From: SSVF

Sent: Friday, November 17, 2023 9:04 AM

Subject: SSVF Program Update Friday November 17, 2023

This weekly update is targeted towards the SSVF Grantees and shared with valuable partners for awareness.

November 17, 2023

NOTICE: November SSVF Program Office Data Office Hours CANCELLED

REGISTER: SSVF Fiscal Office Hours - November 21, 2023, 1:00 PM EST

DUE: FY24 Revised Budgets Due Date Extended until December 1, 2023

RESOURCE: Shallow Subsidy Promo Toolkit for Grantees

REMINDER: Good Customer Service: Grievances

NOTICE: November SSVF Program Office Data Office Hours CANCELLED

The Program Office would like grantees to be aware there will not be a SSVF Data Office Hours webinar this month. The Program Office recognizes upcoming conference attendance and travel would make it difficult to have widespread participation.

REGISTER: SSVF Fiscal Office Hours - November 21, 2023, 1:00 PM EST

The SSVF Program Office is hosting Fiscal Office Hours for SSVF Grantees to review guidance on formulating the FY24 budget. The SSVF Compliance Team will conduct live Q & A about creating a comprehensive FY24 budget. The webinar is for all SSVF Grantee Fiscal staff and program managers.

https://us06web.zoom.us/webinar/register/WN_kIk1KSJTSGyLP-Nh-EPhfw

After registering, you will receive a confirmation email containing information about joining the webinar.

DUE: FY24 Revised Budgets Due Date Extended until December 1, 2023

FY24 Budget Revisions have been extended to December 1, 2023. All awarded grantees are required to complete these activities in the UDPaaS system. Instructions for completion are within the UDPaaS system. Contact your SSVF Regional Coordinator should you have questions. FY24 Budgets should run from 04/01/2024 through 12/31/2024 and will encompass all services previously funded through additional funding streams to include Shallow Subsidy, Healthcare Navigation, Legal Services, and landlord and tenant incentives. Please attend the webinar noted above (SSVF Fiscal Office Hours) which will provide more information and answer any questions related to your FY24 budget.

RESOURCE: Shallow Subsidy Promo Toolkit for Grantees

The Shallow Subsidy Promotional Toolkit for grantees is now live and publicly assessable here: https://www.va.gov/HOMELESS/Shallow_Subsidy_Toolkit.asp

REMINDER: Good Customer Service: Grievances

SSVF strives to provide excellent customer service to all Veterans. It is vital for grantees to have an internal grievance process that Veterans can easily access. It is required for all grantees to provide Veterans with clear information on your grievance process at the time of intake. However, grantees should consider it best practice to also remind Veterans frequently of that grievance process throughout their period of care. Soliciting feedback and addressing concerns in a timely fashion is vital to providing good services.

If an SSVF agency is unable to resolve an issue using their internal process, the Veteran is able to submit their grievance to the SSVF Program Office by emailing ssvf@va.gov.