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Contact us

Find contact information at Madison VA for frequently requested services like patient advocates, medical records, and billing and insurance.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Madison health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Mailing address

Find phone numbers for many of the administrative and program offices at VA Madison health care.

Mailing address

William S. Middleton Memorial Veterans Hospital
2500 Overlook Terrace
Madison, WI 53705

Interactive map of Madison VA Hospital campus 

Main phone numbers

Local: 608-256-1901
Toll-free: 888-478-8321

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Madison Healthcare System.

Phone: 608-256-1901, ext. 13484

After hours or on weekends, call the operator at 608-256-1901 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records 

Fax:
Mailing address:

William S. Middleton Memorial Veterans Hospital
Release of Information
2500 Overlook Terrace
Madison, WI 53705

For questions about your request 

Phone: 608-256-1901, ext. 14430

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAMADWebMaster@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mailing address:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mailing address:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for Law Enforcement and First Responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community.

National 24-hour VA hotlines 

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text. 

 • Call: 988, then press 1, (24/7)

 • Chat online at https://www.veteranscrisisline.net/get-help-now/chat/  

 • Text to 838255 

Homeless Hotline: 877-424-3838 

VA Madison health care

We provide Veterans with health care services across 19 counties in Wisconsin & Illinois. 

William S. Middleton Memorial Veterans Hospital and Clinics
2500 Overlook Terrace 
Madison, WI 53705 

Main phone:  

Emergency Department (24/7):  

Police Service (24/7):  

Additional Program Resources (available Monday - Friday  8:00 a.m. - 4:30 p.m.)

  • Homeless Program:  
  • Mental Health Clinic:  
  • Addictive Disorders Treatment Program:  
  • Suicide Prevention Coordinators:  
  • Social Work Service:  
  • Veterans Justice Program Coordinators:  

Madison VA Clinics 

  • Baraboo Clinic:  
  • Beaver Dam Clinic:  
  • Freeport Clinic:  
  • Janesville Clinic:  
  • Madison West Clinic:  
  • Rockford Clinic:  

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