Provider Resources & Reference Library
Welcome to the Community Care Provider Reference Library! Here you will find key information and links to other information to make it easier for you to do business with VA.
Fact sheets, program guides and forms located throughout the Community Care provider website are housed on this page and cross linked with the topic.
Please click the image above to sign up for the newsletter.
On this page:
- Support Resources
- Resources for Veteran Care
- Resources for Family Member Care
- Forms
- Contacts and Locator Links
- Link to Provider Advisor–Past Issues
Support Resources
There are a number of resources readily available to Veterans listed below. We encourage you to share them with the Veterans and their beneficiaries that you serve.
VA Resources
- Veterans Crisis Line: If you are having thoughts of suicide, the Veterans Crisis Line can help even if you’re not enrolled in VA benefits or health care. Free, 24/7, confidential support is a click away.
800-273-8255, then PRESS 1
or Text 838255
- Find a VA location: for emergency mental health care, you can go directly to your local VA medical center 24/7 regardless of your discharge status or enrollment in other VA health care.
- Vet Centers: Discuss how you feel with other Veterans in these community-based counseling centers. 70% of Vet Center staff are Veterans.
- VA Mental Health Services Guide: This guide will help you sign up and access mental health services.
- MakeTheConnection.net: Information, resources and Veteran to Veteran videos for challenging life events and experiences with mental health issues.
- Center for Minority Veterans: Serves as an advocate for minority Veterans by conducting outreach activities to promote the awareness and use of VA benefits and services.
- VA Self-Help Apps: Download tools to help deal with common reactions like stress, sadness and anxiety. You can also track your symptoms over time.
- VA Women Veterans Call Center: Health care and benefits services, and programs for women Veterans
- VA Caregiver Support Line: A toll-free number for caregivers, family members, friends, Veterans, and community partners to contact for information related to caregiving and available supports and services.
Find a VA medical center or Vet Center location
Vet Center Call Center:
877-WAR-VETS (800-733-8387)
VA Mental Health Services Guide
VA Women Veterans Call Center:
Call/Text 855-829-6636 (M-F, 8:00 a.m.–10:00 p.m. & Sat., 8:00 a.m.–6:30 p.m. ET)
VA Caregiver Support Line:
855-260-3274 (M-F, 8:00 a.m.–10:00 p.m. & Sat., 8:00 a.m.–5:00 p.m. ET)
Other Resources
American Red Cross Military Veteran Caregiver Network: Connect online, find mentoring and join a peer support group.
Elizabeth Dole Foundation: Support for military and Veteran caregivers, and their families. Sign up on the National Caregiver Registry for access to local events and resources.
George W. Bush Institute Veteran Wellness Alliance: Connecting veterans with the support and services they need.
- Call: 630-522-4904
- Email: checkin@veteranwellnessalliance.org
Student Veterans of America: Use our directory to find an SVA Chapter on a campus near you.
Team Red, White & Blue: Find a chapter for local and virtual opportunities for Veterans and the community to connect through physical and social activity.
Team Rubicon: Serves communities by mobilizing veterans to continue their service, leveraging their skills and experience to help people affected by disaster.
Together We Served: A secure platform for all Veterans to engage with other Veterans. Find your battle buddies. Honor military service.
Tragedy Assistance Program for Survivors (TAPS): Compassionate care to all those grieving the death of a military loved one. Programs include seminars, youth events, peer mentors, an online community and more.
VA News: Four-part series–How Afghanistan Veterans can get help through VA.
VAntage Point blog: Official blog of the U.S. Department of Veterans Affairs. Find stories from around VA and the Veteran community.
VetResources newsletter: A weekly newsletter for Veterans, their families, caregivers and survivors.
Resources for Veteran Care Programs
The resources listed below provide specific information that may help providers and office staff who have questions about participating in Community Care Network programs.
General Information | Eligibility | Appointments and Care | Care Coordination
Emergency Care | Urgent Care | Billing and Claims | VA Manuals
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Community Care Network |
Community Care Network Fact Sheet |
Community Care Network |
| Community Care Network–Regions 1-5 Fact Sheet |
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| How to Become a VA Community Provider Fact Sheet |
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| How to Become a VA CCN Dental Community Provider Fact Sheet |
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| Utilizing VHA TRAIN MISSION Act training Fact Sheet |
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| Veteran Care Program | In Vitro Fertilization (IVF) Web Page |
Other Types of Care–IVF |
| Indian Health Services/Tribal Health Programs (IHS/THP) Reimbursement Agreement Program (RAP) Fact Sheet |
IHS/THP/UIO RAP–Information for Providers |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Community Care Network |
Veteran Community Care–Eligibility Fact Sheet |
General Community Care |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Community Care Network |
Veterans Community Care–Appointments and Getting Care Fact Sheet |
General Community Care |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Community Care Network |
Azure RMS Encryption Software Fact Sheet |
Azure Rights Management Services |
| HSRM Community Provider Information Sheet |
HealthShare Referral Manager (HSRM) | |
| HSRM Account Creation and Single Sign-On External (SSOE) Quick Reference Guide | ||
| HSRM Community Provider Quick Reference Guide | ||
| HSRM Community Provider User Guide | ||
| HSRM Desk Support Information Fact Sheet |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Veteran Care Program | VA Community Emergency Care–Information for Veterans Fact Sheet |
Emergency Medical Care–Information for Providers |
| Centralized Community Emergency Treatment Reporting and Care Coordination Fact Sheet |
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| VHA IVC Ambulance Transportation Fact Sheet |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Veteran Care Program | Veteran Community Care–Urgent Care Fact Sheet |
Urgent Care–Information for Providers |
| Infographic: How to Access Urgent Care How to Sheet |
||
| Infografía: Cómo acceder a la atención de urgencia Como Acceder |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Community Care Network |
Billing and Payments Fact Sheet |
File a Claim for Veteran Care |
| ADA Dental Claim Form and Completion Instructions Fact Sheet |
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| Preventing Paper Claims Rejections Fact Sheet |
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| Medical Document Submission Requirements for Care Coordination Fact Sheet |
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| Veteran Care Program | Geriatrics and Extended Care (GEC) Fee Schedule Fact Sheet |
VA Fee Schedule |
| Indian Health Services/Tribal Health Programs/Urban Indian Organization (I/T/U) Reimbursement Agreements Program (RAP) Fact Sheet |
IHS/THP/UIO RAP– Information for Providers |
|
| Indian Health Services/Tribal Health Programs/Urban Indian Organization (I/T/U) Reimbursement Agreements Program (RAP) Provider Guide | IHS/THP/UIO RAP– Information for Providers |
|
| Foreign Medical Program (FMP)–Information for Outpatient Providers and Office Managers Fact Sheet |
Other Types of Care– Foreign Medical Care |
|
| Dialysis Provider Portal User Guide | Claims Status |
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Pharmacy | VHA Directive 1108.08, VHA Formulary Management Process | DME Requirements / Pharmacy Requirements |
| Support | HIPAA Transaction Standard Companion Guide (275 TR3) | File a Veteran Care Claim |
Resources for Family Member Care Programs
| Program | Resource Title / Type | Associated Page |
|---|---|---|
| Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) | About / Apply / File a Claim / Explanation of Benefits Brochures |
Publications of VHA Office of IVC |
| Information for Outpatient Providers and Office Managers Fact Sheet |
File a Claim for Family Member Care |
|
| Deductibles and Copays Fact Sheet |
File a Claim for Family Member Care |
|
| CHAMPVA In-House Treatment Initiative (CITI) Fact Sheet |
CHAMPVA In-House Treatment Initiative (CITI) | |
| Pharmacy Benefits Fact Sheet |
Pharmacy Benefits | |
| CHAMPVA Guide Guide |
File a Claim for FamilyMember Care | |
| Camp LeJeune Family Member Program (CLFMP) | CLFMP–Information for Providers Fact Sheet |
CLFMP–Information for Providers |
| Spina Bifida Health Care Benefits Program (SBHCBP) | SBHCBP–Program and Payment Methodology Fact Sheet |
SBHCBP–Information for Providers |
| SBHCBP–Information for Providers and Office Managers Fact Sheet |
SBHCBP–Information for Providers |
Forms
Specific forms are used to request information or provide information as requested.
Fillable PDF Forms
Print-Only Forms
| Item Title / Description | Associated Page / Website |
|---|---|
| Medical Billing Claim Form, UB-04 (CMS‑1450) Institutional Paper Claim Form
The CMS-1450 form can be used by an institutional provider to bill a Medicare fiscal intermediary when a provider qualifies for a waiver from the Administrative Simplification Compliance Act requirement for electronic submission of claims. It is also used for billing of institutional charges to most Medicaid State Agencies. PLEASE NOTE: You can download a sample CMS-1450 from the Centers for Medicare & Medicaid Services (CMS) website. However, copies of the form should not be downloaded for submission of claims, since they may not accurately replicate colors included in the form. These colors are needed to enable automated reading of information on the form. |
CMS-1450 on CMS.gov |
| Health Insurance Claim Form (CMS-1500)
The CMS-1500 Claim Form is the basic paper claim form prescribed by many health care payers for claims submitted by physicians, other providers, and suppliers, and in some cases, for ambulance services. |
CMS 1500 on CMS.gov |
Contact Lists and Locator Links
The following contact lists, customer call center phone numbers and locator links are valuable tools for providers when looking for additional information or answers to questions.
| Item Type | Contact Information |
|---|---|
| Contact Lists | Office of Integrated Veteran Care Support page |
| Facility Contact Numbers for Care Coordination | |
| Customer Service Call Centers |
VA Claims: 877-881-7618 Monday–Friday, 8:00 a.m.–9:00 p.m. ET |
| Region 1, Optum Claims: 888-901-7407 Monday–Friday, 8:00 a.m.–6:00 p.m. local time |
|
| Region 2, Optum Claims: 844-839-6108 Monday–Friday, 8:00 a.m.–6:00 p.m. local time |
|
| Region 3, Optum Claims: 888-901-6613 Monday–Friday, 8:00 a.m.–6:00 p.m. local time |
|
| Regions 4 and 5, TriWest Claims: 877-226-8749 Monday–Friday, 8:00 a.m.–6:00 p.m. local time |
|
| Locator Links | VA Facility Locator |
| CVS Caremark Pharmacy Locator | |
| Third Party Administrator (TPA) websites | Optum–CCN Regions 1, 2, and 3 |
| TriWest Health Care Alliance–CCN Regions 4 and 5 |
