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Milestone 5.2
Milestone 5.2: Develop an enterprise-wide inventory of mobile devices and wireless service contracts.
VA has completed Milestone 5.2. The VA response is provided below.
One of the priorities of the Secretary of the Department of Veterans Affairs (VA) is to identify the best approach to improve VA’s client service experience over the telephone. The Secretary has explored government-wide opportunities and participated in activities to identify an enterprise-wide model where the VA can leverage economies of scale and streamline purchasing, invoicing, and asset management processes.
The FY11 VA Strategic Plan provided a roadmap that set the direction for modernizing, consolidating, and standardizing the agency wide improvement to the VA communication infrastructure. The following are short-term initiatives and activities in which VA is involved or has completed in order to improve its communication services:
- Created and distributed numerous data calls to amass the enterprise-wide inventory of mobile devices and wireless services contracts. The collected data from these past data calls will be used to track usage, analyze pricing, secure devices, and deliver mobile applications.
- Consolidate acquisition and asset management processes. The Department of Veteran Affairs, Office of Information and Technology is creating polices and establishing processes to centralize these activities. This is being regulated and managed under the auspices of the recently established Office of Enterprise Communications (OEC). The objective is to improve the overall management of the assets and to standardize purchasing, invoicing, and sustainment processes.
- Create a proposal to initiate the contract consolidation process. The purpose of the National Mobile Devices Acquisition is to consolidate the acquisition for voice and data services. As these service contracts expire, in FY13 they will be transitioned to region-wide procurements and will be ultimately transitioned to the Office of Enterprise Communications (OEC). The cost savings are expected to be substantial from this consolidation by using “economy of scale” as the basis for the contract.
Examples of Types of Data That Will Be Reported to the MAX OMB
The following tables reflect the type of data that will be reported to the MAX OMB – Inventory Portal.
A sample of the Average Mobile Device Voice Usage as collected in the Mobile Device and Service Contract Inventory Data for the MAX OMB Data Call is shown in Table 1.
Table1 Average Mobile Device Voice Usage
A sample of the Average Mobile Device Data Usage as collected in the Mobile Device and Service Contract Inventory Data for the MAX OMB Data Call is shown in Table 2.
Table 2 Average Mobile Device Data Usage
A sample of the Carrier Mobile Device Types as collected in the Mobile Device and Service Contract Inventory Data for the MAX OMB Data Call are shown in Table 3.
Table 3 Mobile Device Type by Carrier
