GI Bill® School Feedback Tool
If you have an issue or complaint about a school or training facility that’s eligible to receive GI Bill benefits, you can submit feedback to VA. You can submit feedback to us if your school isn’t following the Principles of Excellence guidelines or if you have any other concerns or issues you’d like to raise with us. Your feedback tells us about practices that may pose risks to students.
VA will review the following types of complaints:
| Recruiting/Marketing Practices | Post-Graduation Job Opportunities | Release of transcripts |
|---|---|---|
| Accreditation | Change in Degree Plan/Requirements | Transfer of Credits |
| Financial Issues (e.g. Tuition/Fee charges) | Quality of Education | Refund Issues |
| Student Loans | Grade Policy | Other |
Questions about your eligibility and payments under the GI Bill should be directed to the
"Ask VA" section of our website.
If you are not using VA education benefits please submit your complaint with the appropriate agency:
- Military Tuition Assistance or MyCAA – Postsecondary Education Complaint System
- Federal financial aid (e.g., Pell Grants and federal loans) – Department of Education (email complaint)
- Private student loans – Consumer Financial Protection Bureau
You can choose to submit your feedback anonymously or on behalf of someone else. We share all information with the school, but if you submit feedback anonymously we won’t share your name with the school.
Get started right now by filling out a short form. Follow the steps below.
Prepare
To fill out this form, you’ll need to:
- Provide your school’s name and address.
- Tell us the education benefits you’re using.
- Give us your feedback. Please provide as much detail as possible to understand your issue.
- Let us know how you think we could resolve your issue.
- Provide your email address if you want us to respond to you directly.
Submit Your Feedback
Fill out and submit this feedback form.
VA Review
We’ll review your feedback and send it to your school for their review and to provide a response to your feedback. Feedback that isn’t related to VA education benefits may be forwarded to another agency for review.
VA Processing
When the school provides a response to your feedback it will be reviewed and sent to you.
- GI Bill Hotline:
- Students Outside the U.S.:
- VA benefits hotline:
- MyVA411 main information line:
- Telecommunications Relay Services (using TTY)