Electronic Health Record Modernization (EHRM)

You can access the portal using any of the following ways:

• My VA Health: https://patientportal.myhealth.va.gov/
• VA.gov (users will be redirected to My VA Health): https://www.va.gov/sign-in/
• New!! My HealtheVet users can sign in to their accounts through VA’s sign-in page. Learn more about the new VA sign-in option.

You can sign in to My VA Health with any of these four accounts:

1. Premium DS Logon account
2. Premium My HealtheVet account
3. Verified ID.me account*
4. Verified login.gov account*

* Additional information on this solution is available at Verifying Your Identity On VA.gov | Veterans Affairs.

To access My VA Health, you may continue to sign in via myhealth.va.gov or VA.gov. However, you must have a Premium My HealtheVet account, Premium DS Logon account, Login.gov or an ID.me account. These are available at no cost to you.

If you do not manage your VA health care online, you have no action to take and can continue to call your provider or visit your doctor in person to receive the services you need.

For the best My VA Health patient portal experience, VA recommends using one of the following browsers:

• Chrome
• Microsoft Edge
• Safari

Currently, Internet Explorer is not compatible with VA.gov. If you are having trouble accessing My VA Health, first check to make sure your device is not using Internet Explorer as its default browser.

If you have not had an appointment at Lovell FHCC since March 9, you will not be able to directly message your primary care provider through My VA Health’s Secure Messaging feature. 

Secure messaging is relationship-based in the system, meaning you’ll be able to directly message your primary care provider after your next appointment with them. Until your appointment, you can message your primary care team in My VA Health. Please refer to this guide to identify which primary care team you belong to.

Follow these instructions to send a secure message to your doctor or provider:

1. Log in to My VA Health. For the best experience, use Chrome, Microsoft Edge or Safari as your internet browser.
2. Click on the “Message” tab at the top of the page.
3. Click on “View and Send Messages.”
4. Select “New Message.”
5. Search for your doctor or provider by typing their name in the “To” field. This will begin to pull relevant results. Each result will include a provider’s VA facility, first and last name, specialty, and their affiliated health care team.
6. Write your message and click on “Send.”

What if you cannot remember your doctor or provider’s name?

You can find your doctor or provider’s name in the patient information section of My VA Health. To do so:

1. Click on the drop-down menu in the upper-right corner of the page, at the right of your name.
2. Click on “Patient Information.”
3. Look for your provider’s name in the “Medical Contacts” section at the bottom of the “Patient Information” list.

My VA Health will send appointment reminders to the email address entered in your notification preferences, so please make sure that information is current. You can also still call Lovell FHCC if needed to schedule appointments at 847-688-1900 or 800-393-0865 (toll free).

As part of this transition, we request that if you use third-party insurance, bring your insurance card and a list of medications you are currently taking to your first appointment with your VA provider on or after March 9, 2024. Doing so will help us ensure we have the correct information on file for you.

To quickly refill a prescription, you can click on the “Pharmacy” tab in My VA Health. Here is how to get started:

1. Log in to My VA Health. For the best experience, use Chrome, Microsoft Edge or Safari as your internet browser.
2. Click on the “Pharmacy” tab at the top of the page.
3. Click on the “Details” box of the medication you want to refill.
4. Click on the “Refill” button to open the “Refill Medication” screen.
5. If the details are correct, select “Refill.”
6. When the refill is submitted, a “Refill Successful” message will display. The medication information will also show the date the refill was requested.

If you do not see your desired medication in the list, it may have expired. However, you can message your doctor or provider through My VA Health and request a renewal of your prescription.

Important note: You must continue to use the My HealtheVet patient portal to request online prescription refills or renewals for your medications that are still active at other VA medical facilities not using the new EHR. The prescriptions from other VA medical facilities not using the Federal EHR cannot be transferred to Lovell FHCC.

If you do not have a refill listed, follow these instructions to request a renewal from your provider:

1. When you select “Refill” on a medication with no refills remaining, the “Prescription Renewal” message window will open. Here, you can send a prescription renewal request to your provider and/or care team.
2. Use the drop-down menu under “Who do you want to send this request to” to choose who you want to send the request to.
3. If you would like, you may also type in the reason for the renewal, quantity requested and any additional comments.
4. After choosing how you should be contacted, click on “Send.”

Yes, you have other options to request a prescription refill.

To refill by phone, please call 224-610-3897. Refills and renewals of your prescriptions will be mailed to your home.

Refills should be requested at least three to four weeks prior to running out of medication.

If there are no active (unexpired) Lovell FHCC prescription refills remaining, patients must contact their provider to request a new prescription. To request a new prescription, patients may also call the Telephone Advice Clinic at 224-610-2920.

Depending on when your medications shipped, they may appear in My VA Health or the existing portal, My HealtheVet. Tracking information can be found in the “Pharmacy” tab in My VA Health next to the name of your medication. Selecting the tracking number will open the shipper (USPS, UPS, FedEx, etc.) website for further tracking of your medication shipment.

For a short period after the new online patient portal, My VA Health, is implemented at Lovell FHCC, you may need to check both the My VA Health and My HealtheVet patient portals to see your tracking information.

Please check My VA Health to track the delivery of your medications if you are experiencing one of the following:

• You have not received a prescription notification in My HealtheVet
• You do not see tracking information in My HealtheVet
• Your VA prescription has a status of “Transferred” in My HealtheVet

For appointments at other VA health facilities, view your appointments using the VA appointments tool or on My HealtheVet.

For your prescriptions at other VA health facilities, you must continue to use the My HealtheVet patient portal to request online prescription refills or renewals for your medications ordered by VA providers from other VA medical facilities not using the federal electronic health record (FEHR) system. Prescriptions from VA medical facilities not using the FEHR system will not be transferred to Lovell FHCC. You can still request refills during an appointment, through mailing in a refill slip or by using the automated phone system.

For tracking the delivery of your prescriptions from other VA health facilities, depending on when your medications shipped, they may appear in either My VA Health or My HealtheVet. If you have already received a notification, you can track the delivery of your VA prescriptions through My HealtheVet. Continue to use My HealtheVet to track your VA prescriptions from other VA facilities.

You can receive assistance with the My VA Health patient portal by contacting support 24 hours a day, 365 days a year, at 888-444-6982 or 888-444-MYVA.

MHS GENESIS Patient Portal (DOD)

Access the DOD patient portal (MHS GENESIS Patient Portal) by using DS Logon, Personal Identity Verification (PIV) Card or Common Access Card (CAC) at https://my.mhsgenesis.health.mil.

My VA Health (VA)

Access VA patient portal (My VA Health) by using Login.gov, My HealtheVet Premium, DS Logon Premium or ID.me at https://www.va.gov or https://patientportal.myhealth.va.gov.

To manage appointments, use the patient portal of the department (DOD or VA) affiliated with the clinic. Use the MHS Genesis Patient Portal for appointments in family practice, internal medicine and pediatrics clinics on the North Chicago campus and Fisher clinic on Naval Station Great Lakes. Use My VA Health for the remaining specialty clinics and Veterans' primary care on the North Chicago campus and the community-based outpatient clinics in McHenry and Evanston, Ill., and Kenosha, Wis. If unsure, check with the clinic.  

MHS GENESIS Patient Portal (DOD)

 Direct book available appointments. You can:

• Request, reschedule or cancel an appointment
• View details of upcoming appointments
• Download calendar
• Print appointment details

My VA Health (VA)

You can:

• Cancel and view details of upcoming appointments
• Download calendar
• Print appointment details

To view reports, use the patient portal of the department (DOD or VA) affiliated with the clinic. Use the MHS Genesis Patient Portal for appointments in family practice, internal medicine and pediatrics clinics on the North Chicago campus and Fisher clinic on Naval Station Great Lakes. Use My VA Health for the remaining specialty clinics and Veterans' primary care on the North Chicago campus and the community-based outpatient clinics in McHenry and Evanston, Ill., and Kenosha, Wis. If unsure, check with the clinic.

MHS GENESIS Patient Portal (DOD)

View and download pathology and radiology reports.

My VA Health (VA)

View and download pathology, radiology, microbiology and cardiology reports.

MHS GENESIS Patient Portal (DOD)

View active medications and request prescription renewals. Submitting medication refills to the pharmacy queue is not currently enabled.

My VA Health (VA)

Review active and historical medications. Request prescription renewals from care teams and submit medication refills to pharmacy queue.

MHS GENESIS Patient Portal (DOD)

View and send messages with attachments to your care team.

My VA Health (VA)

View and send messages with attachments to providers with established relationships.

MHS GENESIS Patient Portal (DOD)

Reach out to Margaret Severance at margaret.severance@va.gov.

My VA Health (VA)

Reach out to Sha’keena (Kayla) Stern at sha’keena.stern@va.gov.

MHS GENESIS Patient Portal (DOD)

Global Service Center (GSC) Help Desk at 800-600-9332.

My VA Health (VA)

My VA Health Portal Help Desk 1-888-444-MYVA.

To update your legal name in DOD’s Defense Enrollment Eligibility Reporting System (DEERS), you need to send a written request to the Defense Manpower Data Center (DMDC) and include the following information:

1. Cover sheet/letter that includes:
   1. Your full Social Security number or VA ID Card number (a 10-digit number that begins with a 1)
   2. Brief statement of the name change and why the change is needed
   3. Signature and return phone number
2. Copies of two of the following identity documents:
   1. Social Security card
   2. Unexpired passport
   3. Marriage certificate
   4. Certificate of divorce

Ways to submit

Mail: 

Defense Manpower Data Center Support Office
400 Gigling Road
Seaside, CA 93955-6771

Fax: 800-336-4416

Password-protected email: dodhra.dmdc.benesupport@mail.mil You will need to send two emails:

1. First email (password protected):
   1. Include in the subject line:
      1. Last name
      2. Date
      3. Legal name change request
   2. Attach the cover letter and identity documents requested above as Microsoft Word or Adobe Acrobat files 
   3. Password protect the email and send
2. Second email (password):
   1. Include in the subject line:
      1. Last name
      2. Date
      3. Legal name change request
   2. Include the password for the protected file and send

If you have questions, you can also call the DMDC at 800-538-9552 (TTY: 866-363-2883), Monday through Friday, 8 a.m. to 8 p.m. ET (closed on federal holidays). Additional information can be found at https://www.va.gov/resources/how-do-i-change-my-name-in-my-deers-record.

To update your legal name with VA for health care, you will need to mail or deliver documents to the eligibility office at your local VA medical center. Please note you will also need to provide confirmation on any name changes with each VA program office from which you receive direct benefit payments, including:

• Disability
• Education and training
• Home loans or housing assistance
• Life insurance
• Pension

You can find detailed information on changing your name at https://www.va.gov/resources/how-to-change-your-legal-name-on-file-with-va.