Contact us
Find phone numbers and contact information at VA Asheville Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Asheville health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Asheville health care.
Mailing address
Charles George VA Medical Center
1100 Tunnel Road
Asheville, NC 28805
Main phone numbers
Local: 828-298-7911
To use Telecommunications Device for the Deaf (TDD) services: 711
A – F
Admissions: 2509
Amputee Clinic:
Anticoagulation: 5356
Audiology:
Barium Enema: 5319
Bone Density: 5319
Bronchoscopy: 4067
Canteen: 4176
Cardiac Cath Lab: 4176
Cardiology Clinic: 5413
Chapel: 2554
Chemotherapy: 5480
Colonoscopy: 5572
Community Care:
Compensation/Pension: 3960
Coumadin Clinic: 5356
Day Surgery: 5572
Decedent Affairs: 5234
Dental:
Dermatology: 5356
Echo Cardiogram: 5413
Eligibility/Means Test: 2509
Endocrine: 5356
Endoscopy: 4066
ENT(Ear Nose Throat):
ESA-Anemia: 5356
ETT/Injection Cardiology: 5413
Eye Clinic: 5620
Eye Glass Shop: 4456
Foot Care Clinic: 4317
G – M
Gastro Clinic/Liver: 5356
General Medicine: 5356
HBPC: 5703
Hematology Clinic: 5480
Holter Monitor: 5413
Hope and Recovery Center:
Imaging/MRI/CT: 5319
Infectious Disease: 5356
Kinesotherapy:
Laboratory: 2529
LGBTQ Support: 5707
Lodging Voucher: 2505
Melanoma Clinic: 5207
Mental Health:
Minor Surgery: 5207
MOVE Clinic: 5513
MyhealtheVet(Online Patient Portal): 3511
Myocardial Perfusion: 5413
N – Z
Nephrology: 5356
Neurology: 5356
NIC/Skilled/Home Adult Day: 4799
Non-Invasive Vascular: 5207
Nutrition: 5356
Occupational Therapy:
Optical Shop: 4456
Oncology: 5480
Orthopedics: 5207
Pacemaker: 5413
Pain Management: 4395
Patient Advocate: 5200
Pet Scans: 5319
Pharmacy: 2558
Phys Med/OC/CT/PT/RT:
Podiatry: 4317
Post 911: 5366
Pre-Op Assessment: 5565
Primary Care 1: 4422
Primary Care3: 4446
Prosthetics: 2542
Pulmonary Clinic: 5413
Retina Clinic: 5620
Rheumatology: 5356
Risk Reduction: 5356
SARRTP: 5466/5496
Service Officers: 5331
Homeless Program: 1198
Speech Therapy:
Spinal Cord:
Sleep Disorder Clinic:
Social Work: 5335
Special Registry: 14343
Stress Test: 5413
Surgical Clinic: 5207
Tele Health: 4464
Teleretinal Imaging: 5145
Thoracic Surgery: 5207
Tobacco Free Program: 5056
Transition and Care Management: 5366
Travel Pay: 5319
Transportation: 2916
Ultra Sounds: 5319
Upper GI/Xray: 5319
Urology: 5207
VA Community Care:
Veterans Readiness: 1135
Voluntary Service: 2514
Vascular: 5207
Wheel Chair Repair: 5675
Whole Health/Nutrition: 5356
Women's Clinic: 4375
Wound and Ostomy: 5207
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Asheville Healthcare System.
Phone: 828-298-7911, ext. 4446
Email: Coming Soon!
After hours or on weekends, call the operator at 828-298-7911, ext. 4446 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Asheville
Email: Coming Soon!
Fax: Coming Soon!
Mail:
Asheville VA Medical Center
Release of Information (136D)
1100 Tunnel Road
Asheville, NC 28805
For questions about your request to VA Asheville
Phone: 828-298-7911, ext. 4446
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Asheville.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018