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 The ED at the Fayetteville VA Medical Center is open 24/7. The average wait time is 10 minutes from door to doctor. Tele-urgent care is also available. Virtual Urgent & Tele-Emergency Care. 800.691.8387 press option 3.

LGBQ+ Veteran care

Veterans Health Care System of the Ozarks employees receive training in clinical care that is responsive to the unique needs of LGBQ+ Veterans. Our trained LGBQ+ Veteran care coordinators are fully equipped to support the health, welfare, and dignity of you and your family.

Connect with a care coordinator

Karen Pardue LCSW

Post 9/11 Military2VA Program Manager

VA Fayetteville Arkansas health care

Phone:

Email: Karen.Pardue@va.gov

Keren Lowenstein DSW, MSW, MPA, LCSW, CRAADC, ICAADC, MARS, CGDC

Senior Social Worker - SUD VHSO Mental Health Service Joplin CBOC

VA Fayetteville Arkansas health care

Phone:

Email: keren.lowenstein@va.gov

Care we provide at Veterans Health Care System of the Ozarks

We promote the health, welfare, and dignity of Veterans who identify as lesbian, gay, bisexual, transgender, queer/questioning (LGBQ+) or a related identity. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like: 

  • Mental health services, including psychosocial assessments for hormone therapy and gender confirming surgeries
  • Creative arts therapies
  • Hormone therapy
  • HIV and STI testing, counseling, and care, including PEP (post-exposure prophylaxis) and PrEP (pre-exposure prophylaxis) for Veterans at risk for HIV
  • Other prevention, screening, wellness, and testing services

Policies and practices to know

The care coordinator can help you get started with care or with navigating any of these issues.

Visitation: A same-sex partner, family member, friend, or other individual can be present with the patient for emotional support during the course of the patient's stay.

Definition of family: "Family" may include individual(s) not legally related to the individual. Family members include spouses, domestic partners, different-sex and same-sex significant others.

Advance directives: Veterans may designate any person as a decision-maker for care if they won't be able to make these decisions themselves. This includes same-sex partners. Advance directive agents are chosen by the Veteran and do not need to be biologically related.

Documentation in medical records: Veterans Health Care System of the Ozarks maintains the confidentiality of information about sexual orientation and sexual behavior, just like any other private health information.