Prepare for VA’s secure sign-in changes

We’re moving to a simpler, more modern sign-in experience in 2025, with 2 secure sign-in account options (Login.gov and ID.me).

Here’s what will change for Veterans and beneficiaries like you:

• After January 31, 2025, you won’t be able to sign in to VA.gov, VA mobile apps, or other VA online services with a My HealtheVet user ID and password. After September 30, 2025, you won’t be able to sign in with a DS Logon username and password.
• You’ll have 2 sign-in account options that meet modern security standards: a Login.gov or ID.me account. You’ll be able to use your account to sign in to VA.gov, VA mobile apps, and any other VA online service to manage your VA benefits and care. 
• You’ll need to use a unique email address and set up multifactor authentication for your account as part of the requirements of both Login.gov and ID.me.

Don’t worry. Your My HealtheVet health portal isn’t going away. You’ll just need to sign in to it with a Login.gov or ID.me account.

Here’s why we’ll allow only 2 modern, secure sign-in account options (Login.gov or ID.me):

• To reduce the number of sign-in options Veterans need to choose from—just as Veterans
  have asked us to do. Veterans have told us many times over several years that they want fewer account options. And they want to be able to use their chosen sign-in account to access all of their VA benefits and care. 

• To continue to protect all Veterans’ information and benefits. Identity theft and related medical identity theft are serious issues that can cause severe financial hardship and disruption in medical care for Veterans and their families. In 2023, the Federal Trade Commission (FTC) received more than 1 million reports of identity theft. That same year, Veterans and military retirees also reported to the FTC $350 million in losses to fraud. 

• To meet the latest federal standards for modern account security. We’re required by federal policy to help all Veterans begin using a sign-in account that meets modern security standards. We’re also required to simplify the sign-in experience for Veterans. Login.gov and ID.me help us meet both these requirements. 

Yes. Your My HealtheVet health portal isn’t going away.

Here’s what to know:

• You’ll still be able to manage your health care through My HealtheVet. But you’ll need to use either a Login.gov or an ID.me account to sign in to do that. When you create your account, you’ll need to verify your identity and add multifactor authentication (MFA) as an added layer of protection. We’re making this change to continue to protect all Veterans’ information and benefits.
• You may also have questions about our effort to build a new home for My HealtheVet over the next 2 years. My HealtheVet’s new home on VA.gov will give you a single place to manage your health care needs in the same location where you manage your other VA benefits and services. And, it will bring together both VA health portals (My HealtheVet and My VA Health). So if you’re now using both portals to manage your health care at different VA facilities, you won’t have to do that anymore.
• In My HealtheVet’s new home on VA.gov, you’ll continue to have access to all your trusted health tools. And we’re adding new tools and features that Veterans have asked for—like the ability to file a travel claim, reorder a medication, or quickly find a specific lab result without having to download your entire medical record. We’re also making improvements so that My HealtheVet on VA.gov is easier for all Veterans to use—including those who are blind or have low vision and use a screen reader or other assistive device.

We know this is a lot of change. Thank you for your patience as we do this needed work to continue to protect all Veteran’s health data and improve your experience over time. 

No. This change will affect only VA.gov, VA mobile apps, and other VA online services.

You can create a Login.gov or ID.me account:

• Login.gov is our government’s one account provider for VA and other government benefits and services. The U.S. General Services Administration creates and maintains your account. To learn how our government protects your information, read the privacy policy.
  Read the privacy policy on the Login.gov website
• ID.me is a non-government account provider that contracts with government and non-government organizations. ID.me creates and maintains your account. To learn how ID.me protects your information, read their privacy policy.
  Read the privacy policy on the ID.me website
• Both Login.gov and ID.me meet modern security standards. Both accounts protect your data so only you can access and change your stored information. 
• Both Login.gov and ID.me let you use a single, secure account to access your VA benefits and services. You can use either account to manage some other government benefits and services (like Social Security benefits).

Don’t worry. You won’t lose any stored information. And you can always manage your VA benefits and care by phone, by mail, or in person. But you’ll need to create your Login.gov or ID.me account to access your information and manage your benefits and care online again. 

Learn how to create an account now

If you don’t want to get a Login.gov or ID.me account at all, it’s always your choice to instead manage your VA benefits and health care by phone, by mail, or in person.

Yes. Both Login.gov and ID.me require multifactor authentication (MFA) as part of the account set-up process. This extra layer of protection helps us make sure that it’s you trying to use your sign-in account—and not someone pretending to be you. 

Multifactor authentication is a common practice for many websites and apps. You may already use it to access your email, bank account, or social media accounts. 

When you set up your Login.gov or ID.me account, you can choose the multifactor authentication option that works best for you.

Go to Login.gov’s guide to multifactor authentication options

Go to ID.me’s guide to multifactor authentication options

We can help guide you to fix some common issues as you create your account and verify your identity.

Get support for common Login.gov and ID.me issues

Or you can get more help on each account provider’s website.  

Go to the Login.gov help center 

Go to the ID.me support section