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Office of Oversight, Risk and Ethics

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Office of Medical Inspector

What We Do

The Office of Medical Inspector (OMI) addresses health care problems to monitor and improve the quality of services provided by the Veterans Health Administration. OMI investigates concerns raised by whistleblowers and Department of Veterans Affairs employees, patients, or visitors.

Mission

OMI assesses and reports on quality-of-care issues within the Veterans Health Administration.

Vision

The Office of Medical Inspector will be recognized as the premier Department of Veterans Affairs organization for investigating and improving the quality of Veterans' healthcare.

OMI strives to continually improve the quality of Veterans' health care. OMI investigates issues related to the quality of care, including those arising from evaluations of cases and programs using detailed examinations of local and national data. Based on these analyses, OMI recommends changes in local and national systems. The graphic below shows how our work impacts the services provided to Veterans.

Row of icons, with labels: Problem identified at VA facility; VA leadership assigned to OMI; OMI investigates and reports findings; USH approves reports and sends to facility, requesting action plan; facility implements corrective actions per approved plan; Veterans experience improved health care.

Our Process

Concerns regarding Veteran health care can be directed to OMI for investigation in several ways.

Once a concern is identified, the Under Secretary for Health directs OMI to assemble and lead a team to conduct a site visit. These clinicians and subject matter experts document their findings, conclusions and recommendations in a comprehensive report accepted by Department of Veterans Affairs/Veterans Health Administration leadership, as illustrated below.

Row of icons, with labels: health care problem identified; investigation team assembled; site visit conducted; findings documented; action plan approved implemented by facility.
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