- For Veterans
- Benefit Information
- Identification Card (VIC)
- Claims
- Direct Deposit
- Education
- Home Loans
- Insurance
- Health Resources
- Agent Orange
- Post Traumatic Stress Disorder (PTSD)
- Dental Care
- Blue Button
- Download Your Own VA Medical Records
- Order Hearing Aids
- Batteries (for Hearing Aids & Other Devices)
- Manage Your Prescriptions at Your Local VA Medical Center
- Manage Your Prescription Refills with My HealtheVet (Registration Required)
- Disability Benefits Questionnaires (DBQ)
- Patient Advocate (Please contact your local VA Medical Center)
- Mental Health
- Appointments
- Travel Pay/Reimbursement
- Extended Care & Assisted Living
- Bill Pay
- For Family Members & Spouses
- For Employees
- For Business
- Forms & Publications
- Forms
- Popular Forms
- DD–214 — Report of Separation
- 21–4138 — Statement in Support of Claim (PDF)
- 22–1995 — Request for Change of Program or Place of Training (PDF)
- 22–1990 — Application for Education Benefits (PDF)
- 10-10ez — Health Benefits Renewal (PDF)
- 21–2680 — Exam for Housebound Status or Permanent Need for Regular Aid and Attendance (PDF)
- Apply for Health Care
- 21–534 — Application for Dependency & Indemnity Compensation (DIC), Death Pension & Accrued Benefits by a Surviving Spouse or Child (PDF)
- Publications
- Jobs
- Volunteer or Donate
- Public & Intergovernmental Affairs
- Homeless Veterans
Social Worker Spotlight: Bedford HUD-VASH Team Leads
“All Team Leads have planned, led, organized and actively implemented significant systems improvements that have allowed the Bedford HUD-VASH Program to successfully transition from an individual caseload model of service to the modern and Evidenced-Based Practice model of Acuity Phased Based Shared Caseload Model.
They have provided clinical oversight, supervised team members, set priorities for the team, and ensured the flow of work meets Veterans’ needs. This role has been integral to the successful implementation of the evidence-based Acuity Phased Based Shared Caseload Model service delivery system. This role has led to many innovative practices.
Team Leads exemplify High Reliability Organization values. Their approach and contributions are Veteran-centric. They have endeavored to learn, inquire, and improve service delivery. They have engaged in continuous process improvement, which has improved the services that HUD-VASH provides to Veterans and has allowed for the empowerment of all HUD-VASH staff.
They have met the significant program re-design challenge with ingenuity, grit, humor, and resourcefulness, all while embracing a Veteran recovery-centric approach that exemplifies the very best of what VA strives for when devising services, programming, and supports for Veterans.
The value of their contributions is substantial, as they have allowed for the sustained successful improvement of Veteran-centered services. This has led to significantly lower negative discharges from the program, increased staff retention rates, improved National Performance measures, and has aided in the successful graduation of more than 115 Veterans. Additionally, this leadership has created a synergy within the case management team and has ensured as much as possible that there are no gaps in care and services during staff turnover or absences. The Acuity Phased Based Shared Caseload Model has decreased staff isolation, promoted workload distribution, provided coverage for leave or unexpected absences, and has mitigated some staff burnout.”
—Kathryn Cochrane, HUD-VASH Program Manager
Pictured: Devan Holliday, Kathy Cochrane, Lani Castillo, Rachel Walter, Autumn Hail
Bedford HUD-VASH
Team Leads
Workplace & VISN
Bedford VA HCS, MA, VISN 1
How long have you been employed by the VA?
Team members have been working at VA between 2 and 13 years.
Why did you become a social worker? What do you like about working in VHA homeless programs?
“I always wanted to help people and social work seemed like a great fit. I like giving Veterans a fresh start – something they can own and be proud of.”
“While I was an undergrad, I majored in psychology and became interested in working in mental health, so I took on an internship. I later worked at a residential treatment program for children and teens. This experience solidified a passion within me to pursue a profession in mental health. As I was looking into a career field, a professor of mine suggested I consider going into social work. After researching the profession, I knew it was the right fit for me. I thoroughly enjoy putting my clinical skills to use in the HUD-VASH program. I appreciate how much I have learned and continue to learn working in homeless services. Plus, there is really nothing quite like the feeling of getting a homeless Veteran housed and witnessing this life-changing event.”
“I became a social worker because I watched my dad do it – helping those who need extra support to get back on their feet for a variety of reasons. I chose VA because my uncle was a Veteran and I always watched him have this silent bond with other service members and Veterans. Growing up, I wondered why he would pay for a stranger’s meal or have quiet conversations with those in uniform and came to learn that he was a Veteran helping other Veterans. That inspired me to work with Veterans in the social work capacity.”
“I was drawn to social justice and long admired changemakers.”
“Since I was little, I always seemed to be the one to notice how others were feeling around me, always wanting to listen and help out however I could. I am the middle child of 3 girls, and both of my sisters are boisterous and loud while I am the quiet, shy type. I always seemed to be the person who others sat next to seeking my help and ear. I chose social work because it felt like a natural and innate course to take – and I love it. I also relish in how it is a profession where I will forever continue to learn, and it also allows me the opportunity to be a part of positive changes. Not only on the individual level, but on a larger scale.”
“I appreciate the ability to support Veterans within this population, as we are able to see firsthand the value of being able to support them in acquiring the fundamental, basic needs that every individual and their families deserve: a roof over their head and a sense of safety. I appreciate being able to support their journey in seeking stability through empowerment and connection, as well as the ability to be a part of systemic changes to end the homeless epidemic.”
What else would you like to share about yourself?
I like to explore Boston with my 2-year-old puppy.
As an Oklahoma native, I love getting to explore New England with my husband, Zach, like a never-ending tourist. With that said, I’m not one to pass up an adventure that entails a good walk and a brewery stop!
My favorite quote is, “Leaving behind nights of terror and fear, I rise, into a daybreak that’s wondrously clear, I rise, bringing the gifts that my ancestors gave, I am the dream and the hope of the slave, I rise, I rise, I rise.” – Maya Angelou (Excerpt from the poem, Still I Rise)
For fun, I enjoy photography, art, nature, music, reading, hiking, crafting, cooking, and traveling.
I come from a large extended Filipino family who lives throughout the world. I feel close and connected with all of them, which is pretty awesome!