Signing in to VA.gov

At this time, you can sign in to VA.gov with any of these 4 options:  

• Login.gov account 
• ID.me account 
• My HealtheVet user ID and password (available through January 31, 2025) 
• DS Logon username and password (available through September 30, 2025) 

If you don’t have an account, you can create a Login.gov or ID.me account now.  

Note: After the dates listed here, you’ll no longer be able to sign in with your My HealtheVet user ID and password or DS Logon username and password. You’ll need to use either a Login.gov or ID.me account.

Yes. At this time, you can use your DS Logon or My HealtheVet account to sign in to manage your VA benefits and health care online. But to manage certain tasks and information on VA.gov, you’ll need to create a Login.gov or ID.me account and verify your identity.  

We do encourage you to create a Login.gov or ID.me account now. 

After January 31, 2025, you won’t be able to sign in with a My HealtheVet user ID and password.   

After September 30, 2025, you won’t be able to sign in with a DS Logon username and password. 

You’ll then have 2 options to sign in to VA.gov, VA mobile apps, and other VA online services: Login.gov or ID.me. Create your new account now so you have time to get support if you need help setting it up and time to get used to using your new account before this change.  

We need to confirm your email address before we can give you access to your personal information.

You’ll get an email from Login.gov or ID.me asking you to confirm your email address. 

Check your inbox and your spam folder. You should have a confirmation email from the account provider you chose (either Login.gov or ID.me). 

If you don’t have a confirmation email, call us at 800-698-2411 and select 0 (TTY: 711). We’re here 24/7. 

If you get the message “We’re sorry. Something went wrong on our end,” take these steps: 

• Clear your internet browser’s cookies and cache. Depending on your browser, you’ll find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
• Make sure your cookies are enabled in your browser settings. Depending on the browser you’re using, you'll usually find this information in the “Tools,” “Settings,” or “Preferences” menu.
• If you’re using Internet Explorer or Microsoft Edge, and clearing your cookies and cache doesn’t fix the problem, try using Google Chrome or Mozilla Firefox instead.
  
  Download Google Chrome
  
  Download Mozilla Firefox
• If you’re using Chrome or Firefox and it isn’t working, get the latest updates for your browser.

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411 and select 0 (TTY: 711).

First, try resetting the password for the account you use to sign in to VA.gov:

• Reset your password on the Login.gov website
• Reset your password on the ID.me website
• Reset your password on the My HealtheVet website
• Reset your password on the DS Logon website

Note: If you need more support from Login.gov or ID.me, go to the account service’s website.

Go to the Login.gov help center

Go to the ID.me support section

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411, and select 0 (TTY: 711). We’re here 24/7.

Note: Our VA contact center representatives can’t reset your Login.gov or ID.me password for you. This includes representatives at our My HealtheVet help desk.

No. Our VA contact center representatives can’t reset your Login.gov or ID.me password for you. This includes representatives at our My HealtheVet help desk. 

You can get help with resetting your Login.gov or ID.me password directly from the account provider websites. 

Go to the Login.gov help center  

Go to the ID.me support section