Transportation for Veterans

DAV van passengers are expected to follow certain guidelines, established by the Department of Veterans Affairs and the DAV National Headquarters. These guidelines include the following:

• All riders must be ambulatory (able to board and exit the van without the driver’s help).
• The DAV van driver is only allowed to stop the van for rest stops, emergencies, and to pick up and drop off passengers. Passengers should not ask the driver to make side trips to take care of their personal business.
• Passengers are not permitted to smoke, chew tobacco, drink alcohol, use foul language, or bring weapons, drugs, or any illegal substance on the van. Van drivers are not required to provide transportation to any Veteran who is intoxicated, abusive, or who poses a threat to the driver or other passengers.
• Passengers should not do anything to distract the driver.
• Passengers should wear seatbelts at all times. Any passenger who refuses to wear a seatbelt will be denied transportation.
• If a Veteran needs another individual (for example, a caregiver) to ride in the van with them, they need to get authorization from their VA attending physician or VA-certified nurse practitioner.
• Veterans being discharged or granted passes can ride on a DAV van during the van's trip back to its home county only if space is available. The Veteran must be ready to leave when the van leaves the VA medical center.
• Veterans should be dressed and ready to leave for the hospital at the time specified. Drivers can’t wait for Veterans who aren’t ready to leave at the appointed time.
• Veterans can only bring with them items that they can hold on their lap or store under the seat.
• The DAV van is not an emergency vehicle. The driver may refuse to transport any Veteran who appears to be too ill to ride the van.
• Veterans who use the DAV Transportation Network will not be eligible to receive reimbursement for travel expenses.
  (M-1, Part 1, Chapter 25, July 8, 1991)

Veterans who are eligible for VA health care benefits and have a VA-authorized appointment are eligible for transportation through the VTS program based on the availability and guidelines in place at their local facility. Each local VA authorized facility has ridership guidelines based on their capabilities.

Participating VA medical centers (VAMCs) offer VTS to assist Veterans in accessing transportation to VA medical facilities or authorized non-VA appointments to receive the care they have earned. Find a VTS office near you.