Support
We have a number of ways to answer your questions and provide the forms and other information you need to ensure you receive the best possible customer service. To find a VA location or in-network community care provider, use the VA Facility Locator Tool.
Veteran Care
Veteran Community Care
Office of Integrated Veteran Care (IVC)
National Contact Center
877-881-7618
Monday–Friday, 8 a.m.–9 p.m. ET
• Option 1 for Veterans
• Option 2 for Providers
Adverse Credit Reporting and Debt Collection
866-400-1238
Monday–Friday, 8 a.m.–8 p.m. ET
Contact your VA referring provider or your local VA community care office for the following services. You can also call the IVC National Contact Center.
- General Billing and Copayment Questions
- Eligibility and Consults
- Scheduling, Referrals and Authorizations: You must have a VA referral for community care before receiving care. Without a VA referral, you may be responsible for the full cost of care.
- Reauthorization (Additional Care)
Prescriptions and Durable Medical Equipment (DME)
To find an in-network pharmacy, use the VA Facility Locator Tool and select Facility Type: Community pharmacies.
For questions about durable medical equipment (DME), contact your local VA Prosthetic and Sensory Aids Service (PSAS) unit or your referring VA provider. You can also call call the IVC National Contact Center.
More Information
Urgent Care
Eligibility
800-MyVA411 (800-698-2411)
Select option 1 (Urgent Care Information), then option 3 (Urgent Care Information), and then option 1 again (Check Urgent Care Eligibility). Eligibility for urgent care includes flu and COVID-19 vaccines.
More Information
To find an in-network urgent care location, use the VA Facility Locator Tool. You DO NOT need a VA referral or prior authorization to visit an in-network urgent care location. Visit the Urgent Care page for more information.
Emergency Care
72-hour Notification
If you are seen by a community emergency department, VA must be contacted within 72 hours by you, your representative or the provider. Contact options are listed below:
844-72HRVHA (844-724-7842)
Appropriate VA official at the nearest VA medical facility
More Information
Foreign Medical Program (FMP)
303-331-7590 or 877-345-8179
Monday–Friday, 8:05 a.m.–6:45 p.m., ET
303-331-7803
VHA Office of Integrated Veteran Care
Foreign Medical Program (FMP)
PO Box 200
Spring City PA 19475
More Information
Indian Health Services/Tribal Health Programs/Urban Indian Organization (I/T/U)
IHS Claims Status/Billing
877-881-7618
Monday–Friday, 8:05 a.m.–6:45 p.m., ET
IHS Claims Submission—VA Portland Health Care System, 10N20NPC
IHS/THP
1601 E Fourth Plan Blvd.
Vancouver WA 98661
More Information
VA Copayment Billing
877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET
877-222-VETS (800-733-8387)
Monday–Friday, 8 a.m.–8 p.m., ET
More Information
Community Care Network (CCN) Third Party Administrators
Optum: Regions 1, 2 and 3
Veteran Contact Information
VA Community Care Veteran Portal
877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET
• Select option 1
Provider Contact Information
VA Community Care Provider Portal
888-901-7407
Monday–Friday, 7:00 a.m.–7:00 p.m. local time
TriWest: Regions 4 and 5
Veteran Contact Information
877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET
• Select option 1
Provider Contact Information
More Information
Family Member Care
Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
800-733-8387
Monday–Friday 8:05 a.m.–7:30 p.m., ET
303-331-7809
CHAMPVA Mailing Addresses
New Claims Less Than One Year Old:
Beneficiary Self-File/Pharmacy Reimbursement
VHA Office of Integrated Veteran Care
CHAMPVA Claims
PO Box 500, Spring City PA 19475
Provider Submissions
VHA Office of Integrated Veteran Care
CHAMPVA Claims
PO Box 30750, Tampa FL 33630-3750
Questions, Reconsiderations and Old Claims
VHA Office of Integrated Veteran Care
CHAMPVA
PO Box 500, Spring City PA 19475
(Please include the reason for the filing delay.)
Eligibility
VHA Office of Integrated Veteran Care
CHAMPVA Eligibility
PO Box 137, Spring City PA 19475
Appeals
VHA Office of Integrated Veteran Care
CHAMPVA–Appeals
PO Box 600
Spring City PA 19475
CHAMPVA for the Primary Caregiver
877-733-7927
Monday–Friday, 8 a.m.–7 p.m., ET
303-398-5193
New Claims Less Than One Year Old:
Beneficiary Self-File/Pharmacy Reimbursement
VHA Office of Integrated Veteran Care
CHAMPVA Claims
PO Box 500, Spring City PA 19475
Provider Submissions
VHA Office of Integrated Veteran Care
CHAMPVA Claims
PO Box 30750, Tampa FL 33630-3750
All Other Written Correspondence
VHA Office of Integrated Veteran Care
Caregiver Support Program
PO Box 460637
Denver CO 80246-0637
Self-Service Options for CHAMPVA Providers
Eligibility, Claims, and Other Health Insurance (OHI) Coverage
800-733-8387
24 hours/7 days a week
Payment Details
Financial Services Center Customer Support:
877-353-9791, Monday–Friday, 7:15 a.m.–4:15 p.m., CT
Eligibility/Claims Status Inquiry & Medical Claims/Electronic Remittance Advice
More Information
Children of Women Vietnam Veterans Health Care Benefits Program (CWVV)
888-820-1756
Monday–Friday, 8:05 a.m.–6:45 p.m. ET
Preauthorizations Only: 303-331-7807
VHA Office of Integrated Veteran Care
CWVV Health Care Benefits Program
PO Box 400, Spring City PA 19475
More Information
Spina Bifida Health Care Benefits Program (SBHCBP)
888-820-1756
Monday–Friday, 8:05 a.m.–6:45 p.m. ET
Preauthorizations Only: 303-331-7807
VHA Office of Integrated Veteran Care
Spina Bifida Health Care Benefits Program
PO Box 400, Spring City PA 19475
More Information
Website Contacts
For issues related to the content posted on this website, please contact VHA IVC Strategic Communications.
For technical issues related to Provider Portals or other apps referenced on this website, please contact the Enterprise Service Desk or submit a help desk ticket via the yourIT Service Portal.
Enterprise Service Desk: 855-673-4357
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