Health services

VISN 9 Clinical Contact Center (CCC)

Talk with a nurse if you have questions about your care or for help in deciding whether you need an urgent or routine appointment.

The registered nurses on our Nurse Advice Line provide you and your family with helpful medical advice and free, confidential answers to many of your health care questions. Call anytime. We’re here 24 hours a day, 7 days a week. In addition, our nurses can:

• Help you manage many of your basic health care needs
• Answer questions about your current medications or medical condition
• Discuss your health care concerns and help you decide the best way to handle them
• Offer improved access to VA services

Call 1- anytime. We’re here 24 hours a day, 7 days a week.

In an emergency, call 911 or go to the nearest VA or non-VA emergency department. We provide immediate treatment for serious, life-threatening health emergencies such as severe chest pain, seizures, heavy uncontrollable bleeding or moderate to severe burns.

Geriatrics and Extended Care

We assess your situation and condition to decide which outpatient geriatric services are right for you or a senior Veteran in your care, and then we coordinate your care. Our team of specialists provides geriatric services that include:

Common conditions:  Caring for age associated disorders in older adults (65 years and older) including dementia, delirium and cognitive disorders; falls and mobility disorders;  frailty and urinary incontinence; and complex pain syndromes in Veterans of all ages.

                                           Hours:   8 am – 4 pm

                                           Contact:  

List Programs/Services Offered:  

• Inpatient Services:     Acute Care for Elders (Geriatric Inpatient Consultation), Inpatient Palliative Care Consultation, Inpatient Hospice Care
• Outpatient Services:   On Site:  Geri-ED Consultation (Geriatric consultations in the Emergency Department), Transitional Care, Outpatient Palliative Care Clinic, Pain Management, Program (comprehensive management and interventional services), Speech & Language Pathology
• Services Offered in the Home:  Homemaker/Home Health Aide, Skilled Home Health Nursing, Home Based Primary Care

Learn more about VA long-term care

Our gynecologists focus on the female reproductive system and provide services that include:

• Mammograms for breast cancer, screenings for sexually transmitted disease, and Pap tests for cervical cancer
• Counseling and treatment for contraception, pregnancy, and infertility
• Osteoporosis screening for brittle bones
• Exams for abnormal uterine bleeding, pelvic pain, or various cancers
• Primary care checkups

Our internists are primary-care doctors who treat adults for a wide range of health issues. Our internists can:

• Perform checkups for annual, employee, and sports physical exams
• Order blood work and lab services
• Prescribe and manage your medicine
• Provide preventative care, like tips on diet, exercise, and healthy living
• Treat you when you’re sick or follow up with you after your hospital stay
• Refer you to specialists

Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can:

• Pick up new prescriptions in person
• Refill prescriptions online and by phone or mail.  The automated refill number is .
• Safely dispose of medicines. 
  • The blue medication disposal bin is located inside the East Entrance (not in A-156).
  • Medication disposal envelopes can be obtained from the Community Based Outpatient Clinic (CBOC).

Learn more about our pharmacy

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

• Labs and blood work
• Mental health care
• Women's health care
• Radiology
• Social services
• Telehealth

We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

Our women's health program offers complete health care for women Veterans of all ages. Our primary care providers specialize in women’s health. They work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery, and breast illness. Our services for women Veterans include:

• Ultrasounds, mammograms, Pap and HPV tests
• Mental health care and counseling
• Lifestyle wellness services
• Menopause treatment, including hormonal therapy
• Family planning, contraceptive care, and infertility evaluation

Learn more and connect with a care coordinator

We help Veterans on their recovery journey through outpatient and inpatient services. Our residential facility helps Veterans deal with substance abuse, homelessness, mental health, and unemployment through its 24-hour therapeutic and educational programs like:

• Rehabilitation
• Health maintenance
• Community support

Learn more about our VA treatment programs

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

• Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
• Marriage and relationship problems
• Post-traumatic stress disorder (PTSD)
• Anxiety, addictive behaviors, and personality disorders
• Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

• Psychiatric and psychological counseling
• Services for Veterans who are homeless
• Treatment for addictive disorders
• Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more about PTSD

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

• Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
• Addictive behaviors and substance abuse
• Post-traumatic stress disorder (PTSD) and combat-related stress disorder
• Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
• Aggressive or self-harming behaviors

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

• Suicide prevention care coordinators
• Suicide prevention case managers
• Gun safety locks

Learn more and connect with a care coordinator

If you’ve had a major limb removed, our specialists can create a health care plan to help you to live independently. Our support services include:

• Physical, occupational, and recreational therapy
• Nutrition, wellness, and mental health counseling
• Prosthetic support to help you choose your artificial limb and use it effectively
• Limb loss education and training to help you with daily living, like coping techniques, mobility tips, driving skills, and scar care
• Medical and surgical consultations with other specialties

Learn more about the VA amputation system of care

Audiology services provides a wide range of services from hearing exams to hearing devices such as hearing aids and assistive devices. The hearing devices provided at the VA are top tier technology.

Audiology also offers classes on Tinnitus Management, Oral Rehabilitation, and what Hearing Aids can do for you.

Available at these locations:
Robley Rex VA Medical Center-D223, Second floor
Rotating Clinics at our CBOC Locations (New Albany, Greenwood, Stony Brook, Fort Knox)
 

You do not need a referral for an audiology appointment. Audiology also offers classes on Tinnitus Management, Oral Rehabilitation, and Hearing Aids. For more information or to schedule an appointment call us at .

For COVID testing, please contact your primary care provider to setup an appointment. If you are experiencing COVID like symptoms, please contact your Care team.

Order four free at-⁠home COVID-⁠19 tests at COVIDtests.gov, or by calling 1- (TTY 1-). Order tests now so you have them when you need them. Learn more about COVID-19 testing at VA.

• COVID-19 vaccines for eligible Veterans and staff

We perform noninvasive and minimally invasive tests and procedures that check, support, and improve your heart health. We’ll work with you to develop a personalized treatment plan and treat you with the most effective medications. Our services include:

• Evaluating you for coronary heart disease, heart-valve disease, and heart defects
• Determining how well blood flows through your heart vessels or find the cause of your heart failure
• Treating your heart vessels with nonsurgical or minimally invasive operations that open and support them through balloon angioplasty or stent placement
• Noninvasively monitoring you for changes in heart rhythm, using electrocardiograms (EKGs or ECGs), portable Holt monitors, or ultrasound
• Performing surgical treatments like pacemaker implants or cardiac catheterization (inserting a long, thin tube into an artery or vein)

We diagnose and treat disorders of the colon, rectum, and anus. Our surgeons work closely with doctors in gastroenterology, oncology, urology, and other specialties to make sure you receive comprehensive and personalized care. We can help you with conditions like:

• Colon and rectal cancer
• Colon polyps (growths on the lining of your colon or large intestine)
• Inflammatory bowel diseases like Crohn’s disease and ulcerative colitis
• Diverticulitis (inflammation of pouches that can form in your intestines)
• Anal problems like hemorrhoids, fissures (small tears in the lining of your anus), and fistula (infected tunnels between your skin and your anus)

We provide care for many medical and surgical skin conditions. Our dermatology services include:

• Medically necessary treatments for skin conditions like skin cancer and rashes
• Specialized treatments for acute (short-term) and chronic (long-lasting) skin conditions, like psoriasis, eczema, warts, and fungal illnesses
• Evaluation, biopsy, and treatment of cancerous or pre-cancerous skin conditions, like abnormal moles and lesions.
• Referrals for complex conditions
• Teledermatology (a telehealth resource), which gives patients quick access to expert opinions

We diagnose and treat hormone imbalances and other endocrine system problems that can create or complicate serious medical conditions like diabetes, obesity, and thyroid or parathyroid disorders. Our endocrinologists can:

• Measure the level of various hormones in your body
• Measure your blood glucose level
• Determine the cause and proper treatment of endocrine and metabolic disorders

We diagnose and treat medical conditions in your esophagus, stomach, intestines, colon, and other parts of your digestive system. We can also test and treat other organs, like your liver, pancreas, and gallbladder. Our gastroenterology department provides services like:

• Colonoscopy, esophagogastroduodenoscopy (EGD), and endoscopic retrograde cholangiopancreatography (ERCP), which use an endoscope (a long, flexible tube with a small camera on the end) that lets us examine your digestive system
• Endoscopic ultrasound, which uses high-frequency sound waves to create images that help us diagnose and evaluate digestive and lung diseases
• Manometry study, which tests how well your esophagus is working
• Small bowel capsule endoscopy, which uses a tiny wireless camera that takes pictures as it moves through your digestive system
• 24-hour pH study, which measures how much stomach acid is flowing into your esophagus and helps us assess conditions like severe heartburn and acid reflux

We offer a range of hematology and oncology services. You can arrange appointments and consultation through your primary care provider. Our hematology and oncology services include:

• Chemotherapy
• Blood and platelet transfusions
• Mediport flushes to clean and maintain the small medical appliance inserted under your skin, making it easier to inject drugs and draw blood
• Evaluation and treatment of blood disorders and cancer
• Dedicated outpatient infusion center, working closely with radiation oncology, interventional radiology, general surgery, diagnostics, palliative care, and social services
• Bone marrow biopsies, to see whether your bone tissue is healthy and making a normal number of blood cells

Got questions?  Please visit the Hematology and Oncology Resource Page

We test for, evaluate, and treat many infectious diseases. We offer:

• Testing and screening for hepatitis C, HIV/AIDS, tuberculosis, and other infectious diseases
• Prevention strategies and treatment
• Compassionate care and counseling for people who are living with infectious diseases

Our team of kidney doctors (nephrologists) actively manage all aspects of adult kidney disease, kidney and bladder stones, renal hypertension (high blood pressure caused by kidney disease), and mineral and bone disorders. We provide inpatient and outpatient services, like:

• Dialysis preparation and referral
• Home patient monitoring
• Kidney transplant evaluation
• Kidney disease education

We provide inpatient and outpatient services for chronic diseases and disorders that affect your brain, spine, and the nerves that connect them. Our neurologists read electroencephalogram (EEG) recordings, which measure the electrical impulses brain cells use to communicate with each other. We evaluate and treat many neurological illnesses and disorders such as:

• Neuropathy (nerve damage), myelopathy and other spinal cord injuries, and radiculopathy (pinched nerves)
• Parkinson’s disease, epilepsy, and multiple sclerosis
• Stroke, dementia, and degenerative diseases
• Other neurological conditions

Although many people think of neurosurgery as brain surgery, it’s much more. Our neurosurgeons diagnose and treat a wide range of conditions related to your nervous system, like:

• Brain, spinal cord, and spinal column injuries, illnesses, and disorders
• Brain and spinal tumors
• Neck pain and sciatica (nerve pain in your lower back hip, or leg)
• Herniated disks and degenerative illnesses of the spine

We offer comprehensive evaluation, diagnosis, and treatment for eye-related illnesses, injuries, and other issues. Our ophthalmology services include:

• Medical care for glaucoma, eye infections, and other conditions
• Surgery for cataracts, traumatic eye injuries, and other problems
• Treatment for eye conditions related to illnesses like diabetes or arthritis
• Plastic surgery to repair droopy eyelids, clear blocked tear ducts, and perform eyelid and facial reconstruction (oculoplastics)

We use surgical and nonsurgical means to treat illnesses and disorders of the musculoskeletal system, which includes your bones, muscles, joints, cartilage, tendons, ligaments, and other connective tissue. We treat conditions like:

• Musculoskeletal trauma
• Degenerative illnesses
• Sports injuries

We evaluate, diagnose, and treat a wide range of ear, nose, and throat conditions, like:

• Nasal and sinus problems
• Obstructive sleep apnea
• Throat, lymph node, thyroid, and parathyroid tumors and other conditions
• Voice and swallowing disorders

Our outpatient surgery, also called ambulatory or day surgery, allows you to get the care you need without staying overnight at our hospital. Our surgeons provide many outpatient services like:

• Gastric bypass surgery to help you lose weight
• Cataract surgery to replace your cloudy eye lens with a clear artificial lens
• Lumpectomy to remove cancerous and noncancerous breast tumors
• Colonoscopy to examine your large intestine (colon), the end of your small intestine (ileum), and your rectum
• Tendon, muscle, and small joint repair for conditions like hernia, arthritis, and rotator cuff (shoulder) injury
• Laparoscopic gallbladder surgery (cholecystectomy) to remove your gallbladder and gallstones through small cuts in your abdomen

Our palliative and hospice care services support you and your family as you cope with a life-threatening or terminal illness. Palliative care works to provide comfort, teaming symptoms, and improve the quality of life for patients being treated for serious illnesses. Hospice care focuses on helping patients with terminal illnesses to manage the final stages of their lives. Our palliative and hospice care services include:

• Pain and symptom management
• Emotional, spiritual, and psychosocial support for you and your family
• Help with practical issues that include an advance directive (living will), health care power of attorney, funeral arrangements, and applying for VA death and burial benefits
• Education to help you and your family make informed health care decisions and know what to expect as your health declines
• Bereavement care to help surviving family members during the grieving process

Visit our Hospice Support page here: https://www.va.gov/louisville-health-care/programs/support-for-hospice-enrolled-veterans/

Plastic and reconstructive surgery can restore function and appearance after damage from disease, burns, traumatic injuries, congenital and developmental conditions and other causes.

Our plastic and reconstructive surgeons perform surgery to improve body function, or correct facial and body abnormalities caused by birth defects, injury, disease, or aging. We also perform cosmetic surgery to create a more normal appearance and improve self-esteem. Our services include:

• Surgical repair of congenital deformities such as cleft lips and palates
• Skin cancer surgery to remove malignant moles, lesions, and tumors from your skin
• Breast reduction and reconstruction surgery
• Skin grafts to treat burns, injuries, or illnesses, which involves removing skin from one part of your body and grafting it to another
• Nasal reconstruction surgery to change the shape of your nose

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

After years of walking, running, marching, jumping, rappelling, and parachuting, many Veterans experience trouble with their feet and ankles. We can help treat those problems so you can continue to enjoy an active lifestyle. Our podiatry services include:

• Arthritis care for inflamed, swollen, or damaged joints
• Foot and ankle fracture treatment, repair of cartilage, torn tendons and ligaments
• Injections to reduce pain and swelling
• Joint arthroplasty (surgical repair or reconstruction) and replacement
• Minimally invasive surgery and post-surgical rehabilitation
• Foot health maintenance procedures (bunion removal, resurfacing, and nail trimming)

Our specialized rehabilitation program network serves severely injured Veterans and service members who have multiple combat- or civilian-related traumatic injuries. We offer:

• Physical, visual, and cognitive rehabilitation
• State-of-the-art prosthetics
• Psychological and psychosocial services
• Ongoing case management services

We provide and help you use medical aids, hearing aids, state-of-the-art adaptive home equipment and other equipment to help you preserve and increase your mobility and independence.

VA is the world’s largest and most comprehensive provider of sensory aides and prosthetic devices. Veterans enrolled in the VA health care system and referred by a physical medicine and rehabilitation physician can receive a full range of services and equipment

To learn more, click here.

Our pulmonary medicine team treats diseases and conditions that affect the lungs and breathing, including asthma, tuberculosis, chronic obstructive pulmonary disease, acute respiratory distress syndrome and sleep apnea.

If you find it difficult to breathe or sleep, our pulmonary (lung) specialists can help. We offer education, exercises, and treatments like:

• Oxygen therapy to help you stay active and breathe better
• Pulmonary rehabilitation to build your strength and increase lung capacity
• Healthy diets to help you manage your weight and improve energy
• Strategies to help you increase your feelings of control, optimism, and self-esteem
• Tests to measure your lung function, lung volume, and blood gas

Related content: Lung Nodule Evaluation Team (LNET) | VA Louisville Health Care | Veterans Affairs

We provide long-term care to help you and your family when you’re dealing with a disability, chronic (long-lasting) illness, terminal illness, or serious health issues related to aging. Our long-term health care services include:

• 24/7 nursing and medical care
• Physical therapy
• Help with daily tasks like bathing, dressing, making meals, and taking medicine
• Pain management and palliative care to relieve suffering and improve quality of life for people with serious illnesses
• Hospice care to provide comfort and compassionate care for people in the last phases of an incurable illness
• To learn more about the different types of extended care that VA provides, see our guide to long-term services and support.

Learn more about VA long-term care

Our doctors treat inflammation, stiffness, or pain in your muscles, joints, and tendons. Common rheumatic illnesses include:

• Juvenile idiopathic and infectious arthritis
• Osteoarthritis and rheumatoid arthritis
• Lupus, gout, and scleroderma

The sleep medicine service diagnoses and treats your sleep problems, including trouble sleeping, breathing difficulties while sleeping, snoring, teeth grinding and jaw clenching.

At various points in our lives, all of us suffer from a lack of sleep. But, if you are spending enough time in bed and still wake up tired or feel very sleepy during the day, you may have a sleep disorder. We can help. Our sleep specialists can:

• Diagnose and treat sleep apnea and other sleep disorders
• Monitor your blood oxygen levels and heart rate
• Study your brain waves during sleep
• Evaluate possible causes for your excessive sleepiness
• Conduct sleep tests performed at home or in the lab
• Work with your doctors if you need surgery or dental appliances to help you get a good night’s sleep

If you have a spinal cord injury or disorder, our specialists provide coordinated care throughout your life. We work to help you achieve your goals for independence, productivity and quality of life.

VA has the nation’s largest system of care for spinal cord injuries and disorders. We provide a convenient, connected network of experts to care for you during each phase of your life. Our experienced primary care providers are trained to check for problems unique to spinal cord injuries.

• Pressure ulcers
• Pneumonia
• Blood clots
• Bladder and sexual issues
• Constipation and other gastrointestinal problems
• Sexual issues

Learn more about the VA spinal cord injuries and disorders care system

If you are having surgery, we make sure that your procedure and follow-up care are safe and high-quality.

We provide a wide range of surgical services, like:

• General surgery
• Anesthesia
• Cardiac surgery (heart and major blood vessels)
• Neurosurgery (brain, spinal column, and nerves)
• Orthopedic surgery (bones, muscles, ligaments, joints, and tendons)
• Organ and tissue transplants

We perform chest surgery (also known as thoracic surgery) to treats conditions involving your chest, airway and esophagus.

Our thoracic surgeons provide state-of-the-art surgical techniques and cancer therapies that focus on your lungs and other organs of the chest. Many of our thoracic treatments also address problems with your esophagus (the tube that connects your mouth and stomach), your trachea (airway), and your chest wall (rib cage and breastbone). We treat a variety of conditions that include:

• Lung cancer and cancer of the esophagus
• Benign chest and lung tumors
• Pleural illnesses, like pneumothorax (collapsed lung) and infections of the pleura (the thin membrane that lines the chest wall and covers the lungs)
• Achalasia, which occurs when nerve damage prevents your esophagus from pushing food into your stomach)
• Gastroesophageal reflux disease, or acid reflux, which occurs when stomach acid frequently flows back into your esophagus and irritates the lining
• Diseases of the thymus, a small organ beneath your breastbone that produces cells that support your immune system and fight cancer

We evaluate, diagnose, and treat a wide range of urology diseases and conditions that include kidney stones, erectile dysfunction, urinary incontinence, prostate cancer, and more. We provide you with medical care, surgery, and minimally invasive procedures for health issues that affect:

• Kidneys
• Bladder
• Ureter and urethra
• Male reproductive organs

Our expert team diagnoses and treats diseases and conditions that affect arteries, veins and blood circulation.

Our vascular surgeons treat illnesses of your arteries and veins. Our surgeons can treat these problems with surgery medication and exercise. Vascular illness causes include:

• Arteriosclerosis and/or atherosclerosis (caused by the buildup of plaque in your arteries that restricts blood flow to your organs and tissues)
• Aortic aneurysm 
• Varicose veins

Vascular Surgery Treats These Common Conditions

• Carotid Artery Stenosis
• Peripheral Vascular Arterial Occlusive Disease (PAD)
• Abdominal Aortic Aneurysms (AAA)
• Dialysis access creation and maintenance
• Varicose Veins

If you’re a caregiver for a Veteran, you can get support by contacting one of our caregiver support coordinators. If the Veteran you care for was injured post-9/11, you may be eligible for even more services, including a stipend to help with expenses, training, and medical coverage if you aren’t already covered. For all caregivers, we can:

• Help you get caregiver assistance available through VA
• Provide progressive needs planning to help you manage degenerative conditions
• Match you with services and benefits
• Connect you with local resources and programs
• Listen to you when you struggle

Learn more and connect with a support coordinator

We help Veterans who are homeless or at risk of becoming homeless due to financial hardship, unemployment, addiction, depression, or transition from jail. Contact one of our care coordinators to get help with:

• Immediate food and shelter needs, including both transitional and permanent housing
• Job training, life skills development, and education
• Justice system navigation and community reentry from jail
• Financial support to prevent homelessness
• Addiction and depression treatment
• Health and dental care

Learn more and connect with a care coordinator

Intimate partner violence (IPV) is when a current or former intimate partner (like a boyfriend, girlfriend, or spouse) stalks, harms, or threatens to harm their partner. Intimate partner violence can be emotional, physical, or sexual. It can also lead to short-term and long-term health problems, and a wide range of mental health issues. If you or someone you know is in a potentially abusive or violent relationship, we can help. We offer:

• Intimate partner violence care coordinators
• Links to community-based support groups, and advocacy and legal services
• Referrals to and coordination with other VA treatment providers
• Connection to domestic violence shelters
• Services for Veterans who are homeless
• Interventions for Veterans who use violence in their intimate relationships

Contact us at for more information.

Learn more about intimate partner violence

We promote the health, welfare, and dignity of Veterans who identify as lesbian, gay, bisexual, transgender, queer/questioning (LGBTQ+) or a related identity. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

• Hormone therapy
• Substance use and alcohol treatment
• Testing and treatment for HIV and sexually transmitted infections (STI)
• Mental health care
• Psychosocial assessments for gender-confirming surgeries and hormone therapy

Learn more and connect with a care coordinator

If you’re a minority Veteran, we can help you get the services and benefits you need. Our Minority Veterans Program serves all Veterans who are Black American, Asian American, Hispanic American, and Native American (including American Indians, Alaska Natives, Native Hawaiians, and Pacific Island Americans). We work to:

• Help the medical center address minority Veterans’ needs
• Meet minority Veterans’ needs in the local community
• Identify barriers and create a more accessible environment for minority Veterans
• Inform minority Veterans of VA benefits, services, and programs

Learn more and connect with a care coordinator

Chief Experience Officer: Michal James - Michal.James@va.gov;

Our patient advocates work hard to make sure you receive the best possible care at our health care facilities. They can:

• Help you get answers or address concerns with your care team
• Advocate for patient and family rights
• Serve as advocates for minority Veterans, women Veterans, and Veterans with disabilities
• Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more and connect with a patient advocate

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

We can help you readjust to civilian life if you’re returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our care coordinators about how to best use your health care benefits.

• Polytrauma care (if you have multiple traumatic injuries)
• Counseling and rehabilitation
• Mental and behavioral health services
• Family benefits counseling and assistance
• Referral assistance

Learn more and connect with a coordinator

Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA community resources to meet your needs like:

• Home health services
• Legal services
• Transportation
• Community living
• Advance Care Planning
• Case Management
• Community Resources

My HealtheVet is a web-based tool you can use to manage your care and improve your health from your computer or mobile device. You can access your personal health records and use tools to manage your care through our My HealtheVet online system. You can also use My HealtheVet to refill your prescriptions, track appointments, and read informative health articles. If you need help using My HealtheVet, you can contact our coordinator by phone or in person. With My HealtheVet, you can:

• Ask questions and exchange secure online messages with your VA health care team
• Check your lab and test results
• Refill your prescriptions, track delivery, and view a list of your medications
• Keep track of your VA medical appointments and get email reminders
• View, download, or print a copy of your VA medical records
• Enter or update your personal information

Learn more and register for My HealtheVet

Telehealth uses technology and data to improve the way VA provides patient-centered care to Veterans. The VA's innovative telehealth technologies provide mobility and enhanced access to care. Telehealth connects you with your VA care teams and specialists, no matter the distance.

VA Telehealth Services can reduce travel and bring care closer to you through:

• Real-time, interactive video visits
• In-home and mobile health remote monitoring
• Devices that gather and store health data 

Learn more about telehealth

We help Veterans with physical and mental health challenges find and keep jobs. We help you find jobs through our long-term partnerships with business, industry, and government agencies. We offer 3 services:

• Our transitional work program matches Veteran’s skills with a specific job and provides supervision to help them gain work experience
• Our supported employment program provides long-term support for Veterans with serious mental illnesses or physical disabilities to help them compete for jobs in their communities
• Our vocational assistance program trains Veterans living at our residential facility to improve their job-search and career development skills

Learn more about VA vocational rehabilitation