Office of Small & Disadvantaged Business Utilization
Canteen Merchandise System
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Vendors make direct contact with Veterans Canteen Service (VCS) Divisional Merchandise Managers in Central Office to negotiate for merchandise and terms.
New merchandise selections and vendor sources are reviewed at regularly scheduled Merchandise Committee meetings. Approved vendors will have selected items with established terms, costs and Retail Sell Prices placed in our automated Purchase Order Management System (POMS). These items are then available for each Canteen to order thru POMS.
Canteen Chiefs select merchandise for their canteen from POMS in concert with the Best Sellers List which outlines basic items required to be stocked at each canteen. This system offers a personalized selection process allowing local and regional needs to be met.
The VCS has no national warehousing facilities; all shipments ordered by canteens are to be shipped directly from the manufacturer to the ordering canteen.
Sale Events and Special Promotional Programs are coordinated and distributed by Retail Operations.
Inquires should be directed to:
Department of Veterans Affairs
Veterans Canteen Service Central Office
Retail Operations (RO)
#1 Jefferson Barracks Road
Building 25, Room 113
St. Louis, MO 63125-4194
Email: vcs.retail@va.gov
Phone: (314) 845-1200/1224
FAX: (314) 845-1202
Website: http://www.vacanteen.va.gov
- Mail only:
810 Vermont Avenue, NW
Washington, DC 20420
OSDBU Call Center:
1–866–584–2344
Email: vetbiz@va.gov
Hours: 8 a.m.–4 p.m. (Eastern)
VA Small Business Liaison
