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OSA Staff Biographies
ANN H. DUFF
Director, Office of Survivors Assistance
OSA's Process improvement-oriented and customer centric approach places OSA centrally in the Department of Veterans Affairs mission to fulfill President Lincoln's promise to care for those who have served in our nation's military, their families, caregivers, and survivors.
OSA was established by the Veterans’ Benefits Improvement Act of 2008, P.L. 110- 389, Title II, Section 222. OSA serves as the principal advisor to the Secretary on all policies, programs, legislative issues and other initiatives affecting surviving family members of deceased Service members and Veterans. OSA serves as a resource regarding all benefits and services furnished by the Department to survivors of deceased Veterans. Additionally, the office builds and maintains collaborative partnerships with local, state, tribal and federal agencies, as well as Veterans Service Organizations (VSOs), faith-based and community organizations and other stakeholder groups to increase awareness of benefits and services available to surviving family members; advocates for the needs of survivors in VA’s policy and programmatic decisions; and makes appropriate referrals to VA administrations and staff offices to ensure survivors receive eligible benefits and services.
Ms. Duff is a graduate of the University of Maine and Western Governor's University where she earned degrees in Political Science (BA) and Instructional Systems Design (M, Ed). A self-proclaimed Army brat, Ann is a retired Rear Admiral, who served for over 35 years in both the US Air Force and the US Navy. She is a certified Strategic Human Resources Professional and has completed certificate programs in Business, Planning, Strategic HR Management, Strategic Communications and National and International Security from Naval War College, Cornell University, Harvard University, and the University of Virginia. She is currently married to a retired Coast Guardsman and has three children.
