Medical Home Port

• Health guidance for patients with appropriate anticipatory guidance, prevention (i.e. immunization) and screening measures.
• Assessment, diagnosis and management of acute and chronic conditions.
• Healthy lifestyle promotion for our patients and their families by educating on nutrition and exercise.
• After-hours care to families through 24/7 availability of providers by phone and Saturday clinic hours to ensure maximum accessibility.
• Lactation consultation services for nursing mothers to help with breastfeeding techniques and support.

• Health guidance for patients with appropriate anticipatory guidance, prevention (i.e. immunization), and screening measures
• Assessment, diagnosis and management of acute and chronic conditions
• Healthy lifestyle promotion for our patients and their families by educating on nutrition and exercise
• After-hours care through 24/7 availability of providers by phone to ensure maximum accessibility

• Health supervision of infants, children and adolescents with appropriate anticipatory guidance, preventive (e.g., immunizations) and screening measures.
• Assessment, diagnosis and management of acute and chronic pediatric conditions.
• Healthy lifestyle promotion for our patients and their parents by educating on nutrition, dental health, as well as personal and child safety.
• Encouragement of reading through the federally-funded “Reach Out and Read” program, which provides an age-appropriate book to patients at every well child check-up.
• Supporting the children of deployed parents by providing resources and services to caregivers during this uniquely stressful period.
• After-hours care to families through 24/7 availability of providers by phone and Saturday clinic hours to ensure maximum accessibility.
• Lactation consultation services for nursing mothers to help with breastfeeding techniques and support.

There are no walk-in sick call hours.  With our improved access to care, please call the appointment line at 800-444-5445.

Our patient parking garage is located in the northwest corner of our West Campus. For your convenience, the second deck has parking spots specifically designated for families with small children.

First, register your baby in our computer system by calling 224-610-4226 or 224-610-1238. This is available Monday through Friday from 8 a.m. to 4 p.m., excluding federal holidays. After normal workings hours (and on weekends) please call 224-610-1463.

Then, set up your baby’s first appointment in the Pediatric Clinic by calling 800-491-4501. This is available Monday through Friday from 7 a.m. to 4 p.m., excluding federal holidays.

Obtain a proof-of-birth letter. This will be given to you before you leave the hospital (upon request) and can be used in place of the birth certificate to register the baby in the Defense Eligibility Enrollment Reporting System (DEERS).

Request the official birth certificate. A request to the Bureau of Vital Statistics for the original birth certificate can take 3 to 5 weeks to process. The Birth Registrar will give you the forms before you leave the hospital.

Register your baby in DEERS. This can be done by the sponsor, or the other parent with a Power of Attorney, at Personnel Support Detachment (PSD) located at Great Lakes Naval Station (315A Bronson Ave, Building 2C; open Monday through Friday from 7:30 a.m. to 4 p.m., excluding federal holidays). The birth certificate or proof-of-birth letter is required. The sponsor is also responsible to ensure the baby is added to the service member’s personnel Record (Pg. 2).

Choose a pediatric provider. Depending upon where you live and the availability of providers, your new baby’s doctor may be with either a military treatment facility or with a civilian practice. TRICARE can help you find a provider and will assist you with the enrollment process. TRICARE EAST’s number is 1-800-941-4501.

Enroll your baby in TRICARE Prime. All newborns are covered under Prime for the first 60 days, provided that one additional family member is already in Prime. If the baby is not registered in DEERS and enrolled in Prime during the first 60 days, then on the 61st day TRICARE claims will start processing as TRICARE Select (formally called Standard). Using TRICARE Select will result in out-of-pocket expenses for deductibles and co-payments

MHP’s goal is to work with you to keep you as healthy as possible by providing safe, high quality health care, focusing on you as a whole person, improving satisfaction with your care, and providing preventive care and early intervention to help you manage any health problems.

This means that you, not the illness or injury, are the focus of your provider and MHP team. Your care will address any recent illnesses or injuries as well as any underlying medical concerns. Your MHP team will make sure that you have the information and resources to help you manage your overall health and well-being.

“Continuity of care” is an important MHP goal and it means that you see a provider that you know and who’s familiar with your medical history. To do this, you will be assigned to a MHP team, which consists of several providers and health care professionals who will become familiar with you and your health care needs. When you and your provider know each other, you can become partners, working together to improve your overall health and wellness.

We want to make sure that when you need an appointment, you can get one. MHP also offers modern communication tools that you can use to contact your provider or health care team by phone, online, or secure email to address any non-urgent questions or needs. Whether you have a health-related question, need to schedule an appointment, or request a medication refill, your health care team is within reach.

The care provided by the MHP is team-based and patient-centered. Even though you have an assigned provider, you also have access to other health care providers to take care of you. MHP teams include other providers, nurses, behavioral health specialists, and support staff. Some clinics may also have pharmacists, case managers, and nutritionists on the team. They all play an important role in keeping you healthy by supporting most of your health and wellness needs in one location – your Medical Home Port.

Your PCM, also known as your provider, is responsible for your overall health care needs. They will address your medical issues in a compassionate manner using evidence-based clinical guidelines and engaging you as a partner in your care. They can prescribe the medications and treatments needed to keep you healthy or manage an illness, and they’ll refer you to specialists when needed.

Your team nurse helps make sure that you get the care you need by working with your provider to coordinate health care services. Team nurses can also answer many of your health-related questions including those about medications, medical tests and procedures, and more. When you contact your team nurse with concerns or questions, you just might save yourself some time by avoiding an unnecessary appointment.

When part of the MHP team, the IBHC helps improve overall health and wellness by addressing any psychological/behavioral health needs. An IBHC can help with behavior change that leads to improved health. They provide services within the MHP, so there’s no need to go to another location for additional care.

When part of the MHP team, a clinical pharmacist can provide information about your medications, explain how a current medication may react with a new one, renew prescriptions, and even adjust the dose of your medications to meet your individual needs.

Some MHP teams include a nutritionist or dietitian who can advise you on how to manage your nutrition so that what you’re eating promotes health, prevents illness, and improves quality of life.

When you have a case manager on your MHP team, they can connect you to the medical services and community resources that you may need to manage an illness or chronic medical condition. The more complicated the medical condition, the more comprehensive the services provided by a case manager. Their goal is to serve as a link between the MHP and other health services outside of your provider’s office to make the process of getting the care you need as easy as possible.