Suzana Iveljic MBA

In this role, Ms. Iveljic is responsible for the day-to-day operations of all administrative services supporting a 205-bed academic medical center; a 90-bed community living center, and six Community-Based Outpatient Clinics caring for more than 130,000 Veterans. Ms. Iveljic graduated from the Senior Executive Service Candidate Development Program, where she was on assignment as Executive Director, Workforce & Organizational Development, Office of People Science, Office of Information Technology (OIT). She provided executive leadership for comprehensive organizational development, training, and employee programs for OIT’s team.

Ms. Iveljic led the Shared Services Directorate in the Office of Small & Disadvantaged Business Utilization, Office of the Secretary since March 2020. She oversaw Information Technology Systems Integration, Administrative Operations, Contracting, Correspondence, and Interagency Relations for a program that advocates for the inclusion of small businesses in VA’s annual procurement of $28 billion.

In 2015, Ms. Iveljic joined the Veterans Health Administration Office of Communications as Director of Digital Media. In this role, she supervised program managers that oversaw the work of 1,000+ web editors across the country. Additionally, she led the dissemination of products to 300,000 employees and 9 million Veterans. Annually, her team garnered about 16 million impressions.   

While in VA Research, she led the strategic communications for a $600 million medical research program. Some of her successes included dramatic increases in online views, the launching of a radio media tour series reaching approximately 15 million listeners, and 100% on-time correspondence reporting. Ms. Iveljic started her career with the VA in 2005 as the Director of Operations for the Advanced Platform Technology (APT) Research Center of Excellence at the Cleveland VA Medical Center. 

Ms. Iveljic and her teams have won numerous awards. In 2019, she and her team were awarded the Secretary’s I CARE award for removing about 2 million Section 508 accessibility errors from the website.  In 2010, she won the National Committee for Employer Support of the Guard and Reserve Patriotic Employer Award. In 1999, Ms. Iveljic received the 312th Military Intelligence Battalion Certificate of Achievement for her work supporting the U.S. Armed Forces in Tuzla, Bosnia, rebuilding the economic, social, and political structures within the country.

CAREER CHRONOLOGY:

2023 – Present              Deputy Executive Director, Washington DC Veterans Affairs Medical Center

2020 – 2023                  Director, Shared Services, Office of Small & Disadvantaged Business Utilization 

2015 – 2020                  Director, Digital Media, Veterans Health Administration

2010 – 2015                  Strategic Communications Manager, VA Research

2005 – 2010                  Director of Operations, APT Research Center of Excellence, Cleveland VA

EDUCATION & SELECT PROFESSIONAL DEVELOPMENT:

2023     VA Senior Executive Service Candidate Development Program Graduate (SESCDP)

2011     OPM Leadership Education and Development (LEAD) Program

1996     Master’s Degree in Business Administration, University of Akron, Cum Laude

1995     Bachelor’s Degree in Communications, Ohio University, Summa Cum Laude

1995     Bachelor’s Degree in Healthcare Administration, Ohio University, Summa Cum Laude