Health services

We provide emergency medical care 24 hours a day, every day. 

Our emergency room staff can help you with:

• Life-threatening illnesses and injuries that require immediate attention
• Urgent medical issues that must be treated right away
• Psychiatric evaluations

For Triage call:

We assess your situation and condition to decide which outpatient geriatric services are right for you or a senior Veteran in your care, and then we coordinate your care. Our team of specialists provides geriatric services that include:

• Medicine and nursing
• Psychology, psychiatry, and social work
• Physical and occupational therapy

Learn more about VA long-term care

Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can:

• Pick up new prescriptions in person
• Refill prescriptions online and by phone or mail
• Safely dispose of medicines

Learn more about our pharmacy

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

• Labs and blood work
• Mental health care
• Women's health care
• Radiology
• Social services
• Telehealth

We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

Our women's health program offers complete health care for women Veterans of all ages. Our primary care providers specialize in women’s health. They work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery, and breast illness. Our services for women Veterans include:

• Ultrasounds, mammograms, Pap and HPV tests
• Mental health care and counseling
• Lifestyle wellness services
• Menopause treatment, including hormonal therapy
• Family planning, contraceptive care, and infertility evaluation

Learn more and connect with a care coordinator

To speak with the Women Veteran Program Manager, call:

Check in:

Check Out:

National Women's Veteran Call Center:

We help Veterans on their recovery journey through outpatient and inpatient services. Our residential facility helps Veterans deal with substance abuse, homelessness, mental health, and unemployment through its 24-hour therapeutic and educational programs like:

• Rehabilitation
• Health maintenance
• Community support

Learn more about our VA treatment programs

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

• Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
• Marriage and relationship problems
• Post-traumatic stress disorder (PTSD)
• Anxiety, addictive behaviors, and personality disorders
• Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

We offer care for military sexual trauma in our mental (behavioral) health clinics. Military sexual trauma refers to sexual assault, sexual harassment, or other threatening, offensive, or unwanted sexual advances, activities, or remarks that you experienced in the military. Our goal is to help you improve your quality of life with strategies to manage emotions and memories related to your military sexual trauma. Our services include:

• Counseling
• Psychiatric care
• Walk-in care

Learn more about military sexual trauma

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

• Psychiatric and psychological counseling
• Services for Veterans who are homeless
• Treatment for addictive disorders
• Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more about PTSD

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

• Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
• Addictive behaviors and substance abuse
• Post-traumatic stress disorder (PTSD) and combat-related stress disorder
• Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
• Aggressive or self-harming behaviors

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

• Suicide prevention care coordinators
• Suicide prevention case managers
• Gun safety locks

Learn more and connect with a care coordinator

If you’ve had a major limb removed, our specialists can create a health care plan to help you to live independently. Our support services include:

• Physical, occupational, and recreational therapy
• Nutrition, wellness, and mental health counseling
• Prosthetic support to help you choose your artificial limb and use it effectively
• Limb loss education and training to help you with daily living, like coping techniques, mobility tips, driving skills, and scar care
• Medical and surgical consultations with other specialties

Learn more about the VA amputation system of care

Our Audiology and Speech Pathology clinic provides diagnostic and rehabilitative services, VA compensation and pension examinations, and screening for employee hearing conservation. We offer a full range of audiology and speech pathology services like:

• Hearing and balance evaluations
• Selection, management, and repair of hearing aids and assistive listening device assessments
• Evaluation, programming, and management of cochlear implants and bone-anchored implants
• Evaluation and treatment for auditory processing disorder
• Services that help with speech, language, fluency, voice, cognitive communication, swallowing, stuttering, and laryngectomy (surgical removal of the larynx, which contains your vocal cords)

Learn more about VA hearing aids

Care we provide at Hines VA Hospital

Our low vision outpatient clinic can assess your needs and provide a rehab plan tailored to your personal goals. Our team of specialists and social workers will work with you to find the right aids and services. Our clinic services include:

• Comprehensive eye exams
• Visual skills assessments
• Guidance on how to develop visual motor and perceptual skills
• Training to help you manage daily activities with your vision loss

Our Mission 

To provide high quality blind rehabilitation through the provision of a broad range of rehabilitation, education, and research/technology.

The goal of the Center is to help visually impaired and legally blind veterans to become as independent as possible in all aspects of daily life, and to assist them in their adjustment to blindness.

Our History 

Established in 1948, the VA’s first Blind Rehabilitation Center, under the direction of a WWII blinded Veteran, Russell C. Williams. The charter staff of this new Center for the Blind included a mere eight rehabilitation instructors and nine beds. Through this initiative, the ‘Long Cane’ was born, which is now a universal identifier for the blind and visually impaired, and aids in safe independent travel.  

Today, VA blind rehabilitation services includes 13 blind rehabilitation centers, approximately 165 VIST Coordinators, 93 BROS, 53 Intermediate, Advanced, and VISOR clinics/programs, and approximately 575 staff across the U.S.  All of which started here at Hines VA Blind Rehabilitation Center.

Profile 

The Central Blind Rehabilitation Center (CBRC) is a 34-bed residential facility at Edward Hines, Jr. VA Hospital, one of 13 VA Blind Rehabilitation Centers located across the U.S. and Puerto Rico. We accept applications from 14 Midwest states in the Central Area Region, as well as across the United States. Our central region field personnel, Visual Impairment Team Coordinators (VIST) are 41 strong and work within the communities of those 14 states to locate Veterans in need of blind rehabilitation services.  

We provide blind rehabilitation services including five distinct skill areas, supplemented by Recreation Therapy, Social Work, and Psychology disciplines that all work together with clinical staff, including a physical medicine doctor, nurse practitioner, and nursing, to support a successful blind rehabilitation experience.  

Eligibility

All honorably discharged veterans with a significant or severe vision loss are eligible for Blind Rehabilitation Services.

For more information about the Hines Blind Rehab Center, contact the Visual Impairment Services Team (VIST) Coordinator at your local VA Hospital, or contact us at .
 

• COVID-19 vaccines for eligible Veterans and staff

We perform noninvasive and minimally invasive tests and procedures that check, support, and improve your heart health. We’ll work with you to develop a personalized treatment plan and treat you with the most effective medications. Our services include:

• Evaluating you for coronary heart disease, heart-valve disease, and heart defects
• Determining how well blood flows through your heart vessels or find the cause of your heart failure
• Treating your heart vessels with nonsurgical or minimally invasive operations that open and support them through balloon angioplasty or stent placement
• Noninvasively monitoring you for changes in heart rhythm, using electrocardiograms (EKGs or ECGs), portable Holt monitors, or ultrasound
• Performing surgical treatments like pacemaker implants or cardiac catheterization (inserting a long, thin tube into an artery or vein)

If you’re eligible for VA dental care, we offer a full range of quality dental services like:
 

• Routine exams and teeth cleaning
• Restorative procedures, including fillings and crowns
• Comprehensive surgical care, including extractions (pulling teeth) and oral cancer screening
• Routine and advanced prosthodontic care, including bridges, dentures, and dental implants
• Routine and advanced periodontal care, including root canals, gum treatments, and supporting bone care
• Oral and facial reconstruction surgery to repair damage from traumatic injury or serious illness

Hematology/Oncology

We diagnose and treat blood diseases and cancer and provide clinical research into them. Hematology-Oncology is the overlap of these two specialist branches of medicine concerned with diagnosing, treating, and studying cancers of the blood cells, bone marrow and solid organs.

We are a Commission on Cancer-accredited program that is recognized for our commitment to providing comprehensive, high-quality, and multidisciplinary patient centered care.   

Care we provide at Edward Hines Jr. VA Medical Center/Health Care

• Oncology Surgery
• Outpatient Infusion Center, providing systemic Therapies, including chemotherapy, targeted therapy and immunotherapy
• Blood and platelet transfusions
• Bone marrow biopsies, to see whether your bone tissue is healthy and making a normal number of blood cells
• Radiation Oncology
• Hematology/Oncology Clinics
• Oncology Telehealth Services
• Genetic Counseling and Risk Assessment - Telehealth TeleGenomics - Training Resources - VHA Telehealth Services Intranet (va.gov) or email us GenomicTriage@va.gov
• Palliative Care Service Health Services | VA Hines Health Care | Veterans Affairs
• Physical Medicine and Rehabilitation Health Services | VA Hines Health Care | Veterans Affairs
• Oncology Nutrition Services
• Social Work & Social programs/services Health Services | VA Hines Health Care | Veterans Affairs
• Tobacco Cessation and Cancer Prevention
• Colorectal Cancer Prevention and Screening
• Breast and Cervical Cancer Prevention and Screening
• Skin Cancer Prevention and Screening
• Lung Cancer Screening Program
• Clinical Trials Research Program – For more information -  
• Whole Health-Health Services | VA Hines Health Care | Veterans Affairs
• American Cancer Society External Partnership
• Fast Track to VA Cancer Care: This process allows Veterans with active cancer who are not yet enrolled in VA to call a toll-free number (1-) to determine eligibility, get enrolled at VA, and be seen in oncology clinics

https://www.va.gov/hines-health-care/locations/edward-hines-junior-hospital

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

• Study of blood, urine, and other bodily fluids for illness management
• Testing for infectious diseases
• Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
• Autopsy services

MOVE! is a weight-management program designed to help you live a longer, healthier life. With the help of your MOVE! care team, you can eat a healthier diet, get more exercise, reduce your health risks, and improve your quality of life. The MOVE! program offers:

• Weight-loss support groups to help you lose weight and keep it off
• Healthy eating tips and cooking classes
• Behavioral change strategies to help you live a healthier lifestyle

Learn more about MOVE!

Our optometrists provide many eye-related services and treatments like:

• Vision services and eye exams
• Treatment for diseases and injuries of the retina, cornea, and other parts of your eye
• Low-vision services for conditions like macular degeneration that can’t be corrected by glasses, surgery, or medication
• Special eye exams for diabetic patients

We use surgical and nonsurgical means to treat illnesses and disorders of the musculoskeletal system, which includes your bones, muscles, joints, cartilage, tendons, ligaments, and other connective tissue. We treat conditions like:

• Musculoskeletal trauma
• Degenerative illnesses
• Sports injuries

Our palliative and hospice care services support you and your family as you cope with a life-threatening or terminal illness. Palliative care works to provide comfort, reduce suffering, and improve the quality of life for patients being treated for serious illnesses. Hospice care focuses on helping patients with terminal illnesses to manage the final stages of their lives. Our palliative and hospice care services include:

• Pain and symptom management
• Emotional, spiritual, and psychosocial support for you and your family
• Help with practical issues that include an advance directive (living will), health care power of attorney, funeral arrangements, and applying for VA death and burial benefits
• Education to help you and your family make informed health care decisions and know what to expect as your health declines
• Bereavement care to help surviving family members during the grieving process

Our physical medicine and rehabilitation doctors and therapists focus on whole-body health. They can help you manage your pain, increase your independence, and improve your quality of life with services like:

• Personalized therapy for your rehabilitation
• Medication, stretching, and massage for short-term pain relief
• Strengthening exercises and movement therapy to increase fitness and prevent future pain
• Recreation therapy to create coping and social skills
• Occupational therapy to improve coordination and balance, and help you manage life skills and everyday activities
• Assessment and treatment of speech, language, and swallowing disorders

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

If you’re living with or recovering from an injury, illness, or chronic condition that limits your mobility and independence, we can help. Our physical, occupational, and movement therapists combine therapeutic exercise, counseling, education, and training to help you improve your health and quality of life. Our services include:

• Pain relief and joint mobilization
• Movement and exercise therapies to improve your strength, endurance, balance, and coordination
• Mobility assessment and training with wheelchairs, scooters, and walking devices
• Life skills training and activities to help you maintain the highest level of independence and functionality
• Aquatic therapy to manage chronic pain
• Evaluation and treatment for a wide range of medical, orthopedic, psychosocial, and neurological conditions

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

After years of walking, running, marching, jumping, rappelling, and parachuting, many Veterans experience trouble with their feet and ankles. We can help treat those problems so you can continue to enjoy an active lifestyle. Our podiatry services include:

• Arthritis care for inflamed, swollen, or damaged joints
• Foot and ankle fracture treatment, repair of cartilage, torn tendons and ligaments
• Injections to reduce pain and swelling
• Joint arthroplasty (surgical repair or reconstruction) and replacement
• Minimally invasive surgery and post-surgical rehabilitation
• Foot health maintenance procedures (bunion removal, resurfacing, and nail trimming)

We provide long-term care to help you and your family when you’re dealing with a disability, chronic (long-lasting) illness, terminal illness, or serious health issues related to aging. Our long-term health care services include:

• 24/7 nursing and medical care
• Physical therapy
• Help with daily tasks like bathing, dressing, making meals, and taking medicine
• Pain management and palliative care to relieve suffering and improve quality of life for people with serious illnesses
• Hospice care to provide comfort and compassionate care for people in the last phases of an incurable illness
• To learn more about the different types of extended care that VA provides, see our guide to long-term services and support.

Learn more about VA long-term care

If you have a spinal cord injury or disorder, our specialists provide coordinated care throughout your life. We work to help you achieve your goals for independence, productivity and quality of life.

Spinal Cord Injury and Disorders

OUR MISSION: Edward Hines Jr. VA Spinal Cord Injury and Disorders Service is to partner within a continuum of care with each Veteran and his/her family, to optimize the Veteran’s health, enhance their quality of life, and promote their independence in order to attain the Veteran’s individual goals

Overview

Edward Hines Jr. VA Spinal Cord Injury (SCI/D) Center is one of the four original VA SCI/D Centers and provides a full range of services based on a Hub & Spokes model of care.

The 58-bed comprehensive SCI/D Center provides acute medical treatment as well as ongoing medical care and rehabilitation services in a continuum of care that include acute medical inpatient units, an inpatient and outpatient acute rehabilitation program, an outpatient clinic, home care program, and a 30-bed Community Living Center named the Residential Care Facility (SCI-RCF).

SCI/D Services Provided

• SCI/D Medical Care
• CARF Rehabilitation Services
• Social Work
• Wound Care
• Pain Management
• Physical Therapy
• Occupational Therapy
• Kinesiotherapy
• Speech Pathology
• Recreation Therapy
• Psychology
• Nursing
• Nutrition Services and Consultation
• Specialty Pharmacist
• Respiratory Therapy
• Chaplain Services
• Telehealth Services
• Assistive Technology
• Rehabilitation Engineer
• Vocational Retraining
• Educational/Vocational Therapy
• Home Safety and Accessibility Evaluations
• SCI/D Respite Care
• Onsite consults to Radiology, Acute Medical, and Surgical Services
• Advocacy Services

To learn more about Hines SCI/D programs, please click on the link below: 

Hines Spinal Cord

Please visit the National Spinal Cord Injuries and Disorders System of Care for more information: VA's Spinal Cord Injuries and Disorders System of Care - Spinal Cord Injuries and Disorders System of Care

If you’re a caregiver for a Veteran, you can get support by contacting one of our caregiver support coordinators. If the Veteran you care for was injured post-9/11, you may be eligible for even more services, including a stipend to help with expenses, training, and medical coverage if you aren’t already covered. For all caregivers, we can:

• Help you get caregiver assistance available through VA
• Provide progressive needs planning to help you manage degenerative conditions
• Match you with services and benefits
• Connect you with local resources and programs
• Listen to you when you struggle

Learn more and connect with a support coordinator

We help Veterans who are homeless or at risk of becoming homeless due to financial hardship, unemployment, addiction, mental health, or justice involvement. Contact one of our care coordination teams to get help with: 

• Immediate food and shelter needs, including both transitional and permanent housing 
• Outreach to community shelters and places not meant for human habitation 
• Job training, life skills development, and education 
• Justice system navigation and community reentry from incarceration 
• Financial support to prevent homelessness 
• Addiction and mental health treatment 
• National Call Center for Homeless Veterans Hotline; available 24/7 at 877-4AID-VET ) 
• VA and community health care 

Connect with Care Coordinator Teams

• HCHV Outreach Case Management Team
  Phone:  
  Email: HinesHomelessOutreachProgram@va.gov 
• Veterans Justice Program 
  Email: HinesVeteransJusticeProgram@va.gov 

We promote the health, welfare, and dignity of lesbian, gay, bisexual, and transgender (LGBT) Veterans and their families. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

• Hormone therapy
• Substance use and alcohol treatment
• Testing and treatment for HIV and sexually transmitted infections (STI)
• Mental health care
• Psychosocial assessments for gender-confirming surgeries and hormone therapy

Learn more and connect with a care coordinator

If you’re a minority Veteran, we can help you get the services and benefits you need. Our Minority Veterans Program serves all Veterans who are Black American, Asian American, Hispanic American, and Native American (including American Indians, Alaska Natives, Native Hawaiians, and Pacific Island Americans). We work to:

• Help the medical center address minority Veterans’ needs
• Meet minority Veterans’ needs in the local community
• Identify barriers and create a more accessible environment for minority Veterans
• Inform minority Veterans of VA benefits, services, and programs

Learn more and connect with a care coordinator

Our patient advocates work hard to make sure you receive the best possible care at our health care facilities. They can:

• Help you get answers or address concerns with your care team
• Advocate for patient and family rights
• Serve as advocates for minority Veterans, women Veterans, and Veterans with disabilities
• Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more and connect with a patient advocate

We offer a wide range of activities (arts and crafts, games, sports, exercise) that we can adapt to your needs.

Our therapies promote your independence and enhance your health and well-being if you’re a Veteran with an injury, chronic (long-lasting) illness, or disabling condition. After your primary health care provider gives you a referral, a recreation therapist will develop treatment goals for you.

• Recreation and creative arts therapy provides services and activities that include:
• Animal interaction
• Music, art, and crafts
• Community outings
• Exercise, sports, and games
• Gardening and leisure education

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

We can help you readjust to civilian life if you’re returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our care coordinators about how to best use your health care benefits.

• Polytrauma care (if you have multiple traumatic injuries)
• Counseling and rehabilitation
• Mental and behavioral health services
• Family benefits counseling and assistance
• Referral assistance

Learn more and connect with a coordinator

Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA community resources to meet your needs like:

• Home health services
• Legal services
• Transportation
• Community living

My HealtheVet is a web-based tool you can use to manage your care and improve your health from your computer or mobile device. You can access your personal health records and use tools to manage your care through our My HealtheVet online system. You can also use My HealtheVet to refill your prescriptions, track appointments, and read informative health articles. If you need help using My HealtheVet, you can contact our coordinator by phone or in person. With My HealtheVet, you can:

• Ask questions and exchange secure online messages with your VA health care team
• Check your lab and test results
• Refill your prescriptions, track delivery, and view a list of your medications
• Keep track of your VA medical appointments and get email reminders
• View, download, or print a copy of your VA medical records
• Enter or update your personal information

Learn more and register for My HealtheVet

We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in:

• Mental health
• Retinal care (eye)
• Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
• Dermatology
• Rehabilitation
• Primary care

Learn more about telehealth

We help Veterans with physical and mental health challenges find and keep jobs. We help you find jobs through our long-term partnerships with business, industry, and government agencies. We offer 3 services:

• Our transitional work program matches Veteran’s skills with a specific job and provides supervision to help them gain work experience
• Our supported employment program provides long-term support for Veterans with serious mental illnesses or physical disabilities to help them compete for jobs in their communities
• Our vocational assistance program trains Veterans living at our residential facility to improve their job-search and career development skills

Learn more about VA vocational rehabilitation

Our whole health approach empowers and equips you to take charge of your health, well-being, and quality of life. Whole health goes beyond your illnesses, injuries, or disabilities, and focuses instead on your values, goals, and overall health. It includes self-care and complementary therapies along with conventional medical care. Our whole health program includes:

• Whole Health Peer Support
• Whole Health Coaching
• Acupuncture and chiropractic care
• Meditation and mindfulness training
• Yoga, tai chi, and qi gong classes

Learn more about VA whole health