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Contact us

Find phone numbers and contact information at Roseburg VA Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Roseburg VA Health Care System bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at Roseburg VA Health Care System.

Mailing address

Roseburg VA Health Care System
913 NW Garden Valley Blvd
Roseburg, OR 97471

Main phone numbers

Local: 541-440-1000
Toll-free: 800-549-8387

To use TeleType for the Deaf (TTY) services:  dial 711

A – F

If you see something that needs to be updated, please email vharos-publicaffairs@va.gov.

Administrative Officer of the Day (AOD):

Ambulance Reimbursement:

Appointments – Primary Care: option 2 or

Appointments – Specialty: option 2

Anticoagulation Clinic:

Audiology Roseburg VA Medical Center:

Audiology – Eugene VA Health Care Center:

Beneficiary Travel:

Billing – Community Care:

Billing and Insurance:

Brookings VA Clinic:

Cancer Care Services:  

Canteen (Veteran Canteen Service) – Roseburg VA Medical Center:

Cardiology/Cardiac Device Clinic – Roseburg VA Medical Center:

Caregiver Support Program:

Chaplain Service – Roseburg VA Medical Center: or 44721

Chaplain Service – Eugene VA Health Care Center:

Community Care Team:

Community Living Center (CLC):

Community Nursing Home (CNH) Program: or 40195

Compensation and Pension (C&P):  (No financial questions)

Decedent Affairs:

Dental – Roseburg VA Medical Center:

Dental – Eugene VA Health Care Center:

DAV Transportation:

Dermatology – Roseburg VA Medical Center:

Domestic Violence Assistance:

Eligibility/Enrollment – Roseburg VA Medical Center:

Eligibility/Enrollment – Eugene VA Health Care Center:

ENT – Roseburg VA Medical Center:

Eugene VA Downton Clinic:

Eugene VA Health Care Center:

Eye Clinic – Roseburg VA Medical Center:

Eye Clinic – Eugene VA Health Care Center:

Food and Retail – Roseburg VA Medical Center:

Freedom of Information Act (FOIA) – Public Records:

G – M

Gastroenterology (GI):

Homeless/HUD-VASH and HCHV Programs – Roseburg VA Medical Center:

Homeless/HUD-VASH and HCHV Programs – Eugene VA Health Care Center:

Homeless/HUD-VASH and HCHV Programs – North Bend and Brookings VA Clinics:

Human Resources:  

Imaging (X-Ray, CT, MRI, Bone Density, Ultrasound) – Roseburg VA Medical Center:

Imaging (X-Ray, CT, MRI, Ultrasound) – Eugene VA Health Care Center:

Lab Services – Roseburg VA Medical Center:

Lab Services – Eugene VA Health Care Center:

LGBTQ+ Veterans:

Lost and Found – Roseburg VA Medical Center:

Lost and Found – Eugene VA Health Care Center:

Maternity Benefits:

Medical Records:

Mental Health Care - Brookings VA Clinics:

Mental Health Care – Eugene VA Downtown Clinic:

Mental Health Care – Eugene VA Health Care Center Primary Care Mental Health Team:  

Mental Health Care – Roseburg VA Medical Center:

Mental Health Care - North Bend VA Clinics:

Military Sexual Trauma (MST):

MOVE! Weight Management Program:

My VA Health (Patient Portal):

N – Z

Non-VA Emergency Care Reporting:

North Bend VA Clinic:

Nurse Information Line: option 3

Pain Clinic:

Palliative and Hospice Care:

Patient Advocate Services:

Patient Location – Roseburg VA Medical Center:  

Patient Travel:

Pharmacy Customer Service Line: or

Physical Therapy/Occupational Therapy/Speech Therapy – Roseburg VA Medical Center:

Physical Therapy/Occupational Therapy – Eugene VA Health Care Center:

Police:

Podiatry – Roseburg VA Medical Center:

Privacy Office: or

Prosthetics:

Public Affairs:

Release of Information:

Respiratory/CPAP – Roseburg VA Medical Center:

Returning Service Members (Post 9/11 Military to VA (M2VA) Case Management Program):

Shuttle Service – Roseburg VA Medical Center:

Shuttle Service – Eugene VA Health Care Center:

Social Work Service – Roseburg VA Medical Center: (contact Primary Care Team)

Social Work Service – Eugene VA Health Care Center: (contact Primary Care Team)

Specialty Care – Eugene VA Health Care Center (General Surgery, Urology, Orthopedics, ENT, Podiatry, GI, Cardiopulmonary):    

Special Mode Transportation:

Stress Tests/Echocardiograms – Roseburg VA Medical Center:

Suicide Prevention (Veteran Crisis Line): 988 or press 1

Transplant Clinic – Roseburg VA Medical Center:

Urgent Care Services – Roseburg VA Medical Center:  

Urology – Roseburg VA Medical Center:

Veteran Canteen Service (VCS) Retail Store:

Veterans Experience Officer:

Veterans Justice Outreach Program:

Veteran Transportation Service (VTS):

Voluntary Service – Roseburg VA Medical Center:

Voluntary Service – Eugene VA Health Care Center:

VSO (VFW Veterans Service Officer):  (Tue and Thu from 10:00 a.m. – 2:00 p.m.)

Whole Health:

Women Veteran Programs:

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the Roseburg VA Health Care System.

Phone: 541-440-1000, ext. 43026
Email: VHAROS-PublicAffairs@va.gov

After hours or on weekends, call the operator at 541-440-1000 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by Roseburg VA

Email: FOIARoseburg2@va.gov
Fax: 541-440-1227
Mail:

Roseburg VA Health Care System
Business Office
Release of Information
913 NW Garden Valley Blvd
Roseburg, OR 97471

For questions about your request to Roseburg VA

Phone: 541-440-1000 or 800-549-8387

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at visn20webmaster@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018