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Health Benefits

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The Application Process

Once your completed application is received, VA will determine your eligibility for enrollment. The following are some next steps in the process after your application is processed:

Notification of the Status of Your Application

Once your application for enrollment is approved, VA will send you a Veterans Benefits Handbook welcoming you to the VA and will provide you with details of the specific benefits you are eligible for, your Enrollment Priority Group assignment, copay status and other helpful information as a new enrollee.

If you are unable to be enrolled or you disagree with the enrollment decision, you may appeal the decision. The handbook will contain information on the appeal process and if you are not able to be enrolled, VA will notify you by letter or the reason why you cannot be enrolled. The letter will contain information and instructions on how to appeal the decision if you do not agree with it.

Getting an Appointment

You may request a doctor's appointment at the time you apply in person, or by checking 'yes' to the question asking if you want and appointment on the application. An appointment will be made with a VA doctor or provider and you will be notified via mail of the appointment. If you need health care before your scheduled appointment, you may contact the Enrollment Coordinator, Urgent Care Clinic or the Emergency Room at your local VA.

Obtain your Veteran Health Identification Card (VHIC)

VA will begin issuing the VHIC to newly enrolled Veterans and enrolled Veterans who were not previously issued a VIC but request an identification card starting February 21, 2014.

Beginning in April, VA will automatically mail a VHIC to enrolled Veterans who were issued the VIC. Because we will be reissuing more than 6 million cards, we ask for your patience during this time. Veterans who were issued a VIC do not need to return to their VA medical center to have a photo taken for the VHIC.

Already Enrolled / Need to Update your Information?

Veterans already enrolled in VA health care can update their personal information such as income, address and insurance information, by completing VA Form 10-10EZR, Renewal Application for Health Benefits, available online, by visiting their local VA or by calling 1-877-222-VETS 8am to 8pm Mon through Friday, EST.