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Supporting Veterans in the Workplace: A Course for Employee Assistance Program Providers

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Communication

Communication: End of Lesson Exam

Instructions: Read the following question, select the best answer(s) then select the Submit button. Once you have answered all 5 questions a summary report will display with your score.

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Question 1

Which communication style should you coach a Veteran supervisor to use with his or her supervisees?

Aggressive

Passive

Assertive

Argumentative

Question 2

To aid in the transition to a civilian workplace, it is helpful to remember that many Veterans prefer indirect feedback.

True

False

Question 3

What steps can you take to help a Veteran who is having trouble managing anger at work?

Role play ways to ’respond’ rather than ’react’ when his or her anger is triggered

Help him or her devise coping strategies (i.e., deep breathing, time–out)

Validate his or her experience

All of the above

Question 4

Which of the following statements about communication between Veterans and supervisors is the most accurate?

Veterans anticipate getting feedback on their performance only during quarterly or semi–annual reviews

Veterans expect open back and forth communication with their supervisors

Veterans are trained to initiate a dialogue with supervisors to collaborate on setting goals

Veterans may benefit from coaching on how to solicit feedback from supervisors when needed

Question 5

In the vignette, Jane (the Veteran employee) was having trouble with which of the following?

Asking her supervisor for clarification

Using a command voice

Giving feedback to her supervisees

Communicating her frustrations in a nonreactive way

Select a response for each question then Submit to continue.

Reviewed/Updated: 04/16/2025 18:34:04