Patient Advocates
The patient advocates at VA Phoenix health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
Veterans Crisis Line
If you are experiencing a life-threatening emergency, please dial 911. If you are having thoughts of harming yourself, please call the Veteran Crisis Line 1-
Care we provide at VA Phoenix health care
Our patient advocates work hard to make sure you receive the best possible care. They offer help with:
- Compliments
- Recommendations
- Patient concerns with the care team
- Advocating for patient and family rights
Service Level Patient Advocate Program
At a time when customer service counts more than ever, the Phoenix Veterans Affairs Health Care System has established a Service Level Patient Advocate Program to better meet the needs of for you and your family. The Patient Advocate Program was developed to provide patients and their families with assistance in an increasingly complex and technical health care system. The advocates serve as a liaison between the patient and the VA. The Patient Rights and the Patient Advocate Programs are strongly supported at this Medical Center.
Service level patient advocates are available to assist with resolving issues and concerns in their individual service or section and should be contacted prior to contacting a Facility Patient Advocate. Initiate contact when an issue/concern arises in your service area. If the issue/concern cannot be resolved at the service area, Facility Patient Advocates are available to assist in addressing your complaints and family concerns.
Connect with a Patient Advocate
The Phoenix VA Office of Patient Advocacy (OPA) is located within the Veteran Resource Center at the Carl T. Hayden VA Medical Center on the first floor and within the Veteran Resource Center at the Phoenix 32nd Street VA Clinic. The Veteran Resource Centers are open Monday, Tuesday, Thursday, & Friday from 8 a.m. - 4 p.m., and Wednesday from 9 a.m. - 4 p.m.
There are several ways to get in contact with the with the Phoenix VA Office of Patient Advocacy (OPA):
Via Phone: by calling the Veteran Resource Call Center
Via MyHealtheVet: where you can secure message the Phoenix VA Office of Patient Advocacy (OPA).
Via Mail: 650 E. Indian School Rd, Phoenix, AZ 85012-1892, Attn: Office of Patient Advocacy
Victoria Briggs-Franklin
Supervisory Patient Advocate
VA Phoenix health care
Matthew Pawlak
Senior Patient Advocate
VA Phoenix health care
Ceilan McDonald
Patient Advocate
VA Phoenix health care
Kelly Shanahan
Patient Advocate
VA Phoenix health care
LeRae Leslie
Patient Advocate
VA Phoenix health care
Joel Bostick
Patient Advocate
VA Phoenix health care
Marquis Vinson
Patient Advocate
VA Phoenix health care
Randall McCray
Patient Advocate
VA Phoenix health care
Robert Saugling
Patient Advocate
VA Phoenix health care