Patient advocates
The Patient Advocates at North Florida/South Georgia Veterans Health System are specially trained to help you resolve issues with your care. If you have experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our Patient Advocates. The Veterans Experience Office welcomes any and all suggestions that one may have related to their care, their experiences, and ideas for how the North Florida/South Georgia Veterans Health System can continue to improve the experience that Veterans and their families and/or caregivers have.
Meet Our Team
![Sarah Linn](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2023-03/LinnSarah_0.jpg)
Sarah Linn
Chief, Veterans Experience Office
VA North Florida/South Georgia health care
Phone:
![Jeff Moore](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2023-03/MooreJeff.jpg)
Jeff Moore
Acting Lead Patient Advocate, Malcom Randall VAMC
VA North Florida/South Georgia health care
Phone:
![Patient Advocate](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-09/Carter%2C%20M.jpg)
Misty Carter
Patient Advocate, Malcom Randall VAMC
VA North Florida/South Georgia health care
Phone:
Erika Gumz
Patient Advocate, Malcom Randall VAMC
VA North Florida/South Georgia health care
Phone:
![photo of Willie White, Patient Advocate](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-10/WhiteWillie_0.jpg)
Willie White III
Patient Advocate, Gainesville Primary Care Building
VA North Florida/South Georgia health care
Phone:
![Traci_Davis-McGuire](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-02/Traci_Davis-McGuire.jpg)
Traci Davis-McGuire
Patient Advocate, Lake City VAMC
VA North Florida/South Georgia health care
Phone:
Sonja Griffin
Patient Advocate, Jacksonville VA Clinic
VA North Florida/South Georgia health care
Phone:
![Patient Advocate](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-09/Scott%2C%20T.jpg)
Thomasina Scott
Patient Advocate, Jacksonville VA Clinic
VA North Florida/South Georgia health care
Phone:
Jermaine Sims
Patient Advocate, Tallahassee VA Clinic
VA North Florida/South Georgia health care
Phone:
![Terrance White Pt Advocate](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-11/WhiteTerrance.jpg)
Terrance White
Patient Advocate, Tallahassee VA Clinic
VA North Florida/South Georgia health care
Phone:
![Patient Advocate](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-09/callahan%2C%20L.jpg)
Leslie Callahan
Patient Advocate, The Villages VA Clinic
VA North Florida/South Georgia health care
Phone:
![Robert Davis Photo](https://s3-us-gov-west-1.amazonaws.com/content.www.va.gov/img/styles/1_1_square_medium_thumbnail/public/2021-11/DavisRobert.jpg)
Robert "Robbie" Davis
Patient Advocate, The Villages VA Clinic
VA North Florida/South Georgia health care
Phone:
Care we provide at VA North Florida/South Georgia health care
North Florida/South Georgia Veterans Health System strives to provide the best care possible in the most courteous and efficient manner to our Veteran patients. Patient Advocates are official representatives of the Director and serve as liaisons between patients and the medical team.
Patient Advocates act on the behalf of Veterans and their families as well as help patients understand their rights, responsibilities, and resources available to assist in the management of their care and benefits.