Health services

We use complementary medicine along with standard medical treatments, like using acupuncture to help lessen the side effects of chemotherapy. We also provide alternative medicine instead of traditional medical treatments, like using herbs rather than prescription drugs to treat cancer. We offer treatments, like:

• Natural products and special diets
• Deep breathing, meditation, and yoga
• Acupuncture and acupressure

During a medical emergency, you should immediately seek care at the nearest emergency department (ED). A medical emergency is an injury, illness or symptom so severe that a delay in seeking immediate medical attention would be reasonably expected to be hazardous to life or health. If you believe your life or health is in danger, call 911 or go to the nearest emergency department right away.

Inform the emergency care provider to report your emergency treatment to VA’s Centralized Emergency Care Reporting Center as soon as possible after your treatment starts by:

Using the VA Emergency Care Reporting portal, or calling 844-72HRVHA )

You, or someone acting on your behalf, can also report the emergency treatment to VA. VA should only be notified once and ideally that notification is from the community emergency facility where treatment is being conducted. If you have an urgent or emergent need to coordinate care or transfer to a VAMC, contact the nearest VAMC immediately.

Notifying VA of an emergency event allows covered Veterans to have their emergency treatment authorized by VA. Failure to report emergency care to VA within 72 hours of the start of the emergency treatment may impact your eligibility for VA to cover the cost of treatment. However, even if the notification to VA did not occur timely, the emergency treatment may still be eligible for VA reimbursement.

To speak with a local representative about the information above, please call our customer service number at . Or you may stop by our office locations: Downtown campus: 1D293, Uptown campus, on the ground floor across from our Information Technology (IT) office.

Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can:

• Pick up new prescriptions in person
• Refill prescriptions online and by phone or mail
• Safely dispose of medicines

Learn more about our pharmacy

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

• Labs and blood work
• Mental health care
• Women's health care
• Radiology
• Social services
• Telehealth

We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

Our women's health program offers complete health care for women Veterans of all ages. Our primary care providers specialize in women’s health. They work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery, and breast illness. Our services for women Veterans include:

• Ultrasounds, mammograms, Pap and HPV tests
• Mental health care and counseling
• Lifestyle wellness services
• Menopause treatment, including hormonal therapy
• Family planning, contraceptive care, and infertility evaluation

Learn more and connect with a Women Veterans Program Manager

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

• Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
• Marriage and relationship problems
• Post-traumatic stress disorder (PTSD)
• Anxiety, addictive behaviors, and personality disorders
• Aggressive or self-harming behaviors

Learn more here.

If you have a VA health care provider, consider telling that person that you experienced Military Sexual Trauma (MST). All VA primary care and mental health providers complete training on MST and the treatment needs of people who've experienced it. Your provider can offer treatment referrals and support as needed.

Our MST coordinator is Dr. Rebecca Jump, clinical psychologist in our Trauma Recovery Center. If you have MST related questions, please call ension 27737.

Learn more about military sexual trauma

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Whether you just returned from a deployment or have been home for 40 years, it’s never too late to get help for PTSD (posttraumatic stress disorder). Getting counseling or treatment can help you manage your symptoms and keep them from getting worse.

Learn more about our Trauma Recovery Clinic

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments and medications when needed.

Psychosocial Rehabilitation and Recovery Center

The Psychosocial Rehabilitation and Recovery Center (PRRC),  under the direction of Dr. Sarah Rowland, is an outpatient program that helps Veterans create meaningful, productive, and satisfying lives. The program is recovery-oriented, which means that the focus is on helping Veterans to develop skills to feel better, be successful, and have meaningful relationships. The PRRC is intended to provide services and support to Veterans who have a diagnosis of Serious Mental Illness, such as Schizophrenia, Schizoaffective, Bipolar Disorder, or severe Depression or Posttraumatic Stress Disorder. The mission of the PRRC is to inspire hope that recovery from a Serious Mental Illness is possible. The PRRC helps Veterans to learn new skills and achieve their goals through individual and group sessions, educational classes, wellness interventions, and community activities.

Our Services Include:

• Peer led groups
• Group psychotherapy
• Individual psychotherapy
• Health and wellness classes
• Family education
• Recreation therapy
• Vocational services
• Community integration activities

Location:

The Psychosocial Rehabilitation and Recovery Program is located at the Uptown Division on One Freedom Way in Augusta.

The hours of operation are Monday through Friday 8 a.m. to 4 p.m. Please call   ext. 27775 to connect.

We work with behavioral health providers and community organizations to help you and your family during times of crisis. 

VA introduced an easy-to-remember number for Veterans and their loved ones to dial in times of crisis.

Now, if a Veteran is having thoughts of harming themselves or others, they can dial the Veterans Crisis Line with only 3 digits – 988. Veterans can press 1 to be connected to caring, qualified responders 24/7.

The new, shorter number directly addresses the need for ease of access and clarity in times of crisis, both for Veterans and non-Veterans alike. The old number you may have saved in your phone is still valid.

Veterans can still call 1- and Press 1, chat online or text 838255 to reach responders.

We offer:

• Suicide prevention care coordinators
• Suicide prevention case managers
• Gun safety locks

Learn more and connect with a care coordinator

If you’ve had a major limb removed, our specialists can create a health care plan to help you to live independently. Our support services include:

• Physical, occupational, and recreational therapy
• Nutrition, wellness, and mental health counseling
• Prosthetic support to help you choose your artificial limb and use it effectively
• Limb loss education and training to help you with daily living, like coping techniques, mobility tips, driving skills, and scar care
• Medical and surgical consultations with other specialties

Learn more about the VA amputation system of care

Our Audiology and Speech Pathology clinic provides diagnostic and rehabilitative services, VA compensation and pension examinations, and screening for employee hearing conservation. We offer a full range of audiology and speech pathology services like:

• Hearing and balance evaluations
• Selection, management, and repair of hearing aids and assistive listening device assessments
• Evaluation, programming, and management of cochlear implants and bone-anchored implants
• Evaluation and treatment for auditory processing disorder
• Services that help with speech, language, fluency, voice, cognitive communication, swallowing, stuttering, and laryngectomy (surgical removal of the larynx, which contains your vocal cords)

Learn more about VA hearing aids

Our low vision outpatient clinic can assess your needs and provide a rehab plan tailored to your personal goals. Our team of specialists and social workers will work with you to find the right aids and services. 

Veterans who meet the criteria for blind and low vision services will be connected to a Visual Impairment Service Team (VIST) Coordinator that will provide case management to initiate needed visual impairment services.

Our clinic services include:

• Comprehensive eye exams
• Visual skills assessments
• Guidance on how to develop visual motor and perceptual skills
• Training to help you manage daily activities with your vision loss
• Some blind and low vision services can use the telehealth model of care

When the COVID-19 Public Health Emergency (PHE) expires on May 11, 2023, some of VA’s pandemic-related authorities will expire as well. VA has been preparing for this moment for months, working to make this transition as seamless as possible for Veterans, their families, caregivers and survivors. VA is also working with our partners in the Administration and in Congress to extend or reinstate many of these authorities when possible.

As our nation enters this new moment, VA remains committed to delivering world-class care and benefits to all those we serve. If you are concerned about the expiration of any of these authorities, we encourage you to reach out to your local VA medical center, call or go to VA’s Contact Us webpage. We will make sure that you get the care and support that you have earned.

Removal of VA’s legal authority to provide COVID-19 vaccinations to spouses, caregivers and Veterans not enrolled in VA health care. During the PHE, VA was authorized to provide COVID-19 vaccinations to spouses, caregivers and Veterans who are not enrolled in the VA health care system. Following the expiration of the PHE on May 11, 2023, VA will no longer have this legal authority. Spouses, caregivers and Veterans not eligible for VA health care are encouraged to remain up to date with recommended vaccines and access COVID-19 vaccination in the community: Vaccines.gov - Find COVID‑19 vaccine locations near you

If you’re diagnosed with cancer, our team will work with you, your primary care doctor, and other health care providers to develop a specialized treatment plan. We offer personal, compassionate, and expert care, with services like:

• Surgical removal of tumors and other cancerous tissue
• Immunotherapy, which helps your body’s natural defenses destroy cancer cells
• Chemotherapy, which uses powerful drugs to fight cancer
• Palliative care, to reduce pain and control other symptoms and side effects, like nausea

We perform noninvasive and minimally invasive tests and procedures that check, support, and improve your heart health. We’ll work with you to develop a personalized treatment plan and treat you with the most effective medications. Our services include:

• Evaluating you for coronary heart disease, heart-valve disease, and heart defects
• Determining how well blood flows through your heart vessels or find the cause of your heart failure
• Treating your heart vessels with nonsurgical or minimally invasive operations that open and support them through balloon angioplasty or stent placement
• Noninvasively monitoring you for changes in heart rhythm, using electrocardiograms (EKGs or ECGs), portable Holt monitors, or ultrasound
• Performing surgical treatments like pacemaker implants or cardiac catheterization (inserting a long, thin tube into an artery or vein)

Our cardiovascular surgeons diagnose and surgically treat medical conditions that affect your heart and blood vessels. Our procedures include:

• Coronary bypass surgery to redirect blood around a section of blocked artery in your heart
• Heart valve surgery to repair or replace a damaged valve in your heart
• Vascular surgery to repair veins, improve blood flow, and treat other diseases and disorders that affect your arteries, veins, and lymphatic system
• Coronary angioplasty and stent placement to open blocked or narrowed arteries that carry blood to your heart
• Pacemaker implant or cardiac ablation to correct abnormal heart rhythm

Chiropractic care restores, improves, and maintains your function, activity, and health. We work with your primary care doctor and other specialty care providers to provide a complete health care plan for you. We offer many treatments, like:

• Spinal manipulative therapy to relieve pressure on your joints, reduce inflammation, and improve nerve function
• Electrical stimulation therapy, which reduces pain by sending mild electrical pulses through your skin to help stimulate injured muscles or manipulate nerves
• Soft-tissue mobilization, which uses gentle pressure or massage to relax tense muscles, reduce scar tissue, or stretch connective tissue

If you’re eligible for VA dental care, we offer a full range of quality dental services like:

• Routine exams and teeth cleaning
• Restorative procedures, including fillings and crowns
• Comprehensive surgical care, including extractions (pulling teeth) and oral cancer screening
• Routine and advanced prosthodontic care, including bridges, dentures, and dental implants
• Routine and advanced periodontal care, including root canals, gum treatments, and supporting bone care
• Oral and facial reconstruction surgery to repair damage from traumatic injury or serious illness

We provide care for many medical and surgical skin conditions. Our dermatology services include:

• Medically necessary treatments for skin conditions like skin cancer and rashes
• Specialized treatments for acute (short-term) and chronic (long-lasting) skin conditions, like psoriasis, eczema, warts, and fungal illnesses
• Evaluation, biopsy, and treatment of cancerous or pre-cancerous skin conditions, like abnormal moles and lesions.
• Referrals for complex conditions
• Teledermatology (a telehealth resource), which gives patients quick access to expert opinions

A doctor's referral is required for this service. No walk-ins. For general questions, please call the Dermatology Service directly at: ension. 33742.

We offer many medical and support services to help you manage your diabetes, like:

• Self-management, education, and support classes
• Insulin therapy and blood-glucose meter training
• Diabetes survival skills that include sick-day management, lifestyle changes, nutrition advice, and cooking classes

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

• Study of blood, urine, and other bodily fluids for illness management
• Testing for infectious diseases
• Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
• Autopsy services

MOVE! is a weight-management program designed to help you live a longer, healthier life. With the help of your MOVE! care team, you can eat a healthier diet, get more exercise, reduce your health risks, and improve your quality of life. The MOVE! program offers:

• Weight-loss support groups to help you lose weight and keep it off
• Healthy eating tips and cooking classes
• Behavioral change strategies to help you live a healthier lifestyle

Learn more about MOVE!

We provide inpatient and outpatient services for chronic diseases and disorders that affect your brain, spine, and the nerves that connect them. Our neurologists read electroencephalogram (EEG) recordings, which measure the electrical impulses brain cells use to communicate with each other. We evaluate and treat many neurological illnesses and disorders such as:

• Neuropathy (nerve damage), myelopathy and other spinal cord injuries, and radiculopathy (pinched nerves)
• Parkinson’s disease, epilepsy, and multiple sclerosis
• Stroke, dementia, and degenerative diseases
• Other neurological conditions

A referral is required.

We now have a consolidated Pain Medicine Clinic on the first floor of our Downtown campus located at 950 15th Street in Augusta, GA.

The Central Pain Medicine check-in kiosk booth is room: 1D287, and the waiting room is shared between both Pain Medicine and Same-Day Clinic patients. Hours of operation are 8 a.m. – 4 p.m., Monday through Friday.

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

If you’re living with or recovering from an injury, illness, or chronic condition that limits your mobility and independence, we can help. Our physical, occupational, and movement therapists combine therapeutic exercise, counseling, education, and training to help you improve your health and quality of life. Our services include:

• Pain relief and joint mobilization
• Movement and exercise therapies to improve your strength, endurance, balance, and coordination
• Mobility assessment and training with wheelchairs, scooters, and walking devices
• Life skills training and activities to help you maintain the highest level of independence and functionality
• Aquatic therapy to manage chronic pain
• Evaluation and treatment for a wide range of medical, orthopedic, psychosocial, and neurological conditions

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

The Podiatry Service is located at our Charlie Norwood VA Medical Center, Downtown Division on the 4th Floor (C Wing).

The hours of operation are Monday through Friday, 8 a.m. to 4:30 p.m. To make an appointment, call the Specialty Clinics Call Center number at ension 33269.

Our specialized rehabilitation program network serves severely injured Veterans and service members who have multiple combat- or civilian-related traumatic injuries. We offer:

• Physical, visual, and cognitive rehabilitation
• State-of-the-art prosthetics
• Psychological and psychosocial services
• Ongoing case management services

We provide and help you use medical aids, hearing aids, state-of-the-art adaptive home equipment and other equipment to help you preserve and increase your mobility and independence.

VA is the world’s largest and most comprehensive provider of sensory aides and prosthetic devices. Veterans enrolled in the VA health care system and referred by a physical medicine and rehabilitation physician can receive a full range of services and equipment like:

• Artificial limbs and surgical implants, including artificial joints and pacemakers
• Wheelchairs and other medical devices
• Aids for Veterans who are blind, have low vision, or are hearing impaired
• Adaptive equipment and modifications to make your vehicle or home more accessible
• Other devices and services to help increase your mobility, dignity, and independence
• Clothing allowance for Veterans with devices that damage their clothing

The radiation oncology service works with your health care team to target cancer safely and precisely using radiation therapy.

Radiation oncologists specialize in using high-energy radiation to kill or damage cancer cells and either destroy tumors or control their growth. Our doctors sometimes use radiation therapy in combination with surgery, chemotherapy, or other cancer treatments. The radiation therapy you receive will depend on cancer type, tumor size and location, and your general health. Our services include:

• Intensity modulated radiation therapy (IMRT), which uses computers to deliver precise radiation doses that match the 3D shape of your tumor
• Intracranial stereotactic radiosurgery (SRS), which uses targeted radiation to treat a brain tumor or lesion while minimizing radiation effects on healthy brain tissue
• Stereotactic body radiation therapy (SBRT), which uses precisely focused radiation to treat tumors in your lungs, spine, liver, lymph nodes, or other soft tissues
• Low-dose rate definitive and salvage brachytherapy, which use low doses of radiation to treat prostrate cancer
• Image-guided radiation therapy (IGRT), which uses detailed images to help focus radiation on affected areas, improve outcomes, and shorten treatment

We provide long-term care to help you and your family when you’re dealing with a disability, chronic (long-lasting) illness, terminal illness, or serious health issues related to aging. Our long-term health care services include:

• 24/7 nursing and medical care
• Physical therapy
• Help with daily tasks like bathing, dressing, making meals, and taking medicine
• Pain management and palliative care to relieve suffering and improve quality of life for people with serious illnesses
• Hospice care to provide comfort and compassionate care for people in the last phases of an incurable illness
• To learn more about the different types of extended care that VA provides, see our guide to long-term services and support.

Learn more about VA long-term care

If you have a spinal cord injury or disorder, our specialists provide coordinated care throughout your life. We work to help you achieve your goals for independence, productivity and quality of life.

VA has the nation’s largest system of care for spinal cord injuries and disorders. We provide a convenient, connected network of experts to care for you during each phase of your life. Our experienced primary care providers are trained to check for problems unique to spinal cord injuries.

• Pressure ulcers
• Pneumonia
• Blood clots
• Bladder and sexual issues
• Constipation and other gastrointestinal problems
• Sexual issues

Learn more about the VA spinal cord injuries and disorders care system

If you’re a caregiver for a Veteran, you can get support by contacting one of our caregiver support coordinators. If the Veteran you care for was injured post-9/11, you may be eligible for even more services, including a stipend to help with expenses, training, and medical coverage if you aren’t already covered. For all caregivers, we can:

• Help you get caregiver assistance available through VA
• Provide progressive needs planning to help you manage degenerative conditions
• Match you with services and benefits
• Connect you with local resources and programs
• Listen to you when you struggle

Learn more and connect with a support coordinator

We help Veterans who are homeless or at risk of becoming homeless due to financial hardship, unemployment, addiction, depression, or transition from jail. If you or someone you know is at risk or experiencing homelessness, there are multiple ways to seek resources. Veterans may walk in to office 3D-104 at VA Augusta’s Uptown Division at 1 Freedom Way in Augusta, Georgia, call , or call the National Call Center for Homeless Veterans any time at 1-.

• Immediate food and shelter needs, including both transitional and permanent housing
• Job training, life skills development, and education
• Justice system navigation and community reentry from jail
• Financial support to prevent homelessness
• Addiction and depression treatment
• Health and dental care

Learn more and connect with a care coordinator

What you should know about intimate partner violence (IPV):

Early intervention is key

Intimate Partner Violence can be emotional, psychological, physical or sexual. It can happen to anyone. IPV does not discriminate and can occur regardless of gender or sexual identity. VA understands and will respond by emphasizing physical and emotional safety.

The Intimate Partner Violence Assistance Program’s mission is to create a recovery-oriented assistance program for Veterans, their families and caregivers and VA employees who use or experience intimate partner violence.

If you may be experiencing IPV, help is available.

The National Domestic Violence Hotline is 1-.

Jaquay Robinson is our Intimate Partner Violence Assistance Program Coordinator and can be reached at .

Ms. Robinson coordinates with VA and community services, including domestic violence shelters, throughout our catchment area, including Athens, Aiken and Statesboro.

We promote the health, welfare, and dignity of lesbian, gay, bisexual, transgender, and queer/questioning identities (LGBTQ+) Veterans and their families. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

• Hormone therapy
• Substance use and alcohol treatment
• Testing and treatment for HIV and sexually transmitted infections (STI)
• Mental health care
• Psychosocial assessments for gender-confirming surgeries and hormone therapy

Learn more and connect with a care coordinator

If you’re a minority Veteran, we can help you get the services and benefits you need. Our Minority Veterans Program serves all Veterans who are Black American, Asian American, Hispanic American, and Native American (including American Indians, Alaska Natives, Native Hawaiians, and Pacific Island Americans). We work to:

• Help the medical center address minority Veterans’ needs
• Meet minority Veterans’ needs in the local community
• Identify barriers and create a more accessible environment for minority Veterans
• Inform minority Veterans of VA benefits, services, and programs

Learn more and connect with a care coordinator

Our patient advocates work hard to make sure you receive the best possible care at our health care facilities. They can:

• Help you get answers or address concerns with your care team
• Advocate for patient and family rights
• Serve as advocates for minority Veterans, women Veterans, and Veterans with disabilities
• Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more and connect with a patient advocate

We offer a wide range of activities (arts and crafts, games, sports, exercise) that we can adapt to your needs.

Recreation and Creative Arts therapists provide non-traditional and innovative techniques that assist Veterans in reaching their treatment goals and obtaining improved health and quality of life. After your primary health care provider submits a referral for services (Recreation Therapy, Art Therapy or Music Therapy), our therapists will meet with you to assess your treatment needs and develop treatment goals with you.

A variety of interventions are used such as therapeutic gardening, Tai Chi & Yoga, music-assisted relaxation, adaptive sport and mixed martial arts, drumming for health, creative writing and Art Therapy for PTSD.

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

We can help you readjust to civilian life if you’re returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our care coordinators about how to best use your health care benefits.

• Polytrauma care (if you have multiple traumatic injuries)
• Counseling and rehabilitation
• Mental and behavioral health services
• Family benefits counseling and assistance
• Referral assistance

Learn more and connect with a coordinator

Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA community resources to meet your needs like:

• Home health services
• Legal services
• Transportation
• Community living

We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in:

• Mental health
• Retinal care (eye)
• Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
• Dermatology
• Rehabilitation
• Primary care

Learn more about telehealth

We help Veterans with physical and mental health challenges find and keep jobs. We help you find jobs through our long-term partnerships with business, industry, and government agencies. We offer 3 services:

• Our transitional work program matches Veteran’s skills with a specific job and provides supervision to help them gain work experience
• Our supported employment program provides long-term support for Veterans with serious mental illnesses or physical disabilities to help them compete for jobs in their communities
• Our vocational assistance program trains Veterans living at our residential facility to improve their job-search and career development skills

Learn more about VA vocational rehabilitation