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Find phone numbers and contact information at VA Hines Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient Help and Resources

TOP 10 PHONE NUMBERS AT HINES VA

Need to speak with your PRIMARY CARE PROVIDER (Hines or the CBOCs) or MEDICINE SUBSPECIALTY/SURGICAL PROVIDER(S) or need to SCHEDULE or CANCEL AN APPOINTMENT?

Call: .  If they are unable to transfer you directly to the clinic you need, ask them to send a message (called a Message Manager) on your behalf to request a return call.  You may also send a MyHealthEVet Secure Message (a form of email) to the clinic you need.

Questions about MYHEALTHEVET?

Call:

Need to notify VA that you went to a NON-VA EMERGENCY ROOM?   

Call:

Questions about bills for care received outside the VA?

Call:

Questions about VA BILLING?

Call: 1-

Questions about MISSION ACT (COMMUNITY CARE) REFERRALS?   

Call:

Questions about TRAVEL benefits or TRAVEL PAY?   

Call:

Need to speak to a PATIENT ADVOCATE?

Call:

Need to obtain copies of your VA MEDICAL RECORDS?

Call:

Need to UPDATE YOUR ADDRESS OR PHONE NUMBER or are you ENROLLING for care or questions about your eligibility?

Call:

A – F

Admissions/Benefits:

Audiology:

Auditorium:

Barber Shop:

Benefits Counselor: /

Blind Center:

Cafeteria/Patriot Store/Cafe: /1617

Cardiology/EKG/Echo Lab:

Compensation and Pension:

Credit Union:

Dental Clinic:

Diabetes Clinic:

Discharge Lounge:

EEG/EMG:

Emergency Department:

ENT Clinic: /0174

Eye Clinic:

G – P

GU Clinic:

General Medicine Outpatient Clinic:

Geriatric Outpatient Clinic: /2598

Human Resources:

Imaging (CT/MRI/Ultrasound): /2883/2904

Laboratory/Blood Draw: Results - contact release of information

Lost and Found: /7705/7706

M2VA (OEF/OIF/OND program):

Mental Health Outpatient Clinic:

Nuclear Medicine:

Optical Dispensary:

Patient Advocate Office:

Patient Financial Services/Billing: /1182

Patient Travel:

Pharmacy: Call main line

Police

  • Emergency: /2013
  • Non-emergency: /1214

Post Office: //2540

Pre-admission Testing: /1806

Prosthetics: /1129/1198

R – Z

Radiation Therapy: /1805

Release of Information:

Residential Care Facility (RFC): /2057

Speech Pathology:

Spinal Cord Injury/Disorder Clinic:

Starbucks Coffee Kiosk:

Voluntary Service:

Women's Health Center: 

  • Check In:
  • Check Out:
  • National Women Veterans Call Center:

X-Ray:

CRISIS HOTLINE:

Wheelchair Repair:

Therapy - Kinesiotherapy:

Therapy - Occupational:

Therapy - Physical:

Therapy - Recreational:

Vocational Rehabilitation (formerly CWT):

Veteran Service Organizations at Hines VA Hospital

  • AMVET
    • (Mondays and Thursdays)
    • (Wednesdays)
  • American Legion *Walk-ins welcome
  • DAV (Disabled American Veterans)
    • Monday, 8:30 a.m. - 2 p.m.; Tuesday, 8:30 a.m. - 1:30 p.m.
    • - DAV Travel/Ambulatory Request
  • Paralyzed Veterans of America
  • VFW
  • Masonic Service Organization

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Hines Healthcare System.

Phone:
Email: HinesPublicAffairs@VA.gov

After hours or on weekends, call the operator at 708-202-8387 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Hines Healthcare System

Phone:
Mail:

Edward Hines Junior Hospital
Release of Information Office
5000 South 5th Avenue
Hines, IL 60141

For questions about your request to VA Hines Healthcare System

Phone: 708-202-8387

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at HinesPublicAffairs@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181

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