Pharmacy

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Veterans have several options to manage their pharmacy needs and stay current with their medications.  Click the link below to view the tips provided to efficiently use the VA Pharmacy.

Note:  Effective July 11th, 2022, text messages will be sent to Veterans enrolled in Vetext to notify patients of medication shipments. If you already receive appointment reminders from VA via text message, there is nothing you need to do, you will start receiving prescription notifications when we begin sending them. If you do not receive any text messages from VA yet, make sure you have added a cell phone # to your patient profile (via local facility method) to enroll. If you have received a message from us and no longer wish to receive them, reply with the word STOP. Messages are sent from the national VA pharmacy short code – 53941.

Phone refills (automated refill line)

304-623-3461, select 1
800-733-0512, select 1 (toll free from outside the Clarksburg area)

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at our VA Clarksburg health care pharmacy.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

Louis A. Johnson VA Medical Center

Outpatient Pharmacy
First floor
Room 1226
Map of Louis A. Johnson VA Medical Center campus
Hours: Monday through Friday, 8:00 a.m. to 5:30 p.m. ET

Contact us with questions about your prescriptions

Pharmacy support

Phone: 800-733-0512, select 1
Hours: Monday through Friday, 7:00 a.m. to 7:00 p.m. ET (including holidays)

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

• Louis A. Johnson VA Medical Center campus, outpatient pharmacy, first floor, room 1226