Beneficiary Travel Self Service System (BTSSS)
Veterans can get reimbursed for travel expenses faster with the Beneficiary Travel Self-Service System.
The Beneficiary Travel Self-Service System is the new, faster way for eligible Veterans to receive reimbursement for their travel expenses.
BTSSS is an online, self-reporting system that eliminates delays created by paper forms and the kiosks. An updated profile is required to file a claim online and to process previously submitted kiosk and paper claims. Filing travel claims electronically with BTSSS and using direct deposit result in the fastest payment possible.
Benefits of using BTSSS
- Access 24 hours a day, every day
- Fast payments
- Direct deposit
- Track claims at any time
To get started, visit access.va.gov and select the Veteran Travel Claim Entry icon. You will then be able to choose to log on using a DS-Logon Level 2 account, with a VA PIV card, with ID.me, or your My HealtheVet credentials.
For more tips and instructions on how to use BTSSS, watch our six-video playlist.
Do I have to use BTSSS to file a claim?
No. But it is strongly encouraged. Eligible Veterans and caregivers can also file VA Form 10-3542 to request travel reimbursement.
If paper claims are an option, why should I switch to BTSSS?
BTSSS is strongly encouraged because:
- Combining electronic filing with direct deposit is the fastest way to be reimbursed.
- BTSSS provides an easy way to check the status of a travel claim.
- BTSSS is a self-adjudicating system, meaning once your account is set up properly and all your information is verified, self-submitting a claim in BTSSS means within 3-5 days you should be paid, regardless of any paper backlog the Beneficiary Travel Office may be experiencing.
- When a Veteran files a paper claim, the Beneficiary Travel Team must manually load and process that claim in BTSSS for the Veteran. This takes significantly longer to process this way, leading to substantial backlogs, increasing the wait time to be paid for all Veterans filing this way.
- Logging into BTSSS is easy with any of these three methods -- credentials for ID.me, My HealtheVet, or a Level 2 DS-Logon account.
For more information and related links:
Travel Pay:
- Webpage — VA Travel Pay Reimbursement | Veterans Affairs
- Video — Beneficiary Travel Self-Service System (BTSSS) Introduction
Log-in Options:
- Webpage — DoD DS Logon Premium Account FAQs - My HealtheVet (va.gov)
- Webpage — ID.me Privacy and security on VA.gov | Veterans Affairs
- Webpage — Upgrading Your My HealtheVet Account - My HealtheVet (va.gov)
BTSSS:
- Video — Beneficiary Travel Self-Service System (BTSSS) Introduction
- Video — How to Access BTSSS and Create Your Login
- Video — How to set up Direct Deposit and access BTSSS
- Video — How to submit a travel reimbursement claim for a VA facility appointment
- Video — How to submit a travel reimbursement claim for a non-VA facility
- Video — How to check the status of your travel reimbursement claim
Call the VA Oklahoma Beneficiary Travel Department at 405-456-5520, for more information.
For additional help, you can call the Beneficiary Travel toll-free call center at 1-855-574-7292. Hours: 7 a.m. to 7 p.m. Monday through Friday.