Contact us
Find phone numbers and contact information at VA Phoenix Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Phoenix health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Phoenix health care.
Mailing address
Carl T. Hayden Veterans' Administration Medical Center
650 East Indian School Road
Phoenix, AZ 85012-1839
Main phone numbers
Local: 602-277-5551
Toll-free: 888-214-7264
To use TeleType for the Deaf (TTY) services: 711
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Submit requests for Phoenix VA Health Care System official records to:
Email: VHAPHOFOIA@va.gov
Mail:
VA Phoenix Health Care System
ATTENTION: FOIA Office
650 East Indian School Road
Phoenix, AZ 85012-1839
For questions about your request to VA Phoenix
Phone: 602-277-5551, ext. 5085
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Phoenix.
Report an issue
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181
Media and press
The Office of Public Affairs is the initial contact for reporters, producers, and other media representatives seeking information about the Phoenix VA Healthcare System, its staff and patients. All media queries should be sent to prphoenix@va.gov
Support and assistance to members of the News Media and community organizations include:
- Responding to Media Queries
- Providing Subject Matter Experts
- Scheduling and coordinating interviews
- Fact sheets and statistical information
- Images/video of our facilities and official Logos
- Information about VA-related outreach and events