Skip to Content

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a South Texas Veterans Health Care System facility.

Contact us with questions about your prescriptions

Utilize the automated telephone system at 800-209-7377 and follow the prompts for Pharmacy.

This will route you to the Health Resource Clinical Contact Center, with representatives available 8 a.m. - 4:30 p.m., Monday through Friday.

 

Locations and Hours of Operation

Audie L. Murphy Memorial Veterans Hospital
Outpatient Pharmacy
First floor
Map of Audie L. Murphy campus
Hours: Monday through Thursday, 8:00 a.m. to 6:30 p.m. CT
Friday, 9:00 a.m. to 6:30 p.m. CT
Saturday and Sunday, 8:00 a.m. to 6:30 p.m. CT 
*Open all federal holidays except for Thanksgiving Day, Christmas Day, and New Year's Day

Kerrville VA Medical Center
Outpatient Pharmacy
3600 Memorial Boulevard
Kerrville, TX 78028-5768
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. CT 
*Closed all federal holidays

San Antonio Northwest Health Care Center
Outpatient Pharmacy
9939 State Highway 151
San Antonio, TX 78251-1900
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. CT 
*Closed all federal holidays

North Central Federal Clinic: Beginning October 14, 2024, the Pharmacy at the North Central Federal Clinic will be closed to renovate the air conditioning system and replace duct work.  The renovation is expected to be completed by Spring 2025. 

Other pharmacy locations that are available include: 

  • Clinical Contact Call Center:  Veterans may call 877-469-5300 Monday through Friday between 8 a.m. to 4:30 p.m.   VA representatives are available to assist with any questions. 
  • North Central Federal Clinic:  A Pharmacist will be on-site to assist Veterans with any questions patients may have and can assist with medication fills through other alternative locations or mail.
  • Other VA Pharmacy Locations:  The Audie L. Murphy Memorial Veterans Hospital, San Antonio Northwest Health Care Center, or Kerrville Pharmacies are available with on-site pharmacies where a pharmacist can assist Veterans with their medication needs or assist with filling expedited medication needs.

Prescriptions

How to obtain new prescriptions

  • Ask your provider if you NEED to pick the medication up the same day.
  • If your provider believes it is necessary to fill the medication on the same day, please present to the pharmacy intake window.  Be aware wait times can vary, but it generally takes about 30 minutes to fill a medication once you have checked in.
  • If your provider doesn’t believe you need the medication the same day, you don’t need to do anything.  Pharmacy will process the order for mail out, and it will arrive to your address on file within 7-10 days.
  • Please only request window medication fills for urgent/emergent needs.  This will help keep wait times low for those veterans that are in true need of same day medication services. 

How to obtain refill prescriptions

  • Please utilize the meds by mail program!
    • You can refill your medications via:
    • Audiocare Prefill
      • Will contact you via text or landline if you have not requested a refill within 21 days of your next due date.   
    • Do order medications REFILLS in advance.  Generally, the recommendation for any medication you take regularly is to call it in as soon as you receive it either at the pharmacy or in the mail.  The system will set your prescription up for your next due date and will mail your medication in advance to ensure you receive it prior to running out. 
    • At minimum, to ensure you receive your medication prior to being out, it is recommended to call your medications in at least 2-3 weeks in advance.  

Prescriptions from community care providers

Prescriptions written by non-VA providers are generally not filled by the VA pharmacy unless VA authorizes the care. Prescriptions resulting from VA authorized care can be sent electronically to any of the South Texas Veterans Health Care System's pharmacies at eRx address San Antonio VAMC, 7400 Merton Minter Boulevard, San Antonio, TX 78229. 

If a prescription resulting from authorized care is needed urgently it may be filled at a local non-VA pharmacy using the information found at: About Our VA Community Care Network And Covered Services | Veterans Affairs.

How to Dispose of Medications

  1. Use a MedSafe Box
    1. You can find these at several community pharmacy locations.
    2. You can find these at:
      1. Audie L. Murphy Memorial Veterans Hospital, Outpatient Pharmacy, First floor
      2. Kerrville VA Medical Center, Outpatient Pharmacy, First floor
      3. North Central Federal Clinic, Outpatient Pharmacy, First floor
      4. San Antonio Northwest Health Care Center, Police Office, First floor
  2. Ask for a destruction envelope from Pharmacy
  3. See the Environmental Protection Agency household disposal steps at how-to-dispose-medicines.pdf (epa.gov)

Did you know?

  • You can track medication mail out status on the MyHealtheVet  website.
  • MyHealtheVet  can provide you a postal tracking number that will give you daily updates on the status of the package delivery for items mailed from the Central Mail Out Pharmacy (CMOP).
  • Pharmacy will notify you via email, if you provided an email address, for most medications mailed out locally.  
  • You can sign up with the United States Postal service (USPS) for free to preview your mail and manage your package deliveries.

 

 

Last updated: