura Hatcher | laura.hatcher2@va.gov | ||
Minneapolis, MN | 618 | John Wood | john.wood@va.gov |
Dallas Barlow | dallas.barlow@va.gov | ||
Omaha, NE | 636 | Christopher Banks, Jr. | christopher.banksjr@va.gov |
Heather Batt | heather.batt1@va.gov | ||
Amber Spitzer | amber.spitzer@va.gov | ||
Sioux Falls, SD | 438 | Gerald Axsom | gerald.axsom@va.gov |
Carrie Hall | carrie.hall2@va.gov | ||
St. Cloud, MN | 656 | Kelsey Krotzer | kelsey.krotzer@va.gov |
Rachel Bradshaw | rachel.bradshaw@va.gov | ||
Black Hills, SD | 568 | Heather Peters | heather.peters2@va.gov |
Barb Wilde | barbara.wilde@va.gov | ||
Laura Sterna | laura.sterna@va.gov |