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Milestone 7.1
Milestone 7.1: Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.
VA has completed Milestone 7.1. Seven customer-facing services were identified and four of them were selected as first move candidates. During the course of the year 2012-13, changes were made to the candidate list, due to funding issues and results of pilot tests. The tables below represent the initial candidates. VA’s final submission is reported in Milestone 7.2.
Milestone 7.1 First-Move Candidates
| Service Name | Service Description | Main Customers |
|---|---|---|
| PTSD Coach | The PTSD Coach app helps learn about and manage symptoms that commonly occur after trauma. Features include: Reliable information on PTSD and treatments that work; Tools for screening and tracking symptoms; Convenient, easy-to-use skills to help handle stress symptoms; Direct links to support and help; and is always accessible. | Veterans |
| RouteShout | RouteShout mobile application provides riders with real-time bus arrival information, enabling riders to more effectively plan trips and receive notifications of service disruptions or security alerts. | Veteran |
| CIH Mobile Prescription Medication Refill | Ability to refill medications using mobile app. The VA Consolidated Mail Outpatient Pharmacy (CMOP) functions as a virtual extension of VA medical center pharmacies by mailing prescription medications and supplies directly to Veteran patients. The goal is delivery of medication or supplies to the patient within 10 days of provider or patient request. | Veteran / Caregiver |
| Homelessness Mobile | Allow remote read/write access to HOMES database by Veteran Homeless Coordinators.
This iOS-based mobile application for iPad provides the following capabilities:
|
VA Employee |
Milestone 7.1 Initial Candidate List
| Service Name | Service Description | Main Customers |
|---|---|---|
| Nationwide Gravesite Locator | Mobile Application allows user to search for burial locations of veterans and their family members in VA National Cemeteries, state veterans cemeteries, various other military and Department of Interior cemeteries, and for veterans buried in private cemeteries when the grave is marked with a government grave marker. The Nationwide Gravesite Locator includes burial records from many sources. These sources provide varied data; some searches may contain less information than others. Information on veterans buried in private cemeteries was collected for the purpose of furnishing government grave markers, and we do not have information available for burials prior to 1997. | Public |
| PTSD Coach | The PTSD Coach app helps learn about and manage symptoms that commonly occur after trauma. Features include: Reliable information on PTSD and treatments that work; Tools for screening and tracking symptoms; Convenient, easy-to-use skills to help handle stress symptoms; Direct links to support and help; and is always accessible. | Veterans |
| Mobile Blue Button Appointment Request App Different OS | Link to VA Information Sites / Display for Mobile including provider access to local clinic phone numbers | Veteran / Caregiver |
| Provider View Patient Entered Pain Assessment App | Collect from Veterans information about why they may not be taking medications as instructed, including information about medication side effects. This information will help VA providers to formulate medication treatment plans that are congruent with what the patient can carry out. In addition the ability to aggregate patient reported side effects will accelerate the detection of Adverse Drug Events which are difficult to detect using existing provider reports. | Provider |
| RouteShout | RouteShout mobile application provides riders with real-time bus arrival information, enabling riders to more effectively plan trips and receive notifications of service disruptions or security alerts. | Veteran |
| CIH Mobile Prescription Medication Refill | Ability to refill medications using mobile app. The VA Consolidated Mail Outpatient Pharmacy (CMOP) functions as a virtual extension of VA medical center pharmacies by mailing prescription medications and supplies directly to Veteran patients. The goal is delivery of medication or supplies to the patient within 10 days of provider or patient request. | Veteran / Caregiver |
| Homelessness Mobile | Allow remote read/write access to HOMES database by Veteran Homeless Coordinators.
This iOS-based mobile application for iPad provides the following capabilities:
|
VA Employee |
Customer Engagement Approach (Milestone 7.1)
The United States Department of Veterans Affairs utilized several effective methods to ascertain both systems and services that would satisfy the requirements associated with OMB milestone actions 2.1 and 7.1. Since the May 23, 2012 publication of the Federal Digital Government Strategy, the U.S. Department of Veterans Affairs has performed several data calls requesting information regarding planned, in-development, and provisioned SOA Services and Mobile Applications. Additionally, numerous face to face meetings and conference calls were held with various program managers and systems engineers across departments to validate what would later become the initial direct responses to milestone actions 2.1 and 7.1. As clarification was received from CIO Council emails during July 2012, the U.S. Department of Veterans Affairs revised its initial data gathering approach. The U.S. Department of Veterans Affairs internally canvassed and prioritized its cadre of mission essential Information Systems and mobile applications for the purpose of crafting a response that would best satisfy milestone actions 2.1 and 7.1.
