How to update your VA health benefits information

You can update your health benefits information online, by phone, by mail, or in person.

Option 1: Online

You’ll need to sign in to VA.gov to update your health benefits information online.

Update your health benefits information online

Note: You can also update some information (like your address and other contact information) in your VA.gov profile.

Learn more about managing your VA.gov profile

Option 2: By phone

Call our Health Eligibility Center at 877-222-8387 and select 1 (TTY: 711). We’re available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

Option 3: By mail

Fill out a Health Benefits Update Form (VA Form 10-10EZR).

Get VA Form 10-10EZR to download

Mail the completed form and any supporting documents to this address:

Health Eligibility Center
PO Box 5207
Janesville, WI 53547-5207

Option 4: In person

You can update your information in person at a VA health facility.

Find your nearest VA health facility

You can use the Health Benefits Update Form (VA Form 10-10EZR) to review and update your household financial information.

You can update this type of information:

• Your marital status
• Dependent information
• Income information for you, your spouse (if you’re married), and any dependents you may have
• Deductible expenses for you or your spouse (expenses that you can subtract from your income)

You can also update this information:

• Your personal information. This includes your phone number, email address, and mailing address.
• Insurance information for all health insurance companies that cover you. This includes coverage that you get through a spouse or significant other. This also includes Medicare, private insurance, or insurance from your employer.
• Military service history information. This includes details about exposure to any toxins or other hazards.

Note: You can also update your military service history information if any of your details have changed since you enrolled in VA health care. You should know that at this time, you can update this information only using the PDF version of our form.

If you provided information about your military service history and exposure to any toxins or other hazards, you can submit supporting documents with your form.

Note: It’s your choice whether you want to upload any supporting documents. But they may help us confirm certain details about your service history and process your application faster.

Here’s the type of information your document can include: 

• The toxins or other hazards you may have been exposed to
• When and where you may have been exposed (including the month and year)
• The type of activity you were engaged in when you were exposed (like basic training)

And these are the types of documents you can submit that may have this information:

• Your DD214, DD215, or other separation documents
• Any other service records
• Military orders or unit histories
• A written statement (like a personal statement or a buddy statement)
• Photos, journal entries, or news articles related to any toxins or other hazards you may have been exposed to

Yes. You can update your household financial information, and we’ll determine if you’ll need to pay a copay for non-service-connected care or prescription medicines. We’ll also determine if you’re eligible for travel pay reimbursement. 

You can also answer more questions about your military service history.  

This will help us determine if you may have had exposure to any toxins or other hazards in either of these ways: 

• While deployed to certain areas linked to exposures like Agent Orange, burn pits, radiation, or contaminated water
• By working with chemicals, pesticides, lead, asbestos, certain paints, nuclear weapons, X-rays, or other toxins during training or active duty service

And we’ll determine if we’ll place you in a higher priority group. This may affect how much (if anything) you’ll have to pay toward the cost of your care.

Learn more about priority groups

No. You can use this form to update your information only after you’re enrolled in VA health care.

Find out how to apply for VA health care

We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medicine we provide to treat your non-service-connected conditions (illnesses or injuries that aren’t related to your military service).

We don’t bill Medicare or Medicaid, but we may bill Medicare supplemental health insurance for covered services.

If you have other health insurance coverage, it doesn’t affect the VA health care benefits you can get. And telling us about your other insurance may help to offset your costs.

Learn more about VA health care and other insurance

You can work with an enrollment specialist to get help updating your health benefits information. Call our Health Eligibility Center at 877-222-8387 and select 1 (TTY: 711). We’re available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.