Contact us
Find phone numbers and contact information at VA Tennessee Valley Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Tennessee Valley health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Contact Us
Main phone numbers
Local: 615-327-4751 (Nashville VA Medical Center) or 615-867-6000 (Alvin C. York Veterans' Administration Medical Center)
Toll-free: 800-228-4973
To use TeleType for the Deaf (TTY) services: 711
Mailing address
Nashville VA Medical Center
1310 24th Avenue South
Nashville, TN 37212
Alvin C. York Veterans' Administration Medical Center
3400 Lebanon Pike
Murfreesboro, TN 37129
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
To submit a Freedom of Information Act request, email TVHFOIAofficers@va.gov or contact:
Reuben Fowkes:
Phone:
Fax:
Robbie Braswell:
Phone:
Fax:
Eric Hawk:
Phone:
Fax:
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Tennessee Valley.
Report an issue
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Report patient privacy incident
To report a computer security incident or privacy incident, email TVHPrivacy@va.gov.
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the Tennessee Valley VA Healthcare System.
Phone: 615-225-2563 or 800-228-4973, ext. 67734
Email: TVHPublicAffairs@va.gov
After hours or on weekends, call the operator at 800-228-4973 and ask for the administrator on duty.
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at TVHPublicAffairs@va.gov.