Pharmacy

Mail back the refill request form that comes with your prescription to the provided address.

Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Veterans may use the mail-out program for convenient home delivery. This option should be discussed with the provider during a visit.

Refills should be requested at least three to four weeks prior to running out of medication.

If there are no active (unexpired) Lovell FHCC prescription refills remaining, patients must contact their provider to request a new prescription. To request a new prescription, patients may also call the Telephone Advice Clinic at 224-610-2920.

To refill by phone, please call 224-610-3897. Refills and renewals of your prescriptions will be mailed to your home.

Refills should be requested at least three to four weeks prior to running out of medication.

If there are no active (unexpired) Lovell FHCC prescription refills remaining, patients must contact their provider to request a new prescription. To request a new prescription, patients may also call the Telephone Advice Clinic at 224-610-2920.

To quickly refill a prescription, you can click on the “Pharmacy” tab in My VA Health. Here is how to get started:

1. Log in to My VA Health. For the best experience, use Chrome, Microsoft Edge or Safari as your internet browser.
2. Click on the “Pharmacy” tab at the top of the page.
3. Click on the “Details” box of the medication you want to refill.
4. Click on the “Refill” button to open the “Refill Medication” screen.
5. If the details are correct, select “Refill.”
6. When the refill is submitted, a “Refill Successful” message will display. The medication information will also show the date the refill was requested.

If you do not see your desired medication in the list, it may have expired. However, you can message your doctor or provider through My VA Health and request a renewal of your prescription.

Important note: You must continue to use the My HealtheVet patient portal to request online prescription refills or renewals for your medications that are still active at other VA medical facilities not using the new EHR. The prescriptions from other VA medical facilities not using the Federal EHR cannot be transferred to Lovell FHCC.

Refills should be requested at least three to four weeks prior to running out of medication.

If you do not have a refill listed, follow these instructions to request a renewal from your provider:

1. When you select “Refill” on a medication with no refills remaining, the “Prescription Renewal” message window will open. Here, you can send a prescription renewal request to your provider and/or care team.
2. Use the drop-down menu under “Who do you want to send this request to” to choose who you want to send the request to.
3. If you would like, you may also type in the reason for the renewal, quantity requested and any additional comments.
4. After choosing how you should be contacted, click on “Send.”

Depending on when your medications shipped, they may appear in My VA Health or the existing portal, My HealtheVet. Tracking information can be found in the “Pharmacy” tab in My VA Health next to the name of your medication. Selecting the tracking number will open the shipper (USPS, UPS, FedEx, etc.) website for further tracking of your medication shipment.

For a short period after the new online patient portal, My VA Health, is implemented at Lovell FHCC, you may need to check both the My VA Health and My HealtheVet patient portals to see your tracking information.

Please check My VA Health to track the delivery of your medications if you are experiencing one of the following:

• You have not received a prescription notification in My HealtheVet
• You do not see tracking information in My HealtheVet
• Your VA prescription has a status of “Transferred” in My HealtheVet

You can receive assistance with the My VA Health patient portal by contacting support 24 hours a day, 365 days a year, at 888-444-6982 or 888-444-MYVA.

Our pharmacy is only providing in-person pick-up services for Veteran patients with new, urgent refills or renewals. Veteran patients with new, non-urgent prescriptions or prescription refills will not be filled at the pharmacy window. Instead, they will be mailed to your home. 

Mailing prescriptions allows our pharmacy to dispense new, urgent prescriptions as soon as possible. Once you receive your medication in the mail, you’re encouraged to request your next refill through the same channels. The system will hold your refill until the fill is due.

Outpatient prescriptions and refills will be processed the next regular business day by FHCC Outpatient pharmacy. During closed periods, emergency room discharge prescriptions can be filled at the Lovell FHCC inpatient pharmacy, Bldg. 133 Rm. 1A-136.

For Veterans with a service-connection of less than 50-percent, a co-payment for your prescriptions will be billed. This is based on income and current Department of Veterans Affairs regulations. For more information about medication co-payments, please see the Department of Veterans Affairs’ FAQ on the topic or visit the VA Health Care Overview Web site.

Co-Payments:
$0 for<50% service-connected; service-connected medication; financially-exemption patients*
$5 for Tier 1 (preferred generics) 
$8 for Tier 2 (non-preferred generics and some OTCs) 
$11 for Tier 3 (brand name) of non service connected medications*
*Based on current VA eligibility guidelines

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

Lovell Federal Health Care Center, West Campus Pharmacy, Building 133 EF, Ambulatory Care Center, 1st floor

You can find instructions on which portal to use on our Electronic Health Record Modernization (EHRM) page in the Dual-eligible beneficiaries section.