From:                                         SSVF

Sent:                                           Thursday, May 2, 2024 11:56 PM

Subject:                                     SSVF Program Update Friday May 3, 2024

 

This weekly update is targeted towards the SSVF Grantees and shared with valuable partners for awareness.           

May 3, 2024    

 

 

REGISTER: SSVF National Webinar: Excellence in Customer Service May 9, 2024, at 2:00pm EST 

NEW: Motivational Interviewing May 15, 2024, at 1:00 pm EST 

UPDATE: HUD-VASH/SSVF Collaborative Case Management Guidance Updated 

REMINDER: Call for Mentor Grantees! 

RESOURCE: Website for National Center on Homelessness Among Veterans RESOURCE: Working Together as One Team 

 

 

REGISTER: SSVF National Webinar: Excellence in Customer Service May 9, 2024, at 2:00pm EST 

This SSVF webinar will focus on strategies to provide excellent Veteran-focused customer service from outreach thru exit. SSVF Grantee staff, be ready to share your examples of how you instill a culture of “customer service excellence”. Grantees should ensure the appropriate staff are notified including Program Managers, Healthcare Navigators, and other relevant staff. 

 

Register in advance for this webinar: 

https://us06web.zoom.us/webinar/register/WN_v8yR1KYWSzCqA_ySt2rGzw 

 

After registering, you will receive a confirmation email containing information about joining the webinar. 

 

 

NEW: Motivational Interviewing May 15, 2024, at 1:00 pm EST 

The VA’s Homeless Programs Office, National Center on Homelessness among Veterans, in collaboration with VHA’s Institute for Learning, Education and Development are hosting training for Motivational Interviewing.  Homeless and underhoused Veterans experience a myriad of problems that require significant behavioral changes to meet their goals. A common problem related to behavioral change is that of ambivalence. People often get stuck in making changes because they feel two ways about it. The gold-standard treatment for ambivalence is Motivational Interviewing (MI), a robustly evidence-based treatment.  This webinar will serve as an introduction and overview of MI with special emphasis on working with homeless and underhoused Veterans. 

If you are external to the VA or Non-VA staff you must have a registered TRAIN account AND register for training in TRAIN PRIOR to commencing training, failure to do so will result in CEUs not being awarded.   

 

LINK:  Non-VA staff Register here 

 

If you do not have a TRAIN account please click the link: https://vha.train.org.  For questions with TMS/TRAIN registration, please contact clarice.lewis@va.gov or lee.furry@va.gov 

 

 

UPDATE: HUD-VASH/SSVF Collaborative Case Management Guidance Updated 

The National HUD-VASH and SSVF Program Offices have developed updated guidance regarding Collaborative Case Management.  This guidance should assist communities to understand and work towards collaborative case management models, versus traditional and allowable co-enrollments between HUD-VASH and SSVF.  Please review the revised documents to assess local needs and collaborations that will support Veterans with access to permanent housing within your communities.  If you have additional questions, please contact your Regional Coordinator. 

 

SSVF & HUD-VASH Collaborative Case Management Overview:  https://www.va.gov/HOMELESS/ssvf/docs/VASH_SSVF_CCM_Overview_v1.pdf  

 

Sample SSVF & HUD-VASH Collaborative Case Management Agreement: https://www.va.gov/HOMELESS/ssvf/docs/VASH_SSVF_CCM_Service_Coordination_Agreement_v2.docx 

 

 

REMINDER: Call for Mentor Grantees! 

Are you an experienced SSVF Grantee who is willing to share your knowledge with other grantees? Do you have a best practice or specific set of skills that could benefit others?  

 

SSVF Program Office is looking for grantees to serve as mentors to their fellow grantees. Grantees will be selected as general mentors as well as specialist mentors for specific areas of need. If you are interested in this commitment of additional duties, please complete this short interest survey.  Please note, this survey does not guarantee selection as a mentor grantee.  The SSVF Program Office will review submissions and contact you if you are selected as a mentor.  

 

You can access the short interest survey by following this link: Here 

 

 

RESOURCE: Website for National Center on Homelessness Among Veterans  

The SSVF Program Office would like to share a variety of resources for SSVF grantee staff.  The VA’s Homeless Programs Office, National Center on Homelessness among Veterans (NCHAV) hosts a website which provides information about Veteran homelessness including NCHAV announcements, research and education.  This is a public facing VA website which grantees are able to access trainings, webinars, and podcasts for learning and professional development.  Grantees are able to subscribe to receive updates from NCHAV including upcoming trainings and webinars.  Information is appropriate for all levels of service providers with SSVF grantees.   

 

LINK:  Webinars - NCHAV | Veterans Affairs (va.gov) 

 

 

RESOURCE: Working Together as One Team 

The SSVF Program Office would like to share this recent post with you that highlights the work of One Team, SSVF, HUD-VASH, VAMC, and community partnerships in VISN 20. Excellent work!