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Office of Procurement, Acquisition and Logistics (OPAL)

 

Medical Equipment Repair Program

Flexible EndoscopeThe SDC VA Service and Distribution Center (SDC) Medical Equipment Repair Program offers VA medical centers and other Government agencies high-quality, timely service at excellent prices.  Since it began in 1991, this rapidly growing program has focused on meeting customer needs and achieving customer satisfaction.  Our commitment to customers is demonstrated every day by providing cost-saving strategies that guarantee superior results.  These strategies allow us to proudly provide typical savings over competitors’ prices.

Program Highlights
  • Wide range of minor and major repairs for ANY brand or model of flexible scope, rigid scope, surgical and dental handpieces, Ultrasound Probes/transducers, Light Cables, harmonic Scalpels, and phaco handpieces.
  • Rapid Turnaround
  • 90-day warranty for all repairs
  • Easy payment by VA Form 1358, credit card, purchase order or Military Interdepartmental Purchase Requests (MIPR).

Guidance on funding services can be found at SDC Memorandum 796-18-01, Utilization and Reimbursement of Medical Equipment Repair Services dated June 25, 2018.

For general information on medical equipment repair and to learn more about our Repair Program view Frequently Asked Questions.

Interested in using our repair services?

First time VA Customers:  Please contact SRI@med.va.gov with any questions and to set up an account.

Requirements for each repair request:

  • Ship the item to be repaired and include Model, Serial Number, a brief description of the problem and Point of Contact information including Name, Telephone Number and email address.  Access a Medical Equipment Repair Request form.
  • Once we have received and evaluated the item, you will receive a written estimate via email.
  • If you want the item repaired, we accept three forms of payment including VA Form 1358, credit card, purchase order or MIPR.
  • If you decide you do not want the items repaired, we will return the item completely free of charge.

First time Non-VA Customers:  Please contact SRI@med.va.gov with any questions and to set up an account.

Requirements for each repair request:

  • Ship the item to be repaired and include Model, Serial Number, a brief description of the problem and Point of Contact information including Name, Telephone Number and email address.  Access a Medical Equipment Repair Request form.
  • Once we have received and evaluated the item, you will receive a written estimate via email.
  • If you want the item repaired, we accept two forms of payment including Government Purchase Cards or Military Interdepartmental Purchase Requests (MIPR), by completing DD Form 448.
  • If you decide you do not want the items repaired, we will return the item completely free of charge.

Shipping Address:
Department of Veterans Affairs
Service and Distribution Center
Service and Repair Section
1st Ave. One Block North of 22nd Cermak
Building 37
Hines, IL 60141

Here’s what our customers say!

“I’ve tried several vendors/repair sites and have found, dollar for dollar, Hines (SDC) does the best job and is reasonable versus other sites, private or otherwise.”

“…(the technician) who usually handles our scopes has challenged other vendors to prove they can match up with you guys, and so far, no one has been able to do it.  Either their price is way more than yours, or their quality isn’t up to our standards.”

After three months, one customer documented both cost-savings and turnaround time reduction of 47%.  This amounted to almost $45,000 savings in repair costs.

Program Contacts

*Note:  You may need to visit the VA Viewer Software page to view these documents.

 
Disclaimer

This page may include links to other websites outside our control and jurisdiction.  VA is not responsible for the privacy practices or the content of non-VA websites.  We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.

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