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HealthShare Referral Manager (HSRM) Support Points of Contact

The purpose of this page is to provide various points of contact you can reach out to regarding your use of HealthShare Referral Manager (HSRM).

Technical Support

844-293-2272
Monday–Friday, 7:30 a.m.–5 p.m. ET

hsrmsupport@va.gov

HSRM Help Desk Information Sheet

Registration Support

HSRM Account Creation and Single Sign-On External (SSOE) Quick Reference Guide

HSRM Registration Information Session
Requires a VHA TRAIN Learning Network account

Community Care Referral & Authorization (CCRA) Team

ID.me Support

ID.me Help Center

Open an ID.me help ticket

VA Medical Center Points of Contact

An important part of the HSRM registration process involves coordinating with your VA medical center (VAMC) partner(s) to let them know when you have received your HSRM account and are ready to begin processing referrals in the system.

The tables below provide points of contact for each VAMC, organized geographically. Please reach out to the point of contact for each VAMC you partner with to coordinate on the items mentioned in the list above.

View an interactive map of VA VISNs.

To request updates to the listings below, email the CCRA Team.

VISN 1: VA New England Healthcare System

Contact List for VISN 1 HSRM
Station Station# Contact Contact Email
Bedford, MA 518 Gail Scalese gail.scalese@va.gov
Sandra D'Amico sandra.d'amico@va.gov
Manchester, NH 608 Dr. Brian Phemester brian.phemester@va.gov
Donald Falkowski donald.falkowski@va.gov
Charleen Eaton charleen.eaton@va.gov
Leeds, MA
(Central Western MA)		 631 Erica Hewes erica.hewes@va.gov
Iris Vicencio-Rasku iris.vicenciorasku@va.gov
Providence, RI 650 Margaret Stezelecki margaret.stezelecki@va.gov
Togus, ME 402 Katie Petrie katie.petrie@va.gov
Kelsey Grover Kelsey.grover@va.gov
Boston, MA 523 Linda Gaudet linda.gaudet@va.gov
Ebony Johnson ebony.johnson2@va.gov
West Haven, CT 689 Erin Blatchley erin.blatchley@va.gov
Victoria Brooks victoria.brooks@va.gov
White River Junction, VT 405 Melissa Mooney melissa.mooney@va.gov
Keith Walsh keith.walsh@va.gov

VISN 2: NY/New Jersey VA Healthcare Network

Contact List for VISN 2 HSRM
Station Station# Contact Contact Email
Bronx, NY 526 Kimberly Chandler kimberly.chandler@va.gov
Buffalo, NY (Western NY) 528 Francine Spinella francine.spinella@va.gov
East Orange, NJ 561 Stephanie Bell stephanie.bell@va.gov
Northport, NY 632 April Esposito april.esposito@va.gov
Omaida Wilson omaida.wilson@va.gov
Hudson Valley, NY 620 Barbara Cabral-Carrion barbara.cabral-carrion@va.gov
New York, NY 630 Helen Zhang helen.zhang@va.gov
Albany, NY 528 Frank Rosales frank.rosales@va.gov
Bath, NY 528 Sonia Sierra Archie sonia.sierra-archie@va.gov
Canandaigua, NY 528 Sonia Sierra Archie sonia.sierra-archie@va.gov
Syracuse, NY 528 Darcie Parsons darcie.parsons@va.gov
Adam Hummel adam.hummel3@va.gov

VISN 4: VISN 4 VA Healthcare (PA, DE, NJ, OH)

Contact List for VISN 4 HSRM
Station Station# Contact Contact Email
Coatesville, PA 542 Renee Williams renee.williams5@va.gov
Erie, PA 562 Julie Franklin julie.franklin3@va.gov
Altoona, PA 503 Jennifer Harbaugh jennifer.harbaugh@va.gov
Butler, PA 529 Danielle Weisenstein danielle.weisentein@va.gov
Michael Kaufman michael.p.kaufman@va.gov
Lebanon, PA 595 Monique Harner monique.harner@va.gov
Philadelphia, PA 642 Tamika Jackson-Butts tamika.jackson-butts@va.gov
Pittsburgh, PA 646 Carla Adams carla.adams2@va.gov
Wilkes-Barre, PA 693 Jacqueline Gorski jacqueline.gorski@va.gov
Jay Jones jay.jones4@va.gov
Wilmington, DE 460 David Dubuque david.dubuque@va.gov
Ninilola Ogundare ninilola.ogundare@va.gov

VISN 5: VA Capitol Healthcare Network

Contact List for VISN 5 HSRM
Station Station# Contact Contact Email
Beckley, WV 517 Terry Crawford terry.crawford@va.gov
Becky Weiss becky.weiss@va.gov
Clarksburg, WV 540 Emily Holcomb emily.holcomb@va.gov
Kaitlin Kovach kaitlin.kovach@va.gov
Huntington, WV 581 Sarah Thompson sarah.thompson@va.gov
Ginger Adams ginger.adams@va.gov
Martinsburg, WV 613 Jessica Fisher jessica.fisher@va.gov
Baltimore, MD 512 Karen Heckman karen.heckman@va.gov
Jason Heaps jason.heaps@va.gov
Washington, DC 688 Donna Suggs donna.suggs@va.gov

VISN 6: VA Mid-Atlantic Health Care Network

Contact List for VISN 6 HSRM
Station Station# Contact Contact Email
Asheville, NC 637 Cynthia Harris cynthia.harris@va.gov
Amberli Russell amberli.russell@va.gov
Milligan Whitworth milligan.whitworth@va.gov
Durham, NC 558 Erica Brown erica.brown6@va.gov
Katrina Jennings katrina.jennings@va.gov
Tkoyo Lane tkoyo.lane@va.gov
Fayetteville, NC 565 Antoinette Grant antoinette.grant@va.gov
Adalberto Lebron adalberto.lebron@va.gov
Hampton, VA 590 Veron Thomas veron.thomas@va.gov
Krystle Harrison krystle.harrison4@va.gov
David Harrison david.harrison@va.gov
George Telles george.telles@va.gov
Richmond, VA 652 Muw'Mina M. Ross muw'mina.ross@va.gov
Rita Charles rita.charles@va.gov
Sonja Pride sonja.pride@va.gov
Saunya Fisher saunya.fisher@va.gov
Salem, VA 658 Tejas Vaishnav tejas.vaishnav@va.gov
Jennifer Daniels jennifer.daniels3@va.gov
Marla Brown marla.brown@va.gov
Kimberly Simmons kimberly.simmons4@va.gov
Marsha Jordan-Akers marsha.jordan-akers@va.gov
Katherine Siever katherine.siever@va.gov
Heather Mckee heather.mckee@va.gov
Salisbury, NC 659 Timothy Dailey timothy.dailey@va.gov
Craig Whylly craig.whylly@va.gov
Robert Elliott robert.elliott3@va.gov
Kari Greenwood kari.greenwood2@va.gov
Amanda Mincey amanda.mincey@va.gov
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VISN 7: VA Southeast Network

Contact List for VISN 7 HSRM
Station Station# Contact Contact Email
Augusta, GA 509 Rafer Belton rafer.belton@va.gov
Aprill Mack aprill.mack@va.gov
Birmingham, AL 521 Larita Tillman larita.tillman@va.gov
Erica Lewis erica.lewis2@va.gov
Charleston, SC 534 Quana Singleton quana.singleton@va.gov
Victoria Gray victoria.gray@va.gov
Columbia, SC 544 Terrell Brittingham terrell.brittingham@va.gov
Billy Grigsby billy.grigsby@va.gov
Atlanta, GA 508 Clara Glover clara.glover@va.gov
Danielle Terrell danielle.terrell@va.gov
Dublin, GA 557 Shumida O'Neal shumida.o'neal@va.gov
Rondreka Edmondson rondreka.edmondson@va.gov
Miszpah Lawnhorn miszpah.lawhorn@va.gov
Tuscaloosa, AL 679 Tamie Patton tamie.patton@va.gov
Angela Conville angela.conville@va.gov
Montgomery/Tuskegee, AL
(Central Alabama)		 619 Teresa Hamilton teresa.hamilton@va.gov
Charnette Randle charnette.randle@va.gov
Sabrina Tarver sabrina.tarver@va.gov
Gretchen Jackson gretchen.jackson@va.gov

VISN 8: VA Sunshine Healthcare Network

Contact List for VISN 8 HSRM
Station Station# Contact Contact Email
Bay Pines, FL 516 Ami Kanaby ami.kanaby@va.gov
Michele A. Jorgenson michele.jorgenson@va.gov
Miami, FL 546 Valerie Simmons valerie.simmons@va.gov
Gainesville, FL
(N. Florida/S. Georgia)		 573 Regina Redman regina.redman@va.gov
Orlando, FL 675 William Shupe william.shupe@va.gov
San Juan, PR 672 Dr. Angie Zayas-Ortiz angie.zayas-ortiz@va.gov
Tampa, FL 673 Vanessa Jeune vanessa.jeune@va.gov
Jennifer Banks jennifer.banks4@va.gov
West Palm Beach, FL 548 Vanessa Jeune vanessa.jeune@va.gov
Jennifer Banks jennifer.banks4@va.gov

VISN 9: VA MidSouth Healthcare Network

Contact List for VISN 9 HSRM
Station Station# Contact Contact Email
Lexington, KY 596 Cynthia Hinton cynthia.hinton@va.gov
Louisville KY 603 Dennis Embry dennis.embry@va.gov
Memphis, TN 614 Tiffany Miller tiffany.miller4@va.gov
Mountain Home, TN 621 Joshua Taylor joshua.taylor10@va.gov
Nashville, TN
(Tennessee Valley)		 626 Cynthia Hinton cynthia.hinton@va.gov

VISN 10: VA Healthcare System (Cincinnati, OH & Ann Arbor, MI localities)

Contact List for VISN 10 HSRM
Station Station# Contact Contact Email
Chillicothe, OH 538 Julie Federici julie.federici@va.gov
Cincinnati, OH 539 Lauren Johnson lauren.johnson@va.gov
Cleveland, OH 541 Jason Chaddock jason.chaddock@va.gov
Columbus, OH 757 Rebecca Riordan rebecca.riordan@va.gov
Janell L. Thomas janell.thomas@va.gov
Dayton, OH 552 Dylan Richey dylan.richey@va.gov
Detroit, MI 553 Dr. Marci Simon-Burrell marci.simon-burrell@va.gov
Indianapolis, IN 583 Lori Kinder lori.kinder@va.gov
Saginaw, MI 655 Meghan Jurek meghan.jurek@va.gov
Battle Creek, MI 515 Tiffany Bell tiffany.bell2@va.gov
Sara Schroeder sara.schroeder@va.gov
Ann Arbor, MI 506 Mary Gorman mary.gorman3@va.gov
Greg Bing gregory.bing@va.gov
Fort Wayne/Marion, IN
(Northern Indiana)		 610 Deborah Kirkland deborah.kirkland2@va.gov
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VISN 12: VA Great Lakes Health Care System

Contact List for VISN 12 HSRM
Station Station# Contact Contact Email
Hines, IL 578 Latonya Yates latonya.yates@va.gov
Iron Mountain, MI 585 Melissa Dalsanto melissa.dalsanto@va.gov
Madison, WI 607 Carl Oppert carl.oppert@va.gov
Milwaukee, WI 695 Amanda Martz amanda.martz@va.gov
North Chicago, IL 556 Christianah Arowora christianah.arowora@va.gov
Tomah, WI 676 Sarah Lawry sarah.lawry@va.gov
Chicago, IL 537 Umeko Jackson umeko.jackson@va.gov
Illiana, IL 550 Jennifer Park jennifer.park3@va.gov

VISN 15: VA Heartland Network

Contact List for VISN 15 HSRM
Station Station# Contact Contact Email
Columbia, MO 589A4 Christine Sublett christine.sublett@va.gov
Topeka/Leavenworth, KS (Eastern Kansas) 589A5 Sonia Scottreed sonia.scottreed@va.gov
Kansas City, MO 589 Marcus Rhodes marcus.rhodes@va.gov
Wichita, KS 589A7 Crystal Profit crystal.profit@va.gov
Marion, IL 657A5 Mary Sniderwin mary.sinderwin@va.gov
Poplar Bluff, MO 657A4 Jessica Starks jessica.starks@va.gov
St. Louis, MO
(St. Louis/Jefferson Barracks)		 657 Paula Swope paula.swope@va.gov

VISN 16: South Central VA Healthcare Network

Contact List for VISN 16 HSRM
Station Station# Contact Contact Email
Alexandria, LA 502 Melody Craig melody.craig@va.gov
Central Arkansas, AR 598 Stacy Ford stacy.ford@va.gov
Jackson, MS 586 Katrina Williams katrina.williams2@va.gov
Biloxi, MS 520 Mary Sprague mary.sprague@va.gov
Tiffany Martin tiffany.martin3@va.gov
Shreveport, LA 667 William Wise william.wise2@va.gov
Kenda Watson kenda.watson@va.gov
Alicia Sices alicia.sices@va.gov
New Orleans, LA 629 Tymeicka Martin tymeicka.martin@va.gov
Fayetteville, AR 564 Sheri Jackson sheri.jackson@va.gov
Lindsey Ellis lindsey.ellis2@va.gov
Houston, TX 580 Krystal Ingram krystal.ingram@va.gov

VISN 17: VA Heart of Texas Health Care Network

Contact List for VISN 17 HSRM
Station Station# Contact Contact Email
Amarillo, TX 504 Warren Frazier warren.frazier@va.gov
Christina Feland christina.feland@va.gov
El Paso, TX 756 Melissa Portillo melissa.portillo@va.gov
Harlingen, TX
(Texas Valley Coastal Bend)		 740 Melisha Murray melisha.murray@va.gov
Juan Delatorre juan.delatorre3@va.gov
Timothy Rivera timothy.rivera@va.gov
Temple/Waco, TX
(Central Texas)		 674 Jamecca Taylor jamecca.taylor@va.gov
Janette Hauser janette.hauser@va.gov
Celesta Martin celesta.martin@va.gov
Jelisa Norsworthy jelisa.norsworthy2@va.gov
Stephanie Singleton stephanie.singleton@va.gov
Dallas/Bonham, TX
(North Texas)		 549 Debra Bailey debra.bailey@va.gov
San Antonio/Kerrville, TX
(South Texas)		 671 Karen Camp karen.camp@va.gov
Big Spring, TX (West Texas) 519 Angela Goetz angela.goetz@va.gov
Tammy Waid tammy.waid@va.gov
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VISN 19: Rocky Mountain Network

Contact List for VISN 19 HSRM
Station Station# Contact Contact Email
Cheyenne, WY 442 Amy Cotton amy.cotton@va.gov
Niqole Rose niqole.rose@va.gov
Grand Junction, CO 575 Steven Oliva steven.oliva@va.gov
Shannon Ferdarko shannon.ferdarko@va.gov
Muskogee, OK 623 Amy Gorman, RN amy.gorman@va.gov
Michael Pitezel michael.pitezel@va.gov
Lauren Fleetwood lauren.fleetwood@va.gov
Oklahoma City, OK 635 Andrea Adams andrea.adams2@va.gov
Martha Tichenor martha.tichenor@va.gov
Salt Lake City, UT 660 Brian Starks brian.starks@va.gov
Brittany Duford-Hutchinson brittany.duford-hutchinson@va.gov
Sheridan, WY 666 Jeffrey Barrington jeffrey.barrington@va.gov
Jackie Lewis jackie.lewis4@va.gov
Denver, CO
(Eastern Colorado)		 554 Frederick Grantham frederick.grantham@va.gov
Tony Claiborne tony.claiborne@va.gov
Rachel Kristich rachel.kristich@va.gov
Ft Harrison, MT 436 Alicia Buchanan alicia.buchanan@va.gov
Traci Pavolini traci.pavolini@va.gov
Kiersten Taylor kiersten.taylor@va.gov

VISN 20: Northwest Network

Contact List for VISN 20 HSRM
Station Station# Contact Contact Email
Boise, ID 531 Rebecca Coombs rebecca.coombs2@va.gov
Portland, OR 648 Allyna White allyna.white@va.gov
Roseburg, OR 653 Heidi Thompson heidi.thompson@va.gov
Spokane, WA 668 Jan Pennock jan.pennock@va.gov
Puget Sound, WA 663 Matthew Neuzil matthew.neuzil@va.gov
Kenneth Nyland kenneth.nyland@va.gov
Walla Walla, WA 687 Melissa Stack melissa.stack@va.gov
White City, OR 692 Enjolie Sutton Enjolie.sutton@va.gov
Anchorage, AK 463 Julie Reloza-Keating julie.reloza-keating@va.gov

VISN 21: Sierra Pacific Network

Contact List for VISN 21 HSRM
Station Station# Contact Contact Email
Fresno, CA 570 Nancy Gomez nancy.gomez@va.gov
Bryan Joyner bryan.joyner@va.gov
Honolulu, HI 459 Brittani Nakaoka brittani.nakaoka@va.gov
Reno, NV 654 Brittani Nakaoka brittani.nakaoka@va.gov
San Francisco, CA 662 Patrick Rosenthal patrick.rosenthal@va.gov
Mather, CA
(Northern California)		 612 Mary Donnelly mary.donnelly@va.gov
Palo Alto, CA 640 Thu Doan thu.doan2@va.gov
North Las Vegas, NV 593 Lisa D. Carter lisa.carter3@va.gov

VISN 22: Desert Pacific Healthcare Network

Contact List for VISN 22 HSRM
Station Station# Contact Contact Email
Loma Linda, CA 605 Shadae Haynes shadae.haynes@va.gov
Long Beach, CA 600 Lorena Madrigal lorena.madrigal@va.gov
Nivia Pratt nivia.pratt@va.gov
Albuquerque, NM 501 Bradford Ferran bradford.ferran@va.gov
Prescott, AZ
(Northern Arizona)		 649 Paul Collier paul.collier3@va.gov
Phoenix, AZ 644 Rhonda Bentley rhonda.bentley@va.gov
San Diego, CA 664 Jeffrey Niles jeffrey.niles@va.gov
Tucson, AZ
(Southern Arizona)		 678 Dr. Art Roa ricardo.roa@va.gov
Jolene Kirkley jolene.kirkley@va.gov
Francisco Martinez francisco.martinez@va.gov
Briana Averill briana.averill@va.gov
Los Angeles, CA 691 Kimble Bullard kimble.bullard@va.gov

VISN 23: VA Midwest Health Care Network

Contact List for VISN 23 HSRM
Station Station# Contact Contact Email
Fargo, ND 437 Dustin Holzworth dustin.holzworth@va.gov
Kari Ross kari.ross@va.gov
Melanie Kalvoda melanie.kalvoda@va.gov
Des Moines, IA
(Central Iowa)		 636A6 Jennifer Pote jennifer.pote@va.gov
Jenna Weldon jenna.weldon@va.gov
Iowa City, IA 636A8 Savanah Lakose savanah.lakose@va.gov
Hailie Whaley hailie.whaley@va.gov
Minneapolis, MN 618 Carla Posch carla.posch@va.gov
Omaha, NE 636 Christopher Banks, Jr. christopher.banksjr@va.gov
Heather Batt heather.batt1@va.gov
Amber Spitzer amber.spitzer@va.gov
Sioux Falls, SD 438 Jonathan Leffring johnathan.leffring@va.gov
Carrie Hall carrie.hall2@va.gov
St. Cloud, MN 656 Kelsey Krotzer kelsey.krotzer@va.gov
Rachel Bradshaw rachel.bradshaw@va.gov
Black Hills, SD 568 Theresa Prozeller theresa.prozeller@va.gov
Diane Schramm diane.schramm@va.gov
Beth Hunt beth.hunt@va.gov
Laura Burdick laura.burdick1@va.gov
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