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Veterans Point of Service

About VPS

Veterans Point of Service (VPS) is a Veterans Health Administration (VHA) initiative that provides Veterans with convenient control of their own health information, while streamlining and standardizing basic patient-facing activities at VA medical centers and community-based clinics nationwide.

Whats New with VetLink Kiosks?

  • Nearly 9 million Veterans have used VetLink kiosks
  • 8.3 million successful interactions have occurred
  • More than 3,200 kiosks have been deployed

About VetLink

VetLink is the first service offered by the VPS program. VetLink is a dynamic hardware and software system that was created to be intuitive and user-friendly. For staff, VetLink is an application to streamline patient flow and branch operations. VetLink software allows system administrators to track usage, update content and software, and receive alerts about any technical issues.

For Veterans, it is a self-service, touchscreen device that allows patients to perform tasks like check-in for appointments, review and update insurance details, and apply for beneficiary travel reimbursement, among other activities. Currently, there are three forms of kiosk devices: free-standing, desktop, and wall-mounted.

VetLink devices allow Veterans to –

  • Check-in for scheduled appointments
  • View future appointments
  • Manage personal and insurance information
  • More discreetly provide information they may view as sensitive, such as age or race/ethnicity
  • Spend less time physically standing in lines (i.e., patient queuing)
  • Apply for beneficiary travel mileage reimbursement
  • Request medical records
  • Manage their account balance
  • Review and reconcile medication and allergy information for wellness and safety – coming soon!

The VetLink system increases customer satisfaction, promotes workflow efficiency, enhances data quality, and strengthens patient safety by –

  • Reducing check-in waiting time
  • Empowering Veterans to maintain accurate personal health record information (e.g., address, demographic information)
  • Increasing seamless communication between the front desk and back offices of clinics
  • Providing more flexibility and efficiency for VA staff as they serve Veterans
  • Adding continuity to insurance capture activities
  • Automating certain administrative processes, such as generating forms (e.g., release of information), wristbands and labels (e.g., labs) – coming soon!

Get Familiar with Kiosk: Simple Steps for Checking-In

  1. Select the "Check-in for Appointment" option.
  2. Use the bar code scanner to read your Veterans Health Identification Card (VHIC). Forget your VHIC? You can also enter your social security number.
  3. Enter your date of birth and verify your identity.
  4. Update your address, phone number, and personal information using the touchscreen keypad, as needed.
  5. Confirm your appointment.
Veteran Swiping VIC Card

Where are Kiosks Now?

Here are the facilities where you will currently find kiosks. Please check back as more are added weekly.

Albany
Albuquerque
Alexandria
Altoona
Amarillo
Anchorage
Ann Arbor
Asheville
Atlanta
Atlanta - Carrollton
Augusta
Austin CBOC
Bath
Battle Creek
Bay Pines VA HCS
Beckley
Biloxi
Birmingham
Black Hills
Boise
Boston HCS
Bronx
Brooklyn
Butler
Canandaigua
Castle Point
CAVHCS
Central Iowa
Central MA HCS
Central Texas
Charleston
Cheyenne
Chillicothe
Cincinnati
Clarksburg
Cleveland
Coatesville
Columbia
Columbus
Connecticut HCS
Danville
Dayton
Denver (ECHCS)
Detroit
Dublin
Durham
East Orange
Eastern Kansas City
El Paso
Erie
Fargo
Fayetteville
Fort Wayne
Fresno
Gainesville
Grand Junction
Greater Los Angeles
Hampton
Harry S. Truman
Hawaii
HEC
Hines Jr VAH
Houston
Huntington
Indianapolis
Iowa City
Iron Mountain
Jackson
Jefferson Clinic
Jesse Brown
John J. Pershing
Kansas City
Lake City
Las Vegas
Lebanon
Lexington
Little Rock
Loma Linda
Long Beach
Louisville
Lovell FHCC
Lyons
Maine
Manchester
Manhattan
Marion
Marion IN
Martinsburg
Maryland HCS
Memphis
Miami
Middleton
Milwaukee
Minneapolis
Montrose
Mountain Home
Muskogee
Nebraska
New Orleans
North Little Rock
North Port
North Texas
Oklahoma City
Orlando
Palo Alto
Philadelphia
Phoenix
Pittsburgh
Portland
Portland- New
Prescott
Providence
Puget Sound
Reno
Richmond
Robert J. Dole
Roseburg
Sacramento
Saginaw
Salem
Salisbury
Salt Lake City Health Care System
San Diego
San Francisco
San Juan
Sheridan
Shreveport
Sioux Falls
South Texas
Spokane
St. Albans
St. Louis
St. Cloud
Syracuse
Tallahassee OPC
Tampa
Tennessee
Texas Valley Coastal bend
Tomah
Tucson
Tuscaloosa
VA Montana Healthcare System
Walla Walla
Washington DC
West Palm Beach
West Texas
White city
White River Junction
Wilkes-Barre
Wilmington
WNY HCS
VIC Kiosk Reader

In many facilities, VetLink Navigators (staff and/or volunteers) are available toassist you in these steps and offer any guidance needed with VetLink.

Looking for more information?

  • Review our brochure ( en español )
  • Return to this website for updates about kiosk locations, features, and functions.

Have feedback about VetLink kiosks or VPS overall? Email us at vps@va.gov.